had my nails done there. went back the second time to change the nails, and she drilled off my…read morenail. it was covered in bacteria, and had eaten two of my fingernails. I had to go to the doctor and get it tested. that was a YEAR AND HALF and my nails still look horrible! and it's painfull! like while ON antibiotics for them

Tried to make an appointment and left a message saying I'm a new client. They never called back…read more Guess they don't need the business?!

I got my bangs cut the other day and my hair trimEd. Important not I have curtain bangs. They were…read morelong and I loved them like that but I had a center hair that was way to long so I asked her to cut it and just shape them a LITTLE. she grabbed my middle parts and said: "above the eyebrows?" and I have no clue what her name is but I was talking to her a little and my bangs got a little to short so I told her to stop Because they were way to short for me, SHE KEPT CUTTING MY BANGS. I am not stuck with all my bangs being above my eyebrows and now I have had theses bangs before. They are no longer curtain bangs. I am upset with my result.

It all depends on who you get really, but this Great Clips is fairly consistent. When I was vague…read moreabout how I wanted my hair, I received some pretty awful haircuts. I learned my lesson and lately I've been more specific and engage the stylist into my wants. Wait times are kept low, and the price is about in line with other franchise-type places.

This is the salon you search for but rarely ever find!…read more Best hair salon in Otsego to bring out your glamorous side while catching up on local happenings! The Good: -The moment I walked in I was greeted with a warm welcome and everyone was super friendly throughout. -I've been going to Lisa at a recommendation from a friend for a few years now. Lisa does an amazing job on my highlights and cut every time! -The entire vibe of the salon is welcoming - positive and fun. -Lisa and her Shear Design team can take your Pinterest photos and bring them to life. -The prices seem reasonable to me (but I haven't done any sort of area pricing analysis). -For those last minute clients - Shear Design Salon takes walk-in appointments. -Coffee or water are available for clients. -Nice selection of haircare products for sale! The Needs Improvement: At this time - nothing needs improving! Overall: A solid 5 stars - I would give more if I could!

I have had several problems over the years but gave them another chance but after the last time I…read morewon't be going back. My hair is mid length I got highlights which I realized when I got home were not done well at all and I couldn't pull my hair back at all I had the worst uneven highlights and it looked awful. My trim wasn't done very well at all either unfortunately and sadly it was the manager that did my hair. My daughter also had an awful experience with her hair and when she went in and nicely told them and showed them all of the mistakes they were very rude to her and didn't care that she was upset about her hair looking bad.

I came here for a haircut and asked for a 5 when it was done I could see patches of hair that they…read moremissed. Would not recommend

I wanted to share my experience with Elegant on Arrival in hopes that it helps future bridal…read moreparties make informed decisions. When I sat down for my appointment, I explained the hairstyle I wanted. During the first pass with the straightener, there was a significant amount of smoke coming from my hair. I immediately stopped the stylist, Christina, and explained that my hair is extremely sensitive to heat and asked if she could lower the temperature to avoid damaging it. Her response felt defensive rather than reassuring. She stated that she had been doing hair for 15 years, had never burned anyone's hair, and knew what she was doing. While she did lower the straightener temperature, I felt my concerns were dismissed. Throughout that interaction, she laughed and seemed to brush off what I was saying instead of taking my concern seriously. Later, while curling my hair, I became distracted because my best friend, the bride, was opening a sentimental gift. Afterward, I realized the curling iron temperature had not been lowered as requested. I washed my hair today, and it now feels extremely dry, brittle, and straw-like. I understand that heat styling is part of the process, but I specifically communicated my concerns beforehand because I know how sensitive my hair is. Instead of feeling heard, I felt like my concerns were ignored because the stylist believed she knew better than I did about my own hair. Beyond the issue with my hair, I was disappointed by the overall professionalism and customer service. Throughout the morning, the stylist came across as condescending and difficult to approach. She was not warm, encouraging, or enthusiastic, which is especially important in a bridal suite environment. One example occurred when she finished styling the bride's mother's hair and asked for payment. The bride's mother mistakenly mentioned getting a check, and the stylist repeatedly responded in a condescending tone that checks were not accepted while chuckling and that it was "clearly" stated on our policy. It was an honest mistake, as cash had already been withdrawn for payment the day before. The interaction felt unnecessarily rude and embarrassing. I understand that there could have been some past experiences that brought her some stress with the mothers response to getting a check, but that was not a professional interaction. My biggest concern is that I felt completely dismissed when I expressed concerns about my hair, and I am now dealing with what appears to be heat damage as a result. She mentioned that in 15 years she had never burned anyone's hair. Perhaps that's true, or perhaps no one has spoken up about it before. Either way, you can count me as the first. Equally disappointing was the atmosphere that was created throughout the morning. What should have been a fun, relaxing experience getting ready with my best friend on her wedding day instead felt like walking on eggshells. No one should feel uncomfortable speaking up about concerns while receiving a service, especially during such an important event. I understand that working bridal parties can be stressful and demanding, but if you choose a career in customer service, knowing how to style hair is only part of the job. Knowing how to communicate professionally, listen to clients, and make people feel comfortable is equally important. Unfortunately, I left feeling dismissed, uncomfortable, and disappointed. There were also issues that the family had with her professionalism and communication leading up to the wedding, but those experiences are not mine to share. I am sharing my experience because if someone tells you that their hair is sensitive to heat, that concern should be taken seriously. I hope this feedback encourages better communication, more respect for client concerns, and a more positive experience for future bridal parties.

Aubrie was so incredible! She did my wedding makeup (& bridesmaids). The wedding itself was 90+°F &…read moremy makeup did not sweat off at all. She brought so many smiles to our getting ready room-- I would give her a 100/10 if I could.

This place is terrible. The nail polishes look horrible…read morebecause they aren't shaken up and there is an oil on the top of each one. The no chip uv light is filthy. The nail tech was coughing on me. Also. My nails look terrible. There is paint all over my skin and the Polish is lumpy. I will never come back here! Clean your salon and learn how to paint better!

Today my elderly aunt ventured two the salon to get a manny pedi. She's been going there for a…read morecouple years and the price has been the same. Today a new woman told her it was more $ than usual. My aunt told her, "its always been the same and that's all I have and I will have to go to the bank n get it. Give me my shoes." The woman would not give her her shoes till she got her money and my poor aunt walked out in those 10 step flip flops they give you and of course they tore. The woman at the bank took them n threw them away because she didn't want her to trip and hurt herself. My aunt then walked through the streets barefoot and headed back to the Regal Nails to pay. I'm so sad for my 75 year old aunt and think this story should be heard. We've called the corporate head quarters and are hoping something gets done.