Terminix Maine is a scam organization. DO NOT USE THEM OR RECOMMEND TO FRIENDS. I signed a $2700 exclusion contract to place a metal band around our house and garage at the level of the cedar shakes/cement foundation for 240 linear feet. When the Terminix crew chief came out to do the work, he told my wife that it "didn't need to be done." The crew left without DOING ANYTHING ON THAT CONTRACT!! Terminix won't refund my money. I have now initiated a civil suit. Also try contacting Terminix. They have a national answering service that supposedly relays message to the state office. But Terminix does not have an office in Maine. They are represented in Augusta by an intermediary firm. There are plenty of reliable pest control services in Maine. AVOID TERMINIX. read more

If you have fleas in your home don't call this company. I still had fleas in my home after two treatments and they would not return my calls or come back to solve the issue. You will be wasting your money and time with Terminix and your fleas will keep multiplying. Very unprofessional. read more

Do not hire this Company. The customer service is unacceptable even though the technicians and products are okay. They do not give you a direct phone number to call if you need to reschedule, need a follow up service or want pricing on new services. The automated system boots you off after holding for long periods of time. Depending on when you start, your quarterly service may not line up with the start of the new seasons and bugs and they may try to make you pay for extra visit. I am so done with them after 3 years. read more

Do not use this company. They are terrible!! I was to be a new customer and they never showed up or gave any explanation. Tried to call customer service to ask where was my technician and the line kept dropping my call. Called 5 times and finally got a salesperson who got customer service on the line. Finally got to the manager for this area and she said sorry, they had not techs in the area. They also could not solve my problem. We wanted a bed bug inspection which I scheduled with the sales person and then the local person said they did not have any one to do this for weeks. Don't ever use them, they do not know what customer service is. read more

I have been charged $300 per quarter where the terminix website lists the service to cost $127 per quarter! This is fraud and the last time the technician came to my house, he did the front of the garage and reported the whole house being done. I know this because I was at home looking out the back window and did not see the technician make a round of the house at all. read more

DO NOT USE THIS COMPANY. They don't understand customer service. For over a year they call and left messages "confirming" my appointment; one they chose without checking. When I've tried to reschedule, it was always a hassle, but if they came when it suited them then the inside treatment wasn't done or had to be rescheduled. Good luck contacting them, their 800 Terminix number results in 20-30 minute wait times and a certified letter to the local "office" couldn't be signed for as they were never there. read more

Called Terminix for a bat problem, ended up assessing and telling us we needed mice exclusion done. Great, went ahead with it. The worker came and a put a few mouse traps down for 1500$. No one ever followed up. After multiple calls, they insisted two workers worked on the house (I was home the entire time, there was only one person), and they also refused to give us our money back (even though they have a satisfaction money back guarantee). Sitting here listening to the mice still running around in the attic. AVOID THIS COMPANY AT ALL COSTS. They have great sales people but do shit work. read more

My letter to Terminix, Augusta, Maine (below) says it all. It's difficult to understand why this company is allowed to remain in business. For the record, they refused this certified mail letter, and also refused to honor their bogus guarantee of complete satisfaction or your money back. June 2, 2019 To: Steven Cousineau; Sue Nutter This is to inform you that I am terminating my contract with Terminix Augusta for both pest control and exclusion services at ***********, Fayette, ME effective immediately. As per your guarantee (see attached), I am also requesting a full refund of all monies paid for exclusion services as detailed below. I have received your exclusion service since July of 2015 for my small cottage in Fayette. Despite giving you almost four years to accomplish the job, Terminix has failed to rodent proof my premises. Attached is a picture of some of the mice trapped just last week. There were about a dozen in all that were caught in the traps that I set myself. There has been no time in those four years when rodents have not gained access to my cottage, and I have documented that in many of my e-mails to you over those years. The total amount that I paid for this exclusion service is: 7/1/2015: $1,262.50 5/10/2016: $200 6/16/2017: $208 6/19/2018: $216 I am therefore requesting a refund of : $1,886.50 I'm sorry to say that our experience with Terminix has been decidedly sub-par. You've sent out people who were unprepared and unequipped to do the work and who were able to accomplish nothing when they arrived. It wasted everyone's time and they had to be rescheduled and told again to bring the proper materials on yet another scheduled visit. You've sent people who were entirely untrained and could not even make a usable one way door apparatus. You have sent Terminix employees who have sealed off areas under our cottage, and others who have criticized the work of those employees and tore down those barriers. You have sent Terminix employees who have placed bait traps around our cottage, and others who have criticized that practice as one that merely attracts rodents and removed the bait traps. Last year when we opened the cottage for the season, we discovered rodents in the walls and ceiling that turned out to be a family of flying squirrels. When I called and asked for immediate assistance, I was told you could not send anyone out for quite some time. I could not wait for that. By the time you got someone there, I had hunted down and killed all of the half dozen or so squirrels on my own. Your extremely high rate of staff turnover and frequent shortage of qualified and trained staff (you have acknowledged that you have only two people who are expected to do the exclusion service for the entire state of Maine!) has severely degraded the quality and timeliness of the service that you advertise that you are able to provide to your customers. We're very sorry that this didn't work out, as all we wanted was a rodent proof residence. With your ongoing staffing problems, it is evident over these past four years that you are unable to accomplish this task in a satisfactory manner. Please refund our $1,886.50 as soon as you receive this. read more