We've used them for 6 years and there has always been scheduling issues to where I don't t ever know when they are going to schedule an appointment until the technician calls to confirm a few days before hand. They always say to reschedule through the 800 number and I did that and I took half a day off work for the appointment window and they didn't show up I called the first hour and spoke to Suzan who said ya he should be there and then left a VM for the technician. Then called 30 minutes later and spoke to anoth woman who confirm ed the tech was still out on another service call and then 10 minutes before end of the window they said ya he should be there. The.n 45 minutes after the end of the service window Kenneth said that he called the techs supervisor and the y said that he would be on his way after that... during the call the tech called me and said he had not been working for at least two hours and got the original cancellation from a week prior mixed up with the service today. Which happens. But nobody knew because they are working from home and have no clue on what the actual service requires . I can only assume they were putting me on hold to watch TV? Kenneth hung up while I was talking to the tech so I called back because I have wasted 5 hours of my day because they do not have any communicative skills with the local office or dispatch or where the techs are or if they are actually working that day... I spoke to Jeremy who said that he couldn't do anything except schedule appoints and call the techs phone number.... What are you paying these people for?!?!?! He said he could fill out a form to have a manager call back at THEIR convenience when THEY can get back... this is the most chaotic and disorganized service company I have ever dealt with. I cancelled all services today and my mothers services. They have terrible customer service. DO NOT DEAL WITH THEM. Use a local or Orkin. read more

I was not surprised at all to read the reviews of the Terminix office in Bloomington. I've had "contracts" with this service in the 47802 area of Terre Haute for our lake house. They DO NOT get back with me on issues. I've also spent over and hour on two phone calls with Customer service at the national level and do not get any response out of those detailed calls. We also have service out of Indy for our main residence in the 47804 area. Last month, after over four years of mistreating an issue as "bed bugs" we were treated for "Bat bugs" ergo the attic was sprayed. As happy as I am that the issue seems resolved, it aggravates me to no end that they didn't do this earlier. I cannot recommend Terminix to anyone, but fell compelled to continue as we have contracts. I'm beginning to think that doesn't mean much anymore though and need to contemplate switching companies. read more

Minus 5 stars. Do NOT use these idiots. They do not listen to the customer. They show up whenever they want. They do not do what they are supposed to do. They argue with the customer. Do NOT use the service ! ! ! ..... After I posted the review, Terminix sent a email to me. They want me to contact them so they can address the issue. Evidently they are afraid of a bad review. I sent an email back telling them I will NOT change the review. read more

I don't know what happened with this locally managed business but I was a very loyal customer of 14 years until lately experiencing an unresolved billing issue. I paid for a years service in advance and they refused to honor this agreement and insisted on charging us additionally for services done within that year period. Despite our loyal use of their services for 14 years they wouldn't remove the added charges from our account and have now sent a collection agency to attack us seeking $158 in fees. Do yourself a favor and DONT USE TERMINEX in the Bloomington area. read more

If I could give less stars I would. Not only did they hit a hose spigot and flood my basement. Then admit to it then deny it when my insurance went after them. THEN I prepaid for service they then billed me for no am on my 3rd time trying to get them to call me back. Awful just awful. Please use a local company. That was my mistake. Never again. They also cut my cable line read more

Why can't I give 0 stars ? More than there worth. Stay away from this company !!! Got estimate for Bed bug removal. Also while the salesman was here got estimate on Termite removal. (Salesman by the way is another word for LIAR !) Quote for bed bug removal was twice what it was for my cousins house. (She refereed Terminix to us) Although her house is twice the size of out house our price was twice the price For less than half the square footage. Too add in Termite removal total was $4,000.00 Salesman said "I guarantee you get both packages and you won't have a bug of any kind, You won't even have mice anymore" That sold me ! $ 4K later and 4 month's into the 6 month contract (Spray once every 2 weeks), we have twice the bed bugs we had, and some bugs we have never had. In 30 years of living here we have never had roaches. Now we got roaches, and flees are so bad. The sprayer guy say's there not included in the package. If we want he can send a salesman back out to up sell us another package to include them. At this point I am ready to sue Terminix. Any good lawyers ? When he comes every 2 weeks, He sprays one bedroom and then leaves. Here only 5 - 10 minutes each visit. He goes into the bedroom close's the door and no one is allowed in the room. I am sure he is bringing these bugs with him so they can up sell us another package. STAY AWAY FROM THIS TERMINIX !!!!!! read more

I have made two appointments with Terminix: Aug 27, 2020 and Sept 1, 2020. Both times, the technician, Jonathan Patton, did not show up and did not call. Maybe they are afraid of bats, or, the Terminix call center does not communicate with their local branches. Not calling or showing up for appointments is a bad business practice. read more

I have had issues with bees making a home in the siding of my house in the past. This time I tried Terminix and they couldn't have been less professional. I had a 10:00 appointment. The guy called me at 11:00 and said they put me on his schedule on his day off. He asked me to describe my issue and proceeded to offer me two joke offers that were clearly designed for me to take my business elsewhere. A "Quarterly fee" of $190, where they would charge me 4 times year for services or a "One time service" where they would spray once and charge me $300. Do NOT use Terminix. read more

I called the local number listed and it sent me to a call center in Phoenix Az. They would not connect me to local office. They make all the appointment from an out of state office. Not local. Why list the office as being a neighbourhood office when it is no where near local? read more

Joshua was a very helpful, empathetic, knowledgeable and resourceful person. We would not mind making recommendation of Terminix to all people we know. This is because the no-fuss Terminix customer service policy, and the Terminix personnel. This compliment should go to the hiring manager who chose the very right person to the very right job. All technicians who came to our house have been exemplary - whether it be Cory Lee and most recently Joshua Hall. These are the kind of guys that every organization wants!!! read more