I signed a one year agreement with them for Pest Control, four visits to inspect and use whatever was necessary for pests. Three out of the four visits were completed just fine. In the past few days, I have called them and emailed the company at least 4 or 5 times - leaving messages each time regarding a need for service. A mouse(s) has found it's way into my home and is munching on food in my pantry. I've looked for the point of entry, and cannot find it. No one from Terminix has contacted me! I don't even know if the call is being answered locally or some random nationwide service. Very frustrating! I've now contacted another local company and will attempt to cancel the remaining service with Terminix. Nor would I recommend using Terminix in the future. Little regard for existing customers in need. read more

We are VERY unhappy with the bedbug service. I don't often leave bad reviews but I want to steer away anyone who is looking for bed bug service from Terminix. Waste of time and a whole bunch of money. We're still trying to get a refund but they absolutely refuse to work with us or even admit they did wrong. The story: we paid THOUSANDS of dollars for a bedbug treatment on a house we just moved into and we had no idea had bedbugs. It's a six month deal for every two weeks - the first service they are supposed to put bed covered on mattresses and bug catchers under the bedposts. Only two of our three beds had covers put on - I guess a baby crib mattress doesn't count as a bed to them? And no bug catchers at all. Next, they said to be out of the house for 4 hours while they do the initial service - 2 hours into our planned activities for being gone we get a call that he's done...he was supposed to bag up clothing on the floor, pillows, bed clothes - all to be washed, about half the stuff was bagged up. Our bed pillows, some clothes and my kids blankets were left on the floor. Idk what the point of the bagging up was. At this point I'm not happy with the service e got for the amount of money I paid - but I gave it two weeks till the next appointment. I waited and waited, checked online and I had no services scheduled. For the amount of money I paid I shouldn't have to schedule my own appointments!!! I should have a standing appointment every 15-17 days like they said. I couldn't get ahold of the scheduler. At this point I was done. I wanted my money back, corporate customer service was useless, idk why they exist since you have to deal with the local company anyway. Since they refused to give me money back (I was happy to pay for the ONE time they came out and did a pitiful job) but I wanted the rest back, they refused so I asked if we could switch the service to regular pest control since we also have an ant/spider/mouse problem (this house has been a joy so far) THEY REFUSED. It seemed like a reasonable compromise but they will not work with the customer. I have been trying to contact the actual manager and he will not answer. IF YOU VALUE YOUR TIME AND MONEY GO WITH SOMEONE ELSE. Heat is the ONLY way to deal with bedbugs and they don't do heat, no steam or heat was used on my house, Even though it's listed on their website! I'm not giving up, we were completely robbed. They also commented on the review I left on google, saying I should email them so I did, and naturally I haven't heard back. read more

I am very pleased with the services of the technicians who service my property. They are courteous, friendly and come in a timely fashion when needed. However, I have had no success in working with the management of this company. Getting help with contracts, warranties or other matters that cannot be handled by technicians is almost impossible. To get a hold a representative or to get an issue resolved requires multiple calls and is very time consuming. Representatives are unable to resolve issues on the phone when you finally get them on the line. Promises for a resolution go unfilled. I cannot determine if this is a result of poor local management or a corporate policy that makes communication difficult and unsatisfactory. I would not sign up with this company again and cannot recommend it. read more

Worse pest service ever,never answer phone call ,lies to people's they are the worse customers services too