response time and communication has been great. I've had timely and professional communication and very kind and polite people

I have not started my classes yet, so I can update my review in the future. However so far my experience has been really good. Andrea has been very helpful in this process and answering all my questions during this hard time. They are detailed and have always been quick to answer my questions in a professional manner. Do not let the negative reviews discourage you. Of course, no one wants to be in these classes- but it is required. Follow their instructions and rules and you are good to go! The classes are also on zoom. read more

I had recently got myself in a jam. A not too friendly judge set me up with nine months of counseling through Terra Nova counseling. Two hours a week for nine months. I expected this to be a long drawn out punishment but ended up being quite the opposite. The sessions were interesting, thought-provoking, and eye-opening. My counselor, Franklin Porter, was terrific. He was professional and serious but at the same time real and heartfelt. It was obvious he had a lot of experience counseling. Our sessions were like talking amongst friends. Now that my "punishment "is behind me, I will say that I have some gems to remember and tools in my belt to help handle some of the tough situations that life will throw at me. Thank you Franklin, and thank you to the staff of Terra Nova counseling. read more

wow so happy to see the negative reviews. I'm Sueing this company. Bo, Kisha, and Andrea. they lied and terminated me twice. (the first time I didn't take zoom pics or emails as they never reply unless it's about money) the second time 21 days no show. I took them to court last year. and they hired a law firm and lied that much against their own statements and documents in court it's a joke. for instance. if you know what a demurrer is in court your supposed to tell the truth. they don't Bo Kisha and Andrea and their lawyer jeff long made lies up, saying I was not paid up. I was paid up when their own receipts say I was. (LIKE WTF) this has been dragging through court for a year now. I mention class actions lawsuits on my case. so, if you have problems with them and proof. sue them. or join my case. these people have no heart and are animals. 18-month class for a 2009 charge. they took $2k and let me go because they had their money. stay well clear of this place. there is a place called the safety center. go there instead and don't go near this place. good luck if you found yourself in a hard spot. read more

Not my favorite or the most ideal review, but because my experience so far with such a delicate matter has been so good, I felt I needed to review. The staff is very respectful, understanding and down to earth. It is possible that these kinds of classes can be enjoyable, even fun. Because of Covid everything is done via zoom, there are group educational classes, and sort of like a group therapy class where you all have a chance to talk and interact. Share stories, things you've learned and how you've bettered yourself since your DUI incident occurred. The counselors are funny, keep things fairly entertaining and genuinely seem to care about everyone's feelings and opinions. One of those situations where you hope other people don't have to ever use the services, but if you do, I'm sure it's nice to know that this place is of quality. read more

The reason you take a class is at the end you get the certification sent to the DMV... ON TIME. I never leave negative reviews, but after thousands spent. Numerous trips to the DMV. Just to hear your DUI class business that's operating is not doing it properly.... Bonnie is her name and she is a complete bitch who is rude to everyone unless you know what to do at a place that's brand new for us.... I've heard the worst stories always with her name. When I called Terra nova, blowing them up until they picked up while it was my sixth time at a DMV. She says, "I'm not sure how I missed it, after your completion date" Hey if your a bitch and handle shit, that's cool. If your a bitch and keep someone from getting something back they deserve. You need to be reviewed, suspended, retrained, or just terminated. Sorry Bonnie, but you have always been a bitch. Unwelcoming and we'll now that I have my license. You need to hear this! read more

Terra Nova counceling - Bonnies failure to send my completion to the DMV on time. - Community Service/Non-Profit Near Me - Sacramento, California

I never open yelp to write a review but they deserve it. The admins have zero customer service. They would put you in financial suspension without warning. The instructors are hardly every prepared for their classes. It's just a circus. My program is 3 months and I've been dealing with them for 4 months already 4 months. Not completed. I am not sure how these people can take pride working here. Time is everything and they just don't give a f... If you find another place I urge you to go there read more

I have been dealing with this program for going on 18 months and I have had nothing but problems and everybody that works there telling me to call the other person when I called the other person Boni she is telling me to call my counselor Barbra Barbra is telling me to call Boni and I am getting nowhere I'm almost going to finish this program and I feel like there is no help these people just play games and they are so unprofessional I am not one to complain but I am so worried I advise somebody that Hass to do this program to go somewhere else do not go here you will get messed with so bad that you will feel like there is no hope read more

If I could give them zero stars I would! Go to a different place for your classes! This place is a JOKE! The people who run it are rude, unprofessional and anything but helpful. Good luck ever getting in touch with them...they cancelled two of my classes, pushing back my end date, but would not allow me to double up on classes for two weeks in order to finish on time. I so wish I had gone elsewhere for my classes read more

If there were negative stars, I'd give them -5. The director does not return phone calls, they charge you even after you've notified them you're leaving the program and one of the instructors seems more interested in rib eye steak than actually teaching the class. I am most disappointed in their complete lack of professionalism. Of all people, one would think the director would take the time to return phone calls. I have made every effort to address the issue of them attempting to take $212 (give or take a few dollars) from me for no reason and no one will talk to me. Probably because I reviewed their policy and they have no position to stand on beside acknowledging they are wrong. It is important to note that since they treat vulnerable people such as addicts and people under the order of the court to attend a DUI program, they have absolutely no, zero (0), zilch motivation to use any customer service skill and work with people. Particularly when they are wrong and know they are wrong. Humility does not exist in this program of supposed "people in recovery". Terra Nova is a perfect example of the kind of program that hides behind the court and DMV bullying people with no accountability to anyone. Clearly the population they serve (and I use the term "serve" so loosely its about to fall off the screen) is nothing but a bunch of liars and manipulators so the he said/she said contest defaults to Terra Nova. Someone should think differently and put this community problem out of business. Most people will not Yelp them out of fear of being exposed (yes I got a DUI). At this point I could care less who knows (like my professional life could get any more shitty). Next I am going to the BBB and the state treatment program licensing authority. I encourage others with similar experiences, and I know there are many, to step up and speak out. There's enough jerks in this world, we don't need to license them and allow them to continue being jerks. There's not a hole deep enough to throw this organization in and bury. Its the principle. read more

I normally don't leave reviews, but this place is absolutely HORRIBLE. The counselors are extremely rude and unprofessional. You make a small mistake and they feel the need to scream at you. There was also in instance where I was in class on zoom and had a question so I called the office only to be screamed at and hung up on. They should not be counselors if they are going to act like that. Absolutely HORRIBLE read more

Im surprised this place stays in business. They don't open until 11:30 am and then they go on lunch at 2:30pm for an hour and close at 5pm wtf!? I've called during hours they should be answering the phone but instead I get voicemail every time and I've left 3 messages. When they finally called back the lady had a serious attitude problem. The papers I requested they had sent unsigned which does me no good, instead of having them signed and scanning/sending them again they made me go to the office which is 2 hours from where I currently live now. I get to the office at 3:20pm and get turned away because they aren't open again until 3:30pm when their lunch is over... FML!! Are you $&%#ing kidding me?! So here I am waiting for them to open again SMH The last experience I had was when they made an appointment with me and I flew from Las Vegas, rented a car and drove to my meeting and when I got there they suddenly couldn't see me and had to reschedule a week later!!! I'm done with this place. read more

My experience at Terranova has been nothing but pleasant starting with receptionistBonnie moving forward the counsellors Ron Ms Barbara ,Mayola were are all excellent and most attentive to my needs. They were very helpful when it comes to making my decisions about not drinking and driving. Give a shout out to Bonnie for her funny humour and a great smile!!!!!! read more

Just providing some additional information on behalf of someone ... keep track of your stuff here. Talked to a counselor last week... all remaining groups and face to faces were accounted for along with the MADD class. Buttttt to top it off... phone call today is stating MADD is incomplete and missing a class. This whole organization needs to be revamped with new counselors or at least a better filing system. While the counselors counsel get them some basic organization skills and inter office communication skills. You should have to check a company's work. Aren't you paying them? Time to go over dates and certificates AGAIN because the right doesn't know what the left is doing. I feel like I'm checking an elementary school student's homework log to make sure they are doing their work. read more

Shout out to Ron. He's the man. Intelligent, chivalrous, and he swallows his dip like a man.

Terra Nova is very unprofessional, unfriendly, uninformative, and extremely overwhelming. I really felt that their real job was to suck as much money from you, even if it is a tremendous hardship. No compassion from any staff. I could never get through on the phone, no idea who my counselor is. (yes, I have asked) ! The class schedule can change on you without any notice, or heads up there's going to be a change. This is probably not the best time for me to air my opinion as I'm still trying to finish the classes. I do agree with so many of the bad reviews, I was there and felt all those negative vibes. I really wished I knew I had a choice of which classes were available. I NEVER would have chosen this one. As time goes on maybe they will check some of these complaints and work with them. This is a great program, however, I think we have been pre-judged. I hope for the others coming threw Terra Nova has made a few changes and exceptions. After all, this is not the end of the world situation. What I try to say to myself is "this too will pass" and I pray I got the information I needed. Good Luck to All read more

This place is beyond unprofessional! The intake lady Bonnie is rude as can be she rolled her eyes for simple questions I had her voice tone was far from pleasant over the phone but in person it's worst because you can actually see the attitude written all over face ! She's the reason why I walked out of my intake appointment and decided to go with another location. read more

Ron is the best counselor in the 9 sixteen! He makes this place bearable....at the same time runs a good group and shares his experiences...Merica! read more

I have numerous complaints in regards to the terra nova counseling program (downtown). The staff is very rude and unprofessional. The left hand never knows what the right hand is doing. Anytime I have a one on one, I always attempt to resolve my issues from the previous week, and all they're worried about is getting their money and that's it. They refuse to help me resolve scheduling issues due to their lack of communication or incorrect information. I started the program over the summer of 2020, and still, as of January 2021, I continue to experience nothing but issues with these people. Due to covid, we have Zoom meetings. I've been given bad links, the wrong meeting information, been told I didn't pay when I had proof of my PayPal receipts, and been emailed to attend classes that weren't on my initial schedule (from my intake meeting). I've attended every meeting and have not been given credit for some of the days I attended when I wasn't supposed to attend. I have requested to have a copy of an acknowledgment showing that I was in attendance. They refuse. I've taken screen shots showing when I'm waiting to be let into the meetings. There are times I'm waiting way past the start time. They won't allow us to take screenshots showing once we are in the meeting. How are we, the paying clients, supposed to protect ourselves from their mistakes? I have been asking to have the manager Bo call me for several months to no avail. I can't get anywhere with these people. They're stressing me out. I know I'm not alone. Many people vent about their issues on the zoom meetings! The counselor (Mayola is the worst and most unprofessional, Barbara, Bonnie, and even Leslie have all contributed to these hardships with their inability and unwillingness to work with us instead of against us). Is there a director or an ombudsman who we can connect with? I need help addressing these issues. I'd highly advise someone to audit the way this program is being conducted. There is no integrity or pride in any of this. These people who are running this program are Not qualified. They're doing more harm than good. read more

This place is a joke. They cancel classes without notice, blame you for their paperwork errors, and the staff is (for the most part) completely incompetent. If you have the choice to pick ANY other DUI school, don't hesitate. read more