On Dec 29th 2020 I brought in my 2014 Dodge Ram sport for an oil change, tire rotation and check…read moreup, there's 31,500 km. I was charged for the tire rotation. My tires were not rotated, a week later my rear brakes had to be done as there was no brake pad left, stee rubbing on steel, brown metal brake rust all over my rims, very dangerous. If my tires were rotated like i requested the mechanic would have noticed and inspected and found that my brakes needed to be replaced immediately.

Amazing how bad the service here has become! If you drop your vehicle off for an appointment don't…read morebe surprised if it's still on the lot untouched 2 days later! I've heard a few stories but didn't believe it until I experienced it myself!!

I was a long way from home on an extended road trip when the left front wheel bearing on my Tacoma…read morestarted acting up. I went into the Toyota Plaza service department to have them look at it and, while it was in, do an oil change. I was ecstatic that they were able to get me right in and out that afternoon. I was so relieved that I wasn't stuck for days on end waiting to get in. Moreover, everyone was so friendly and helpful--from the service writer, to the tech, to the runners in the reception drive up area! While nobody's happy about unexpected vehicle repairs, they did everything possible to make it as bearable as possible!!

From the owner: automotive sales and serviceread more

I bought a demo vw way back when and it still had a cassette stero in it- I paid cash for the vw -…read moreand asked if they could install a cd stereo as part of the deal.NO was the answer- but we will for 300.00 more. say no more. wouldnt even meet me half way. Im sure there were a few CD stereos hanging around the garage would not of cost them anything. terrible service - after all the millions made. I went back a few more times for various minor issues - but never felt like the job was done ... in any case i stopped going there, just overall bad vibes.

I bought a used 2017 Golf from VW St. John's last summer (2023) from out of province and was not…read moreimpressed with them for a two reasons. The car had a broken muffler and the wheel covers did not fit and so they were attached to the steel wheels with electrical ties. The salesperson John Brown gave me his word that they would fix both of these things. The muffler fix lasted only a couple of hundred kilometers and they never resolved the issue with the wheel covers despite numerous requests. I will not do business with them again. I would advise anyone to steer clear of this dealership as they do not keep their promises.

Last week, I brought my car to Steele Honda for routine service. It was in great shape when I…read moredropped it off. While it was there, a staff member took it for a test drive and was involved in a serious accident. I wasn't there and wasn't driving. My car now has major damage, including airbag deployment, and it's sitting at a repair facility. I was told another driver may have caused the crash, and that everything is now going through insurance, but the result for me is the same my car isn't drivable. I work two jobs and have kids, so having a vehicle is essential. The dealership did give me a loaner at first, but I was required to return it on January 24 and was told it was only a "goodwill" gesture. My car is nowhere near being fixed, and I'm now completely without transportation. I don't have loss-of-use coverage, so there's no rental being provided while the insurance process plays out. I wasn't involved in the accident at all.I just came in for routine maintenance but I'm the one left dealing with the impact. I'm not trying to blame anyone. Accidents happen. But it's been incredibly stressful to be left without a car and with so much uncertainty after a simple service visit. I think other customers should be aware this can happen.

liars and scammers they didn't do anything they said when i bought a car from them they didn't even…read moreclean it the center console had a sticky goo in it and not even two months after i got the car i had to replace the intercooler and fuel pump

Extremely poor customer communication from Service Department. We had to transport a car from the…read moreWest Coast to the dealer for warranty work. All we were told by the dealership was that it was our responsibility to arrange, and pay, for transportation and if the repair was covered under warranty so too would be the transportation cost. So we did. Some 9 months later after enquiry further on the delay in reimbursement of the transport cost, we are told that it won't be reimbursed because we didn't call Roadside Assistance for them to organization to arrange transportation. And we can't call Roadside Assistance now because it is after the fact. Unbelievable service.

Awful service, little or no communication - take your car all day for a tire change and when you…read morecomplain they blame the customer. Regret buying a Mitsubishi - its noisy and poor design - thumbs down all around

I bought a brand new Bronco Sport Big Bend a little less than two years ago and here's my general…read moreexperience with Avalon Ford. I would never purchase another vehicle from them, it's not worth the consistently shitty service and disorganization. Save yourself the headache and go somewhere else. Get ready to make several appointments with service to have one minor issue fixed. Be prepared to bring it in several times to have the same recall fixed. You won't be heard by the service advisors. They're happy to send a "valuable" customer our the door unhappy and in something unsafe. If you want a manager, they'll run out the door before you get there. Don't expect their contact information to be readily available either. Do you already have an email or phone contact for someone? Hope you're not in a hurry for a reply. You'd be lucky to even get one. You want warranty work done? well guess what? You're going to pay for it because they will find any excuse not to honour it. All in all, owning a Ford has been the worst vehicle experience of my life. Poor service. Poor management. Can't believe I'm stuck dealing with these people for another 6 years. Gross.

Brought my 2015 explorer in for burning rubber smell while on the highway. $450 later new belt new…read moretensioner. Picked up vehicle and while on way home, same smell. Back to Avalon Ford. Got told they couldn't find the problem (they didn't test on highway). But said they'll keep it for the weekend, test drive again. Fast forward to Monday, received a call said once again couldn't find the problem, but there is a recall, something about the exhaust. They'd fix it and it would be ready on Tuesday. We told them we'd be in to pick up Thursday or Friday, because we are from out of town. When I go and pick up the vehicle I get charged $268, which what ever it is what it is. When I get the suv however, the whole drivers do is scratched up (looks like someone cut a corner to quick while bribing it in for service) and through the jigs and reels, and arguing with the service manager he tells me too bad we aren't gonna cover it because it was left on their parking lot and anyone could have done it. So here we are out $736 and probably another $1000 to $1500 to get the door fixed and guess what? Still have the burning rubber smell. I've lived in Canada and the U.S and Ford has been nothing but great. Here we are dealing with this joke of a dealership. Stay far away from these people. Worst customer service I have ever witnessed. Definitely won't be getting another dime from me