My name is W.Jungbeck and I bought a Mexican auto insurance from Don Smith's office on august 6th ,…read more2019 I guess all is good if nothing happens. But its not good because something serious happened. We , my spouse and I got surprised by a flash flood on Friday 23/08/2016 we where surrounded by a river within minutes after the rain started. The car died as I tried to manoeuvre my way out of this sin flood. Had it not been for a strong truck that moved me to safety my wife and our two dogs all panic stricken would have died of a heart attack. As the car did not start and the battery old I bought a battery next day and installed it. No success. I subsequently had it towed to Vamsa Nissan in Mazatlan.Where it was diagnosed to have water in the motor and asked if I had any insurance for mexico that would cover the cost. Yes , indeed it dawned on me, I had bought an insurance policy from Don Smith covering such events but since I thought it was my battery I didn't think big and call in the claim . But it was and is a big deal. The insurance adjuster told me since the car was moved from where the incident occurred I was not eligible for coverage. I even have Photos of the water surrounding the car. and the testament of a seasoned mechanic pointing out the water to he adjuster Figure that, I didn't even know I had been damaged to such an extend and had it not been for the truck that pushed me out of the water I might still be stranded. Remember its Mexico, not Canada. Thereafter I called the office of Don Smith where a clerk told me that Don would get back to me writing to my email. Jwolferl@gmail.com. I am still stranded here in Mazatlan and there is no help from Don's office not even an email to suggest help. I can't believe what happened here under the guidance of an expert

Don Smith Mexico Auto Insurance is the place to get your Mexico insurance when you're heading south…read moreof the border. I have been getting my Mexico insurance through them for almost 15 years now, I have always had exceptional service with them.

I normally do not deal with local agents since I usually like doing things; however, I am socially…read moreconscious and do not like my money to stay in the community. So I decided to go with Ms López. I have been with them for about 2 years now and to this day, I have never met the woman. Ms Aguirre has always attended me, and she has always been gracious and cordial with me. This morning I had a letter from ADOT dated from 2 weeks ago that my insurance had lapsed and my vehicle registration was about to be revoked. Unhappily I wanted to learn why since I always make my insurance payments with my credit card on "automatic pay." Turns out that no payments had been made since December. I knew not since I have a busy schedule and I only know when payments have not been made when the telephone company or the water company or the electricity company inform me. State Farm NEVER informed me. They just dropped me. I was dropped because I received a new credit card, of which, I DID make the changes online. But because a payment had not posted as it should, the following month's payment, and succeeding ones, were NEVER charged. And I was just dropped. No e-mail, no snail mail, no telephone call, nothing. I will be actively seeking a new insurer because perhaps the local agent's employees have been cordial with me, corporate has not. If you deal with them, caveat emptor.

From the owner: We help people manage the risks of everyday life, recover from the unexpected and realize their…read moredreams! License #: AZ-1800004723

They don't care about you at this location. They "lost" 5 of my payments forcing my policy into…read morecancellation but when I called another agent in a different city, they showed my payments being made on time. Ruby has a nasty attitude and shouldn't be answering any phone or be in any position where customer interaction is required.

From the owner: To serve and service the Nogales and Rio Rico community with all Insurance needs. License #:…read moreAZ-6742085