Most of the staff is super friendly, only some have any knowledge of the product. Based on taste alone I will not buy their flower anymore. It's chemical ridden and the high is just a headache. I really don't trust any dispensaries after working in a grow in Denver. Try verde natural on pearl, the staff is incredible and so informative.. you can tell they care about quality. I just wouldn't trust this product to be totally honest but that goes for most grows these days. If you saw what was on the weed, used on the weed, and cut off the weed it would steer you clear of most grows. Know what you're smoking and be willing to spend the money. It's not just terrapin it's most dispensaries.. I mainly purchased shatter but will never go back after trying the bud. read more

Starting to become more and more disappointed. I visit about every week or two and this last time, there was a huge leaf in my half eighth which shows me that there's no quality control. The flowers are dryer each time I go and they stopped labeling indica or sativa and I got both so I spent the whole day drowsy and down instead of up and happy by misusing my buds. Not good guys. read more

Saturday 3pm this people is rude the guy on from have no customer service skills the girl skipped a customer to pass a friend the security guy make comments about my shirt, and if you complain they kick you out , no more of my money for this people no respect to loyal customers, btw the same top self for long time, low quality buds read more

i used to love this place until today. i did an online order thinking it would be more convenient and quicker. i went to pick it up and put my card into the chip reader. the cashier prematurely told me to take my card out the receipt started to print. then he had me try again and it said my account was over drawn. i showed at least 5 different staff members my bank statement and that i already had been charged and they did not care. they did not give me my order and basically told me there's nothing they can do. if i do not get my money back within the next 24 hours i will not be able to make rent. i am a college student and struggle with money. i only have rice and peanut butter in my house so i have to starve if i don't wanna get evicted. 0/10 terrible customer service, and overpriced weed. go to magnolia road or options dispensary. both are way better fuck this place read more

Love this place. The bud tenders are always really nice and friendly, also the prices seem to be the best in Boulder. Definitely use their app if you don't want to wait in line! Only thing that kind of sucks is it's a very popular place so some things sell out quickly. read more

Everyone knows it's the cheapest price for weed and you get dry undergrown little pieces of weed, and that's the trade off. The weed has continually gotten worse with every visit, it's mostly stems and what poorly grown weed is left gives you a soar throat. There's so much better in Boulder. read more

Used to be good. Prices go up and down now. They don't label indica or sativa anymore. The bud-tenders don't even look or talk to you anymore. They basically just ask what ya want? I get better service at the DMV, who also uses the same method of checking you in. I will say this. I switched to a Boulder Wellness Center for rec. There bud is way better, about the same price give or take a dollar or two. They also have the very best customer service. Deff do take advantage of this shops care, and helpful staff at some point if in Boulder. :) read more

The only reason I give this one star is because I find the security guard to be rude and I only come here when it's a last resort. He makes me not want to ever come here ever. read more

Disappointed to have to write this, as I have been coming to Terrapin for years. The quality in general has gone down of late, no variety on CO2 oil, same strains for months at a time. But that's not why I'm writing this review. My girlfriend bought CO2 oil a couple days ago from here and one of the syringes had improperly purged oil, it splattered when I tried to take a dab and landed on my face (not pleasant). They didn't help her when she tried to return it, so I called in as she is less confrontational than I am. I was told that by law they can't do returns or exchanges and at best I can get 15% off next time. I can't continue to do business with an establishment that screws up and won't try to make it right. Buyer beware. Open to recommendations for other establishments. read more

I have been a weekly customer here for years and after my most recent experience, I will not be returning. (1) A pricey product was recommended to me as 'so much better' than the one I'd been using so I spent a fortune on it and .. well, it wasn't/isn't better at all. (2) I was in yesterday (Sunday) with a friend and told them about it, adding that I was waiting to come in on Monday to get the 'Magic Monday' discount for the too expensive, replacement, not better cartridge and the manager said, "Great!" but guess what .. I spent an hour of my Monday driving to and sitting at their very understaffed facility to find that they don't give discounts for this particular product and the 'manager' must have not known this. (3) When I told the manager on site today both these things, the best he offered me was the assurance that "that shouldn't have happened," and that he "would talk to them about it." Nothing more. This sort of thing would never have happened before this company went corporate. Their staff turns over weekly now, all of my beloved staff members are gone, I recognize no one (and no one recognizes me), and most of the budtenders don't really know what they are talking about. It's sad. I will be going to the Farm from now on. read more

Placed an online order. Went into the shop and my budtender proceeded to call me a liar several times when I told him this. I miss called a product another name and he kept telling me it was my fault I messed up and lied. He would not let this go. Then when I tried to look at see wax and was trying to pronounce the name of another kind I wanted he started yelling at me again accusing me of saying something under my breath about him. I kept telling him all I was doing was trying to pronounce the name of the wax and he kept yelling at me calling me a liar again. Then another employee came over said I'm sorry 5 time and said he had to check out another guest. Not sure what that was. Then another employee came out the budtender who was yelling at me told this employee what I had done wrong, I was a liar and he had to tell me so, this third employee just says well let's have a good day. No one cared at all. read more

I used to go to Terrapin Care Station at least twice a week. The wax wednesday ($30 out the door) and 420 club are still great. Unfortunately, quality of the flower has dropped off. The $45 quarter BARGAIN weed has been lackluster at best. They have 2 which should be dropped from the menu - Lavender and Hash Hash. I can get way better deals from weedmaps at other Boulder dispensaries. ALSo- allegations of pesticides on their weed. True or not I don't know... read more

Awesome selections, prices and staff who know all about the product! I love visiting this shop so much it's now become my go-to dispensary. Even though it's out of the way and I pass 3 other shops to get here; it's always well worth it! Concentrates are incredible! Thanks guys! read more

I been there a couple times just because is close to my house. Prices are high the bud is not the best. Today I tried going again with my greecard. My legal document that states I'm a legal resident on this country. The guy at the door couldn't have been more racist and inappropriate in front of all the customers waiting. Really made me feel like shit. I just wanted to go and spend my money there but instead he just literally escort me out. There should b a training manual and a requirement on customer service, there is ways to address things and not just think you are god bc you r in charge of the door. Smh so disappointed of this place. I'll make sure nobody that I know goes there. read more

Very upset to leave a one star review on terrapin, my boyfriend and I have been coming here for 2 years we drive all the way from Fort Collins because we love it so much. Tonight was absolutely ridiculous, they advertise their business hours from 8:00am-10:00pm on the front of their building. So we got there at 9:25 tonight, my boyfriend went in while I was in the car he said they had to try three different machines because they were down and weren't taking his card (not declining the card, THEIR MACHINES wouldn't work, not our problem) they tell him he has 8 minutes to get back there with cash because they close at 9:45?! So we speed around town to find an ATM get our money and get back there at 9:47. TWO MINUTES late. We try the doors and they're locked and the guy at the front says "sorry we already locked our doors" yeah no shit Sherlock, unlock them! After trying to communicate with the front and getting no reasonable response I flipped them off out of pure frustration and the security guard did the same glad to know you care about the level of professionalism in your employees. Disappointed that your false business hours cost us 90 miles on the road and three hours of wasted time, not to mention you lost a $160 sale. read more

They haven't had co2 oil syringes in 2 weeks. I was told last week to come back today and they still don't have co2 oil, now they're saying they don't know if it's going to be 1 week or 5 weeks before they have anymore. If you can't keep the shelves stocked with the things I want then why should I ever go back to your store? I had a similar problem when you guys stopped carrying cartridges. To Terrapin's credit they do offer the lowest price for co2 so I can understand the popularity, but seriously, I am so sick of coming into your store and leaving disappointed. read more

There own weed is pretty strong but the energy of the high is constricted and unclean. There whole bud packs of joints are not dried properly before rolling so they are like a rock and difficult even wasteful to smoke. They have a stupid 420 club where they require your phone number for some reason despite them having your name in front of them every time. There co2 oil deals are good and strong-outsourced. And there Willie Nelson Reserve bud is great, but not there own either. The willies give this place a very high rating but there own bud needs a lot of work. The wait times can be kind of high in here too. And they have some very odd staff. SOme are super cool and some are really out there and unpleasent I once bot a terripin pack and it was missing many joints, I never got a response despite being there best customer for over a year. I go back on on occasion now for the Willies or Co2 read more

I have been going to this Terrapin location for about 15-16 months at this point (ever since I was first told about it) because as far as I'm aware it is cheapest dispensary in Boulder, but it's always shown and this place has also been steadily going downhill ever since then. Their service and product quality has steadily declined as the lines have gotten longer. For quite awhile now it's felt like some kind of Wal-Mart of Weed, but I've put up with it because quite frankly I'm poor and it's still a lot higher quality stuff than I was getting when I lived under prohibition. Today though, they managed to completely ruin not only my birthday, but my entire weekend, and their reputation with me as well. They have (maybe had; I don't know if they've canceled it, due to this issue) a deal where you get a 1G pre-rolled joint for $0.01 on your birthday and they also have a "420 Club" where for every $420.00 you spend, you get $42.00 off your next $50.00 or more purchase. Also, after 7PM you get 10% off on most products. Since I'm thrifty, it was after 7PM on my birthday, and I intentionally had reached my $420 worth of spending on my last purchase I planned to get my 1G pre-roll, a 5G pack of pre-rolls, and a couple grams of wax for somewhere around $15. I figured that'd be good for my poor ass to have a decent enough 25th birthday just chilling at home just getting high since quite frankly and unfortunately I'm a lonely, friendless asshole. Unfortunately for me though, they decided to randomly start enforcing some ridiculous (and most likely made up) rule about not accepting cracked IDs. (They've accepted my cracked ID numerous times in the past since it's been cracked for literally several months.) Even worse they didn't turn me away at the door, the security guard looked at my ID, SCANNED IT(!!!!!!!!!), accepted it, and let me sit in the extremely busy waiting room for about 20-25 minutes, then when it was almost finally my turn the manager decided to "notice" the crack and have the security guard tell me I have to leave and come back with a passport (which my poor ass certainly doesn't have) or a new ID which would take at least 3 days (and probably money I don't have) to get. No "Happy Birthday," or anything, basically, just a "Sorry, but screw you." Common sense tells me that this was a poor and dishonest excuse to not give me the deal that they know that they'd be losing money on, and/or to cut down on the line that a lot of people were clearly growing sick of, because the ID was obviously not fake since they returned it to me and IT SCANNED!!! There is literally not a single other business in Boulder, or the world, that has refused to accept my cracked ID. In fact right after leaving I went to Hazel's and bought a fifth of whiskey to drink the memory of this depressing birthday away. Thus why I'm now spending the last few hours of this terrible day writing this angry drunken review. So in summary...FUCK TERRAPIN, GO JUST A FEW BLOCKS AWAY TO "FRESH BAKED" FOR SERVICE AND PRODUCTS THAT ARE AT LEAST TWICE AS GOOD FOR VERY COMPARABLE PRICES. YOU'LL NOTICE THEY HAVE A MUCH BETTER RATING, NOT JUST ON HERE BUT ON LITERALLY EVERY REVIEW SITE!!! read more

Have been a loyal patron for over four years and cannot tell you how disappointed I am with this establishment now. The bud is no where near the quality it used to be as it is very leafy now, you cannot buy a full half ounce of oil, and their customer service is not the top quality it was for the app orders. After saving a 20% discount for a big run and being unable to get even a half ounce of oil, I will not be patronizing them anymore. I understand limiting customers to a certain amount of oil, but I was lied to my face about the quantity of product available and unable to buy an easy quantified amount, instead limited to 10 grams. Really bummed, hope you get your shit together. read more