Jesse had our house sold within a week of listing it. He was able to negotiate more than we thought…read morewe would get and his availibility and communication made a very first time buyer and seller process very comfortable. Highly recommended!

Amazing! From the first conversation to the day of closing on our home, Erica McPhail was…read moreabsolutely amazing. She was always available, quick to share her experience-based opinions, and deeply knowledgeable about the VA process--which made everything smooth and stress-free for us. What stood out most was that she never pushed us just to settle on whatever was available. She prioritized making sure we ended up with the right home for our family, even if that meant being patient and passing on options that didn't quite fit. That level of care and integrity made all the difference. If you're looking for a broker who is informative, reliable, and genuinely invested in your best outcome, she's the one you want in your corner.

When we decided to sell, we had a relative who is a realtor with a prestigious firm in Austin…read moreresearch realtors for Copperas Cove and the surrounding area. After about a week, he gave us the name and contact information for Erica McPhail. When she met us at the house, there was no doubt he had done his homework. During the walk through, Erica pointed out areas that could use improvement (mostly minor such as new vent hood to match range). After all repairs were made, Erica listed it. The second person who saw it made an offer. We asked Erica's opinion. She explained why it was a really good offer; It was a conventional loan (easier in many way than VHA or VA), buyer had been preapproved for loan and offer was close to the asking price. We weren't aware of the complexities of different types of loans. After we accepted the offer, Erica walked us through the selling process step by step, always with a cheerful smile. She made closing day hassle free. We will use her anytime we decide to buy or sell. She makes difficult easy.

Monika is by the best realtor there is in Killeen. TRUST ME!!!! IVE DEALT WITH 2 OTHER. WHEN They…read morefound out my husband and I weren't approved for a loan they didn't even bother to help us out. However, Monika made sure we knew when where and how to do everythin. When I tell you she got us everything we wanted in a house and never gave up on me and my family I truly mean it. We spent the better part of a year together. From getting approved for a loan til the time of closing. Even after closing we had questions as first time home buyers she answered them all. A veteran herself, she knows how the VA loan works as well. I only wish I could offer her so much more than a review becuse she truly deserves it!!! Thank you so much Monika.

From the owner: I am a U.S. Army veteran I served 21 years of service, understanding what loyalty; commitment and…read morededication means, now serving as a licensed Real Estate Agent. I am a real Estate Agent who is committed to excellence in meeting my client's needs. I will be devoted to achieving your real estate needs and desires and always considering your best interest.

Get rid of the bad realtor,her name starts with TA.I will be filing charges against her in copperas…read morecove or with the sheriffs department.I have a lot more that I was told by a attorney and also read up on the laws about real estate.I will be going after TREC for not abiding by there laws and rules.

I APOLOGIZE IN ADVANCED FOR THIS LONG REVIEW, BUT PLEASE READ AND BEWARE…read more Allow me to start off by admitting that I am professionally EMBARRASSED to be associated with this company. Three years ago I entered into a contract with this company and it has been a nightmare. They lack leadership from the top, the owner Rick is incompetent and aloof, he has no clue of whats going on inside his company. He likes to use amateur phrases like "I told them to do it, I don't know why they didn't do it" His staff is also incompetent, unorganized and unprofessional. NOW...I am PISSED-OFF because this dumb-ass company allowed my tenants to vacate the property with their full deposit!! They left my house in shambles, here are just a few items; 1. Chandelier ripped from the ceiling 2. Door knobs missing from doors 3. Nails and holes everywhere 4. No touch-up paint 5. Leaking plumbing that ruined my lower cabinet floor 6. Holes in the room doors and walls 7. Oven door destroyed and door handle missing 8. Carpet was NOT cleaned (they claim that it was cleaned) So let's talk about #7 (Oven door handle). Back in 2019, I over-paid Ott Group to fix the oven door handle ($280). They went out and found some unqualified and uncertified 'dude' from craigslist that overcharged for parts and labor...and did not fix the damn door handle correctly. So eventually the handle fell off again, I had to pay Ott Group for another repair of this same door handle. I asked them for a receipt to verify the cost of parts and their contractor told me that he threw the receipt in the garbage! UNPROFESSIONAL Okay, fast-forward to September, 2021, my tenants move out, Ott Group did not do a walk thru with the tenants, instead they just refunded them the entire deposit. I was so pissed, my wife called the tenants directly and the tenants told us that Ott Group encouraged them to just leave, don't worry about fixing anything, it's all "Fair Wear and Tear" and they did not even do a walk-thru or move-out inspection with them. INCOMPETENT! So we contacted Ott Group and they tell us that most of this was considered Fair Wear and Tear and it is not covered by law. But they did agree to get the oven door repaired... so this time they hired a real company to take care of it...and they did (except my appliances are stainless steel and they installed a black door handle). Okay so, this all happened in September 2021, fortunately this was also the end of my contract with the Ott Group, so I moved on! One month later (Nov), I receive an email from one of the incompetent staff employees, she is asking me to pay for the oven door repairs?1?1? I kindly informed her that she had lost her mind, I also told her to kick rocks and never contact me again. Fast-forward to today (7-Dec)...this stupid employee calls me and asks me to pay the $235.00 invoice for the oven repairs. I tell her that thats not going to happen, I have already paid for this repair twice and it was never repaired correctly, so therefore it's not my fault! I am not paying for it! So she starts looking for my payment history and can't find anything (UNORGANIZED), and finally she figured out that I was not going to pay, so she decides to threaten me with lawsuits and going to court! UNPROFESSIONAL! I told her "Lady, please take me to court for $250, I actually welcome that", I look forward to it, because I will win...and also I would love to further expose your incompetent company to the public! Again, I apologize for this long rant, but people deserve good and fair property management...unfortunately Ott Group is not a good company. -This review was intended for ZERO STARS but unfortunately I am forced to leave at-least 1 star.

I came the the Remax homestead office because I saw they had an insurance company - Estrella…read moreinsurance. I was paying over $300 a month for my car insurance for myself and my one 2012 car.... they were able to match my coverages and get my monthly payments down to $145 a month!!! They were super professional and knowledgeable. I'm happy with my choice and recommend others look into it too!!!

From the time I contacted Remax to sell my house they were very professional and very helpful in…read moreselling my house they contacted me every day until we closed and let me know what was going on day by day the staff really care about the client and what the client wanted they didn't try to get the client to change his mind they work with me all the way very professional thank you Remax for an awesome job.

Wonderful property management company. We just sold our home and moved from Carrollton and the…read morestaff made everything as easy as could be and gave us total peace of mind. After moving in, we had to have a few minor things repaired and they were tended to SAME DAY! This is quite impressive in my book. Unsure about the negative comments about staff attitude. I've always lived by the saying "you get what you give". Perhaps the reviewer was rude to begin with, as these ladies have been nothing but courteous from the get go. We also love our home. Thank you to the entire staff! The Morgan family.

everything could improve. renting from them felt like being forced into some weird power dynamic…read more they play nice to your face but expect you to do their job for them when you move out. they will make small damages or a spec of dust look even worse by zooming in and even taking pics of things that were there when you moved in. we cleaned our place before we left but they hired cleaners anyways, charged us for them, and then took pictures of their crappy clean claiming it was us and then charged us for that too. they charged us for unnecessary work like replacing an entire garage door for a small dent and then on top of charging us for their personal choice of services they also counted how many services they used and charged us for the amount of services they used just so they can keep as much of the deposit as possible. they half ass the build of even the houses they sell in hopes you will buy it for the aesthetic, and offer 0 safety if you rent. they are expected to enter your house whenever they please. no knocking or anything and they will practically shame you for having a lock on the gate for your own safety. they want full access to your living space with 0 complaints. pretty much if you rent from them you have no home they just let you stay there. which is crazy considering how often landlords usually do a lot to make you feel like its still a home and only really expect it to be taken care of. imagine if your kids were playing outside when a strange man just shows up just because you couldnt answer the door. he will just walk back there as he pleases. during one house inspection, i was still in bed when two men just entered the house without knocking just for them to blame me for their own misplacement of a smoke detector. they are cheap, egotistical, and narcissistic people. they even have some dude from a separate company show up announcing he's the property manager and banging on the door like a cop. they know they are wrong in a lot of what they do but they get away with avoiding accountability and are very snarky gross people with the exception of one woman and i would only buy from them again if she took over.