The best urgent care I've ever experienced. And at my age that is saying a lot! I hope I never…read morehave to go anywhere else!

COVID-19 TESTING!! Two of us went to the Cherry Lane location for drive-up testing. We called the…read morescreening number in the morning, answered questions asked by a real human (Brianna? very comforting yet professional), and were advised to head for testing. Right at the driveway, we were met by clear signage, AND a very pleasant nurse who made sure we went to the correct part of the lot. We had ZERO wait time (mid-morning, on Day Two of this site opening!). Another nurse came right away to take our info, briefly explain next steps, and direct us to a parking (waiting) area. I note they had all of us using every OTHER stall -- good automotive distancing. Every step of the way (more screening questions; a phone call from admin from inside the building; time with either a doc or PA, and then the testing swabs themselves), St Al's personnel were cheerful, efficient, and reassuring. I was really amazed at how smoothly the entire process flowed (especially having seen the news about the zoo that is St Luke's' testing). We received two tests -- flu, and Covid. The flu results were ready in about 20 minutes. In addition, because of symptoms, a prescription was phoned in for us -- and was ready in just a couple of hours at our pharmacy. (Covid results take 7-10 days.) Shouts out to the entire crew working on March 19, at around 10am. PA Jose Gomez was kind - but still efficient - in assessing us. He also gave very clear information, and directions for what to do while awaiting results. The nursing staff we encountered were awesome. We felt well cared-for, and as prepared as we could be. Thanks to you frontline folks! And btw -- St Luke's took 48 hours to just call us back for "triage" nurse screening! With St Al's -- from the screening phone call to flu test results -- about two hours. Not saying this will be the same for you, but they are working hard, and seem to have process flow down well.

I called theee months ago for paperwork to be faxed to insurance and it wasn't done. I called today…read moreand they refused to fax in paperwork for insurance unless the insurance called them. They used to be a great clinic but their customer service is unnecessarily poor. I'm trying to fix a problem I didn't generate and they have no interest in helping.

Save yourself. Don't go here. Horrible care, service, and clearly does not really care for their…read moreclients.

Dr. Tanya Almaras. Saw her for 2 yrs. Initially she was a huge help. However , my appointment today…read moreI walked out and will never recommend her. My complaint was not with her but with their lack of notifications electronically. She immediately got defensive and said we can end this now "I will not be lectured" while lecturing me about follow up visits. I've got a subscription for you, get humble.

Each time we have gone to this location, the staff and doctors have been so kind and helpful. They…read morereally seem to go above and beyond.

I went in to get my eyebrow checked out since it's pierced and had a bump. The student came in with…read moreno doctor, I told her listen it doesn't hurt but it could be an irritation bump so don't press too hard because you will make it worse. She pushed it as hard as she could nonstop until it started hurting, after I told her to stop, doctor came in for 5 minutes to tell me no he wasn't going to culture it due to it becoming red after the student did what I told her not to do, they did nothing to help and charged me 100 bucks to make my eye way worse then when I started.

"Two words. Don't fall."…read more That was the doctor's response during a medical gathering to an audience member who asked for his advice on the most important thing to do for a healthy life into senior years. But fall I did last week and it was a doozy on a hard tile floor. Jaw, neck, knee, foot all needed attention but I dawdled 24 hours hoping things would look better the next day. Alas, they were worse and to avoid ER waits...waits...waits...waits...you know what I'm talking about, I went into urgent care. As medical appointments go for the purpose at hand this could not have been a better one. I was pretty certain nothing was broken but I wasn't sure why my strategy of ice, elevation, nsaids had not created a better outcome but a worse one 24 hours post event and now not being able to stand on the damaged leg and with ample bruising on face and neck I guess I was looking for diagnosis and direction. I have had since college a CNS disease in which falls can be part of the evolution and having had two prior in different decades that did result in fractures, I knew this was different for the damage done. Check in was quick and easy, the nurse who saw me first was professional and kind, the PA who saw me second was thorough, professional and kind. The imaging he ordered of XRays for knee and foot and CT for facial bones could be done on site and the techs who did it were professional. Radiology results were returned in short order and more discussion with PA about diagnosis and path forward . All good. I hope you will never have a need for urgent care but if you do, based on my experience this is a good choice.

This place is the absolute worst customer service ever. If you called, ask about your appointment…read moreor book appointment be prepared to be on hold 45 minutes plus every single time I've called. I have a simple question about insurance 20 3040 minutes on hold I'm leaving my doctor and going somewhere else bye-bye Primary Health you guys are locked into the 90s. You can't schedule anything online. You have to call and wait on hold hold hold hold!

I just came in to see Brian Cey and I had an appointment but the front desk staff was on the phone…read moreand the other helping a patient and in the back they no showed me even though I was on time at my appointment. They said the dr had to leave for an appointment. Which is BS because why would he even schedule me if he had an appointment himself he doesn't know how long our appointment would take. Also they tried to say I didn't make my appointment time because I needed to be 15 minutes earlier than my appointment time. I was here exactly at my appointment time. This place is gone downhill, I see why it's a revolving door or doctors coming and going.. even they don't stick

My daughter has seen Dr. Antink since she was a baby (12 years) and we've always liked her…read more Our billing experience after her most recent wellness check has been awful and is the reason we will be looking for a new provider. My daughter's well visit was in November 2025 and we were fully insured. The business office was aware of our insurance prior to check-in. In March, I received a bill for $541, the full amount of the visit (no coverage from our insurance). Thinking it was a mistake, I called and talked to the Office Manager. He informed me that we were not in network with the insurance we had at the time and should've been informed of that upon checkin (we were not). He continued to say that it was a violation of the no surprises act and was their problem and he would have it written off. I tried following up with him multiple times over the next several weeks but he refused to return my calls despite multiple attempts and voicemails. His name is Carson. I also reached out to St. Alphonsus central billing and explained my situation. They also understood the issues with the unexpected bill and agreed to delay the bill, re-bill insurance, and again work on writing off the bill. I was encouraged. Over the next couple months, I followed up with central billing multiple times and provided requested information. Until the last time I called billing and the lady refused to talk to me about my daughter's situation citing HIPAA concerns and me not being listed along with my wife as a contact, even though I was there in the room when she was born at St. Al's, I've attended multiple doctor appointments over the years, lived with her mother for 20+ years, paid all of her medical bills, and am one of her legal guardians as her father (a clear clerical error on Saint Alphonsus' part, to which they didn't seem to care to fix, even after my wife called to clear it up). Today I have again received the bill. I cannot relay the sheer disappointment I feel with this situation especially after the lengthy and positive relationship daughter and our family has had with Dr. Antink. I've worked in healthcare insurance for 20 years and what has happened here is wrong. I would have written off this bill because it's morally correct. Saint Alphonsus Pediatrics has refused to. I feel beaten down and have paid the bill because I'm sick of dealing with it. My family cannot continue to support a practice where we are ultimately just a number and we're heartbroken about that, especially since Dr. Antink is a great doctor.

I just switched from the St. Alphonsus Caldwell Pediatrics to Boise Pediatrics and I am patting…read moremyself on the back for switching and also wondering why I waited so long. I have been with Dr. Loomis at the Caldwell site, but I ALWAYS had to wait. I really liked Dr. Loomis, but the combination of their unfriendly staff and long waiting times with a newborn and a very rambunctious almost 3 year old made every extra minute stressful. After a "straw that broke the camel's back" incident, I had to move to another pediatrician. My sister-in-law has been going to Dr. Baker at Boise Pediatrics for 3 years and when I asked her about her experience, she had me at "never have to wait more than 5 minutes for my appointment"! Amen, Sister(-in-law)! Here's a summary of my appointment yesterday: *arrived about 20 minutes early in case of paperwork and b/c we were there early *the staff was FRIENDLY and encouraged me to wait in their well-child area (which was spotless and had a tv turned to cartoons) *I was about knocked on the floor when they came to get me 10 minutes later (that's right--they were actually letting me see the doctor EARLY!!) *if that wasn't enough, we did all the usual stuff right away and when they saw my 3 year old needed something to do, they gave him a little coloring book and crayons! (WHAT? Did they know I was going to Yelp about them or something!?) *The Doctor (Baker--yes, like on Little House, but that's just an extra bonus) was there on time and was very nice. He asked me great questions and actually took the time to give advice and what not. Even reminded me that I'm not getting enough calcium since I'm breastfeeding. *When it came for the shots, they had 2 nurses come in and give my little 4 month old the shots and b/c I am a crappy mom and forgot to give her Tylenol before our appt, they gave it to her! My faith in the pediatric system has been restored. Definitely go check out Dr. Baker and staff at Boise Pediatrics!