If I could leave less than a star I would. We have used Terry's irrigation services since we moved into our home back in 2019. For the most part the owner Terry was pretty reliable and easy to work with so we continued to use his services. Over the years there have been some minor delays and problems with scheduling. I would call and set up my annual apt. w/ Terry and there were multiple occasions where there was a no call, no show or I had to call him to see if he was still planning on coming out on a date where an apt. had been scheduled. He would make an effort of trying to get there that same day we had the apt. or he would typically come out the following day. Despite these minor issues with scheduling we decided to keep using Terry. However, this last year was something that could not be overlooked and anyone who is considering using Terry, I would strongly urge you not to. If you look through the reviews, I am not the only one that this has happened to. So, last April I called Terry as I typically do to have our irrigation system all set up for the year. I paid him in full for the initial turning on of our sprinkler system, sending in the backflow report and that payment would also take care of winterization services in the fall. Multiple service call times were agreed upon, and Terry told me he would be out in my area (this was in October of last year-2024) where he would stop by to turn our water off. He stopped by, had a conversation with my husband and told my husband everything was taken care of and that he would see us in the spring. So we thought we were good to go. Then in December of last year, we had a neighbor reach out when we weren't home saying we had water shooting out of the side of our house, our neighbor said he thought it was our backflow device. So we called Terry right away and explained the situation. He advised my husband on how to turn the water off over the phone. Terry then came out the following day to flush out the line and told my husband we were all good to go again and that he would see us in spring of next year. Now, keep in mind this was his second time out to our home, and on both occasions he told us we were completely taken care of and good to go. So I called Terry last week to set up our annual apt. We had an apt. time set up for today 4/29/2025 where he said he should be at my home sometime that morning to get me all set up for the year. At 11AM apt. day, I still had not heard from him and was needing to leave my house. So I called him and asked if we were still on for our apt. today. He said yes, he thinks he should still make it out to my house today. He then proceeded to tell me that my backflow device was broken, and that I needed to get that repaired before he can really do anything. I said, "Terry what are you talking about, this is the first I am hearing about anything like this?" Then he tried to tell me that I didn't contact him last year to get the water turned off in time and that our pipe burst. I explained to him that he came out in the fall, then had to come back out in December because he didn't do what he should have in the first place back in October which resulted in our backflow device bursting when the pipes froze. I even went into detail about the conversation my husband had with him on both of those occasions when he came out. Never once on either of those occasions did he indicate or let us know that we had an issue with our backflow device. He basically told me that I was lying and he hadn't seen or talked to my husband at all last year. I proceeded to tell him, yes my husband let you into our home because I was still at work. You and my husband talked for a while and then you told him everything was good to go and that we would see him back next spring. Terry continued to deny any interaction with my husband and basically told us he is not responsible for the damage to our backflow device and offered no resolution to the problem. He told us we would have to pay a company to come out and have it replaced. I had a company come out who quoted us $1400 to replace the backflow device. This is absolutely ridiculous! We have been loyal customers for many years and this is how we were treated. To say I am beyond frustrated at this point is a huge understatement. This is a completely crooked company and business owner. I cannot believe the level of unprofessionalism I experienced in that phone call earlier today. He was completely disrespectful, dismissive and unapologetic about an issue he created. We will NEVER use his services again and I plead with anyone else reading this to save yourself the trouble and future hassle of being out $1000-1700 by him doing this to you too. He is completely disorganized and clearly has no idea who he has talked to, who's home he has serviced, and 50% of the time will no call no show on you. It's terrible to be treated in this manner after years of doing business with someone. Use someone else with integrity! read more

Like Alexa2W if there was a zero i would rate zero! This contractor installed an irrigation system on my lot in 2007, servicing it until July 20 2022. Approximately 2 weeks prior to July 2022 he was paid to inspect & turn on the system for the season. A week after activating the system, I noticed the outside piping leaking and contacted Mr. Matthews to come back and address the leak. When he arrived, he indicated that he would need to do a backflow service. This service blew the plug off the systems indoor system pipe, and flooded my basement, damages amounting to $26,458.91 where sustained. Due to Mr. Mattews negligence of not appropriately, inspecting the indoor system plumbing before performing the backflow, which showed clear signs of corrosion, which was the result of him installing galvanized plug and connector instead of brass in 2007. After seeing my flooded basement he left and I have not heard from him since. read more

We have used the services 6 years with some minor delays and multiple requests to get regular maintenance, but this last year was a major disappointment. Multiple service call times were agreed upon, but no one showed up. Mid-winter pipes busted, and we were advised we would be taken care of due to the "no show" events. This Spring, again multiple requests for service were agreed upon and no one showed up. Finally, the service person arrived and had no idea the promise made to repair pipes. The owner advised it's too expensive and denied help. Licensed and insurance should have helped, but no resolution was offered. The charge quote to us was over $1600.00. Needless to say, we will not use Terry's Irrigation again. It has been the worst experience ever. read more

After years of having Terry take care of my irrigation system, I was just told by him to go use Metro. I took a half of day of work 2 weeks ago so that he could winterize our system and after him being 2.5 hours late I called him. He told me they were short handed and would be by in 30 min. Just to be let down again. Way to take care of customers that referred multiply other people your way!!! read more

This is the second time that I have contracted with Terry Matthews of Terry's Cut, Trim and Irrigation. It is difficult to express what a blessing Terry is to us. Terry is reliable, knowledgeable, and honest. Terry provided unsurpassed responsiveness and quality to our project, and he offered flexible scheduling and competitive pricing that kept our entire project on track and under budget! You really need to consider Terry for your next project, whether it is a simply lawn irrigation installation or maintenance, or total landscape irrigation design, Terry is your man! read more

Terry is a true professional-- he adapted to our projects short timeline. He helped me provide the right Irrigation for new sod in this heat. It is so nice to deal with a contractor that is patient and knowledgeable!! Thank you Terry!! read more

Terry installed my irrigation system and did an amazing job. He comes back each year to check on things and make sure things are still working. He's honest and reliable and I would recommend his services read more

I had Terry's install my wifi sprinkler system last Year. I couldn't be more happier with my sprinkler system. The install was clean and neat, I could hardly tell where they installed the sprinkler lines. They offered me multiple smart sprinkler controller selections, I went with the hunter brand. They were quick and efficient, they came out immediately for my installation. My sprinkler system was completed in one day, I couldn't be happier with my choice. The best part is I was able to run and manage my system while on vacation in Hawaii! If you want a smart sprinkler system with multiple options call Terry's read more

I called to get a quote to fix a broken valve and they said they were too busy to even come out and look at it.

I've used Terry for over decade to service my sprinkler system (since 2005) and would gladly recommend him to anyone for service. He's gone above & beyond every time I've needed anything with our lawn, which over the years has been a lot. Terry's fully qualified to do simple repairs or install an entirely new sprinkler system. He has been very fair throughout our working relationship. Honestly I can't say enough about the guy - he's just a great person to work with. Anyway, that's been my experience. I encourage anyone to get in touch with him if you need irrigation work! Feel free contact me to verify my review; I know sometimes people don't necessarily trust these reviews but Terry's the real deal. read more