I've been going to this store for 8 years but since last year their supply is thinning out, you have to pay to return the clear tumblers if the seal is broken. What happened to the customer service? it used to be such a delightful experience with cheerful employees willing to help. I was in the empty store and asked for help and she pointed in the general direction but didn't help me as the 4 packs didn't have prices and they were all different I had to go to the counter to ask her a few times of the prices. What happened TERVIS? read more

Tervis Outlet Florida is a great store to visit if you love the product and you are nearby. What do you think of when you think of an unconditional guarantee? I think of the experience I had using Tervis. I have lots of Tervis Tumblers. I purchased them at Bed Bath and Beyond, The NHL Store, and online. My daughter gives them to me in all shapes and sizes. I like the drinking glasses with lids. I have three different sizes. At one time they had an office in NYC and I did a review. They have over 300 employees. They were founded in 1946 which is impressive and historic to me. When I had a Tervis Tumbler that leaked I had a live chat with a customer service representative. Before I knew two new lids were mailed to me. They keep hot drinks hot and cold drinks cold. You can get them with your favorite teams logo. There's something for every age and in many sizes too. I just want to acknowledge this company that's been in business since 1946. When I like something I want everyone to know. Tervis Tumbler has engaged in campaigns to help reduce the use of disposable plastics. On September 27, 2018, the company gave away 10,000 reusable tumblers to customers who pledged to stop using disposable cups. In March 2019, they partnered with 4ocean to clean the beaches of Siesta Key, Florida. You're Welcome and have a productive day! read more

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Having lived in Bradenton, Tervis Tumbler has always been our go to glassware for outside and the pool. Their guarantee was always excellent, and their store in Osprey a fun visit. While visiting Bradenton we ventured to Osprey with three glasses that were no longer useable. The dark haired woman who waited on us was less than pleasant or helpful. Her demeanor was indifferent the entire time we were there. She said we could only get clear glass unless we mailed the damaged ones in to the store. Then advised she only had the tumbler in clear, not the two mugs. I found a mug hidden in the back of the shelf and she gruffed and said I would need to mail the third in to get it replaced. Why would you not offer a chance to pay an upgrade for something else rather than make me drive the hour back to Bradenton and still have the issue not resolved? I get their change in practice, but can't the salespeople at least be cordial? From all the other reviews, I think that this type of attitude towards customers must be their new business model. I think I will just let my Tervis collection of glassware retire with grace and spend money elsewhere...it's not worth the hassle. Hoping you have a better experience! read more

This is not specific to this store or store manager Tervis has ZERO CUSTOMER SERVICE. Only an email. I have sent 10 email. Got a response that my order shipped with a tracking number. UPS has not picked it up. One month since I ordered. No way to contact them. I have purchased dozens of items over the years, but I will never buy from Tervis again. If you can't have a chat, messaging, or phone number, Answer the emails!!!! Don't buy from them. Yeti, Stanley, others sell AND SERVICE! (Yelp-can I rate ZERO STARS?!) read more

I've owned and recommended Tervis for years because of their lifetime warranty and dishwasher-safe claim. Unfortunately, my experience this time was very disappointing. One of my tumblers warped in the dishwasher. When I called customer service, I was told that as of November 17, Tervis no longer covers tumblers that warp or melt in the dishwasher. I explained that the damage occurred before that date, but they still refused to help or honor the warranty. There was no offer of replacement, credit, or goodwill, just a hard no. For a brand built on a lifetime guarantee and everyday use, this felt unfair and inconsistent with what customers expect. Sharing this so others are aware before purchasing. read more

This is not about the Osprey Store - they have always been excellent! This is about the new Tervis policy to charge $12 to repair defective glasses/tumblers that have customized logos - (yacht club burgees, individual decorations) ! We have bought dozens over the years and occasionally the seals become defective & they get cloudy... read more

This is, by far, THE WORST customer 'service' I've ever received from anything I've bought online or elsewhere! I ordered items as a gift which were supposedly delivered to the intended recipient. But they never arrived. When I asked the apartment manager about the delivery effort, I was told that the buildings have had issues with items NOT being delivered, with photos taken of the supposed delivery being unreadable, and the packages vanishing. That was exactly my situation. I contacted customer support on 4 separate occasions, providing details of the situation. Each time, I was sent an automated response telling me that I'd be contacted in 5 business days. The next contact from the company, averaging about 7 days later would again ask for details. I'd provide the same information. This game went on for nearly a month. Then I got a message from them telling me they're not responsible for items 'once delivered'. Well, the items were NOT delivered! And if that was the answer all along, why did it take weeks if this nonsense to tell me that? The bottom line is that you might as well just flush your money down the toilet when you buy from this company! THEY pick the delivery service, not me! But somehow, I get to eat the cost of it AND spend a month chasing poor customer service to get an unsatisfactory answer. Save yourself the trouble and purchase products from a reputable company instead. read more

I had ordered Christmas presents from tervis, I didn't receive them and customer service is the worst' experience, can't get a hold of them! Guess what now the shipped merchandise I don't need! Idiots! read more

These idiots had the audacity to send an email about a sale. With their warranty a joke, I'm shocked they would do that. How ridiculous! They refused to honor the warranty when the tumbler that I purchased I. 2021 had a seal come unglued...unless I paid the shipping. It as THEIR defective product and they wanted me to pay to replace it. Once again, stay away from this company that "claims" to honor a "lifetime" warranty. i even drove to the Osprey, FL, plant to get a replacement. I offered to take a similar MLB tumbler. The manager refused saying it would be about two months before they could replace it...if I paid shipping. read more

this is by far the WORST customer service I have ever experienced. I never received ANY information about my order, and it never even shipped! I had contacted them for a refund because it was 50 dollars and they didn't respond for 2 weeks. Finally, got a response and the lady said it was returned but they didn't have the tracking number. I NEVER GOT IT NOR A TRACKING NUMBER, I JUST CANCELLED THE ORDER! The credit card company got involved and fixed it, but this company has no communication. The credit card company couldn't even get a hold of them at one point. NEVER AGAIN. read more

There is NO customer service at all from Tervis in my experience. I ordered and paid for a customized item that I did not receive and I can't even contact the company for help because the phone number is disconnected and they do not respond to email. Buyer beware!!! read more

I sent back a classic plastic tumbler because it was fogged and needed replacement. Had done this in the past with same issue and had no problem. I also sent back a metal tumbler that had the design peeling off in less than a month of purchase. Did the return through their website and shipped off. 2 weeks later they are both returned to me with no note, nothing. I contacted Customer Service and they told me they weren't covered. When I pushed as to why they said "normal wear and tear". Last Tervis I purchase. Ever. read more

I wasn't feeling it in here. It's an old store with many different tumblers, that look cool, but the prices are far too high for being a "factory store". I never bought anything, as I can get much better deals on their tumblers on Amazon. The restrooms being closed were also disappointing. What a waste of time. read more

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Did a customized tumbler & they printed it uneven not me. They won't redo it or refund me. Fraudulant company! Don't do any customized pics on their tumblers. Shodddy work! read more

Tervis Tumbler Co - Outlet Stores Near Me - Osprey, Florida

This store is the Best for Value, Service and Selection on everything for your Home, Business and office!!

Do you need a fun low-key activity for a group, party, family reunion? If yes DO THIS. Make Your Own Tervis. My former tennis team was in town and we had a blast creating our very own Tervis Tumblers. Vicki was our host and guide and she was patient and helpful! Parking is easy. The process took about 90 minutes. ENJOY! read more

Tervis Tumbler Co - My self made custom Tervis! - Outlet Stores Near Me - Osprey, Florida

Great store. Nice and friendly associates. Just for visiting, you will normally get a 20% off coupon as well as free shipping on your next online purchase order. I had a question about a personalized order I was going to place and it was answered quickly. The store is not modern, but it is well stocked and has nice associates. read more

LOVE my Tervis Tumblers. My oldest ones (20+ years) cracked. I sent them back to Tervis and they honored their Lifetime guarantee - and were even able to use the little fish in original glasses. Wonderful customer service! I have many sets in different sizes. And I have given them as gifts! Perfect for cold beverages and they do not sweat. Thank you Tervis! read more

I have been a loyal customer for several years. I placed an order including custom tumblers on their website during their Black Friday sale on 12/2, and the estimated shipping date was 12/19-12/20. I still have not received a tracking number on 12/23, and the business is now closed until January. I chatted with their customer service, where each individual chat took at least 6 minutes to respond to (35 minutes total with no resolution). I expressed my disappointment for not receiving my order by Christmas. The only positive action they took was to upgrade my shipping at no cost, but this is a useless gesture without shipping my order. Their only other response was telling me to print a picture of the tumblers for Christmas gift recipients. Why have a Black Friday sale without the ability to fulfill orders? Disappointed is an understatement. read more

A true outlet store....stopped by for some gift ideas for the office and ended up buying 28 at awesome sale prices. The selection is incredible and the staff is super helpful! Highly recommended.... read more

Please don't believe their warranty. I followed all the instructions and sent a 24oz sport team tumbler back. After 3 months I received the tumbler back. It was a plain tumbler with no sport logo. I've emailed the warranty department twice with no response. Very disappointing. Won't be purchasing any more Tervis products. They do not stand by their warranty. read more

Great selection. Love being able to pick up new lids! Discount room and huge selection of the newest items. Sales staff very pleasant. Love Tervis. read more

I absolutely LOVE this outlet. The staff is super friendly and they have great deals if you buy several products. Tervis also has a lifetime guarantee, which is amazing. This location is bright and cheerful & I love their sales. read more

Wow, this place is incredible. They supposedly have a lifetime warranty on their products and they have exact warranty return instructions on their website but even after following their protocols for warranty replacement after over two months I have heard nothing. Over eleven days ago I reached out to customer disservice through email requesting the ETA of my warranty items. I immediately received an automatic reply stating that it could take 7-10 business days to get a reply, well eleven business days later no reply. So today I tried calling Customer Disservice after listening to the automated attendant and selecting #1 for Customer Disservice I received a recording saying they only respond to Customer Disservice through email and was immediately disconnected. If you think this company honors a lifetime warranty that it boosts about, think again. Buy a Chinese knock-off at 1/4 the price. read more

Did you know you can exchange your old stained or damaged Tervis for new ones? You can! You could send them to the factory, or you can visit the outlet store. We chose to visit the outlet store because it allowed us to have dinner at one of our favorite places too. We live about an hour and a half away so we don't make it down to Sarasota a lot. Yes, we made a day of going to the Tervis store and dinner. When you arrive, you take your old tumblers to the back, they tally up how much you credit you have and then you pick out your replacements. You cannot use the credit on the metal tumblers or sale items or the new beer mugs but you can use it on everything else. The back room is pretty much dedicated to sports teams, which is amazing! They have every team, I swear. The main room has all of their other designs and the another room has discounted discontinued designs. It is great that the company stands by their product so I would recommend checking them out if you are in the area. read more

Greatest cups...ever! For those in CA, you can find these at various home stores. Bed, Bath & Beyond has a great selection in monograms, sports teams & designs. Sorry to sound like a infommercial BUT, these keep your drinks cold for hours and best of all, no condensation or water rings! The large runs $20 but it is definitely worth the $. I'm up to 4! read more

I love Tervis Tumblers so this could be a little skewed. This store is loaded chock full o' Tervis items. There's an entire room for just the licesened sports ones and an entire wall of college ones. They do have some very rare ones that you can't find anywhere else. Did I mention these are made in the USA? They're BPA FREE as of 2011 and they'll keep your tables from getting sweat rings. "Do you respect wood?" - Larry David This is a fantastic day trip from Ft Myers or Tampa. read more

Tervis Tumbler Co - Outlet Stores Near Me - Osprey, Florida

This particular store is cramped and dark, and there does not seem to be any sort of organization to the items. The "lab" is a depressing, windowless room with folding tables where you can supposedly customize your own cup .... With Sharpie markers and surplus embroidered patches, unsorted in random containers. I'd rather shop online. read more

I tried to return a tervis tumbler yesterday and they said I had to mail it to the factory. Because of covid, they couldn't safely take the return at their outlet store, although they sell the tumblers there Safely. Seems like they should pay the postage to return it to their factory. They make money more by not honoring their warranty of their tumblers. Just leaves a sour taste in your mouth. read more

I grew up in Venice, FL and took for granted what it meant to have Tervis Tumbler in my backyard! I bought some tumblers from Bed, Bath and Beyond on Black Friday and sadly they bubbled in my dishwasher. I had to go to Venice to visit family so decided to take the tumblers with me and stop in to the store. They aren't kidding when they say they are guaranteed for life. It was a simple exchange, a quick tutorial on using the dishwasher for washing Tervis (they recommend top rack if your heating element is very close to the bottom rack) and I was out of there! Tervis Tumblers are the BEST! No sweating, and they keep your cold drink cold for hours! read more

This is the factory store, located in Osprey, FL. It is a small store, that has everything Tervis, from wall to wall. I found all of the items I was looking for. The store was quite busy. I was surprised by the amount of customers in the store. They had more than plenty staff to help every person. They were readily available for any questions. Great service, and a great product. Can't do much better than Tervis. read more

We purchased from the Venice Florida coffee cup item number 1312237. It was quite expensive, but it proved flawed. Coffee leaks from the top of the cup we received, and on the third try it stained my sweater. In addition, it is designed such that it leaves a mark on your nose when you drink from it. It has a lifetime warranty, and we returned it, requesting a refund. Customer service then informed us that it had used. Of course it was used. We had told them that. How else would we have seen the problem with the cup? And they said it was dented. It definitely did not come from us dented. It cost over $10 to return, at our own expense. Now they refused to refund. Awful customer service and no useful outcome. Lee S. read more

What a great little store! My mother in law has sung the praises of Tervis Tumblers to me for as long as I can remember, and I finally got to see the place in real life! Tumblers as far as the eye can see, with every design you could imagine! It was love at first sight, definitely! I purchased a 16 ounce lizard tumbler, and I've used it absolutely every day since I got it! Tervis Tumblers will be a regular stop for me every time I make my way back down to Florida! read more

Just ok expected some great deals but it was all retail prices can buy at these prices at home and not have to carry on plane! read more

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I've been to this store numerous times in the last few months (2019). It's great. It's an outlet so if you expect a brand spanking new store with shiny newness then go to a full tervis store. The prices and selection is what is key. We've found items in the clearance area but there are normally sales in the full price area too and the selection is what I'm there for. There are styles (especially pop culture) that I can't find anywhere else. Love it! read more

Addicted to Tervis.....amazing, fun cups. This outlet has a much wider variety than department stores, etc. Lifetime warranty, no questions asked. Fogging, broken, scratched, tea stains. They give you a voucher to spend in the store when you return them here. Easy mail in works too. I pour hot coffee in one, put a lid on it, go to gym in AM, get ready for work, and when I get back in the car to drink it after 1.5-2 hours later it is still pretty warm! Amazing for keeping ice in the cup for an entire work day. read more

Tervis Tumbler Co - Sign out front. - Outlet Stores Near Me - Osprey, Florida

I have always been a fan of tervis and bought my first tervis from this location. I am a big fan of there warranty policy . I have always returned by mail but knew I was going to be visiting so bought it to the outlet the lady was so helpful told me I could pick out a new design if I wanted helped me do the paper work and I dropped it in a return box outside the store. You can do this if closed too since box is outside . She gave me a 15% off coupon for a new purchase . Great selection the staff was was very friendly and helpful. read more

This is NOT an outlet store. All items are regular retail price, except for their usual sale items. It's called a "factory store" because it was the location of the original manufacturing factory. The factory has since moved to Venice and they turned this space into a regular retail store. They have a HUGE selection of products and designs! From sports teams to Disney to ransom patterns... And so much more! There's something for everyone! From sippy cups to shot glasses to their original tumblers.. And so much more!! Plus a lifetime guarantee on their products makes them well worth the price!! Such a fun store and perfect for gift-giving! I intend to return often! read more

Tervis Tumbler Co - 24oz tumbler with flip lid included. No leak lid! $27-ish after tax and well worth it! - Outlet Stores Near Me - Osprey, Florida

Love the selection and customer service here. I fly in from Los Angeles and shop every trip! They hold the cold or hot and DO NOT sweat! Plus lifetime guarantee! This is my happy place. You can even custom order any not in stock no extra charge! read more

Tervis Tumbler Co - Haul - Outlet Stores Near Me - Osprey, Florida

I want to start out by saying I am a 25 + year customer and up until a few months ago I would have given them 10 ********* stars but they changed their policy. The Lifetime Guarante is DONE. So all the years and literally a few thousand dollars or more, gifts to others, family members, do workers. Now....it's up to them, they have to "inspect " the cup to decide if it is warranted for replacement. Drops, cracks, old stains, etc etc. I was told by Tervis it is our discretion and we have to inspect for abuse. Well you lost me and my family forever. When I bought ALL my cups, they were all lifetime guarantee. Guess not. read more