POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

5 stars because 10 isn't an option. Robins was incredibly helpful and knowledgeable. He ordered…read moreme the perfect pair of custom Vaurnet glasses with prescription lenses. The selection of designer and styles was out of this world!! Thank Next Level and thank you Robins

The best eye doctor in town. straight forward , very informative and feel at ease. Did test with…read moreequipment I had never seen and the office is super efficient. Dr Ben is very approachable and I can recommend him to anyone who needs to see an eyes doctor. Robert van Eerde

I am so glad to have found Dr. Ben-Nissan again! What a mistake not to have followed him out of my…read morelocal area to his new location in N. Miami Beach. This incredible doctor rescued my eyes from over prescribed lenses back in 2008 and now, once again, has reexamined my eyes and corrected an inaccurate prescription. Dr. Ben-Nissan is the best of the best--a "doctor's doctor"--with compassion, kindness and gentility to match his expertise. I was welcomed back by his excellent support staff and his new location is an oasis of tranquility. I have known Dr. Ben-Nissan for over 10 years, through many life changes, and cannot say enough about this exceptional individual. I feel blessed to be able to call upon him again.

Dr. Steven Lowing was professional and knowledgeable, but my experience with the front desk was…read moredisappointing. I was initially told my copay was $40, even though my insurance showed $15. When I asked whether there was an extra charge for the dilation test, I was told no. Only after I pulled up my insurance benefits did the receptionist admit that the additional charge was for the dilation. Be sure to check your benefits before your appointment to avoid unexpected charges.

I had an exceptional visit recently. Your staff was wonderful, and the Doctor I met went above and…read morebeyond. I especially appreciated her highly detailed and clear explanations regarding the improvement and changes in my eye health. The Doctor explained that it seemed to have slightly improved rather than worsening in any way and agreed that I didn't seem to have any other issues at the moment, which is what my primary care physician felt as well last January. Though I originally hoped to see Dr. Lowinger, himself, as he has provided excellent care to me for approximately 20 years now, I couldn't have asked for better care. I would award them 10 stars on a scale of 1 to 10 if I could. Thank you for the consistently high standards and exceptional visual results. I really can't recommend his office highly enough. Try them. You'll be just as pleased, I believe.

If you're looking for something really unique this is the place!…read moreMy Mom always said... spend money on your feet and your EYES! Best investment ever. Great customer service... high end products but so worth every penny.

Everyone was great, couldn't have been nicer and more helpful!! And Optometrist Deanna solved my…read morevision problem....again!!

DR Grossman is a great OD. The lenses they cut are generally very good and they have worked with…read moreall different insurance providers I have had over the years.

The doctor is very professional, attentive, and clearly knowledgeable. I've always felt well cared…read morefor during my eye exams. However, the turnaround time for eyeglasses was quite long (almost a month), and I had to call to find out when they were ready. Improving communication and logistics would greatly enhance the overall experience.

Top-notch Doc! He's one of my favorite doctors. I appreciate that he values quality equipment to…read moreoffer truly comprehensive eye exams. He is professional, knowledgeable, current, and respectful. He keeps me fully apprised of my diagnosis, prognosis, and treatment options while acknowledging my input, questions, and concerns. He listens. He explains. He treats me like a human being with a working brain.

This was my first visit with Dr Wigdor. I was taken into an exam room 10 minutes prior to my…read morescheduled appt. I was given a thorough exam and the doctor answered all my questions. The optometrist who took care of my glasses was wonderful and extremely knowledgeable. I left the office confident that I was well taken care of.

Dr.Rosin was my optometrist for many years until the day I met the new manager woman with the scar…read moreon her neck who never gives out her name. Dr.Rosin your front desk staff is atrocious I am still without glasses and searching for a new Dr. Absolutely terrible experience I had with this front desk bunch of mean rude lowlife women who take out their misery on innocent patients.

doctors and the eye exam is wonderful but when you go to get your glasses through glass store…read more.. It is a horrible experience they keep you waiting they don't care and then when you need to get your glasses, I've been waiting over two months for my glasses and nobody even calls or answers the phone to let me know what's going on. It's a very bad experience in the eye glass store.

I have been going to Nova for my eye exams for years. Was very impressed with the thorough exams…read morethe students give, every time. The Optometrist comes in after and double checks the finds. They usually ask the student a couple of questions and then myself. Waiting for a student is about 15-20 mins. The appointment itself is about 1 1/2 to 2 hrs. You will not regret going.

Dr. Zalaznick is top of the line and at the top of his game. He has seen and treated every type of…read moreeye problem and inspires trust and confidence in his ability.

Dr. Harvey is great! Found him on Yelp and I am So happy I came to see him. He's sweet, very…read moreknowledgeable , thorough & puts you at ease. The office staff are professional and squeezed me in very last min. I came in for high pressure in my eyes & he really re assured me that all was going to be ok. He did the proper testing & I felt that he really cared about me & finding the core issue. I did not wait long to see him & I felt that this was the best doctor visit I have had in a while. Doctor Harvey thanks again & never lose that caring trait you have towards your patients.

I began seeing Dr. Barry Kay here back in 2017 when they were still Hollywood Eyes. He was the…read morefirst optometrist I had ever seen, so I was a bit nervous at first, but any apprehension I had went out the window as soon as I began interacting with his office. Everyone was very welcoming and reassuring and walked me through each step, including helping me select a nice pair of frames. Dr. Kay helps you feel at ease and is happy to answer any and all questions one might have at any point of the exams. He explains what each assessment does and how it helps him determine the best course of action to improve one's vision. He seems to really like to get to know his patients and is always handy with a quip to keep it light and help patients feel comfortable. I would have no hesitation whatsoever recommending his office to anyone looking for a knowledgeable, friendly, and professional optometrist!

I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.