POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

3 stars I needed new glasses while visiting our son in…read moreFlorida January of 2024, this place got good reviews so went there, they were very nice HOWEVER I paid $500+ for the glasses which is fine it is what it is but I live in Indiana, the lenses I paid for I cannot seem to clean no matter what product or soap and water I use so I went to my regular optometrist for new lenses (December 2024) they said they would need to send them in, I cannot go without my glasses so they said if I called next Level they could give me the shape number of my lenses that they should have them and if not their lab should and that would prevent the need to send them off, I called was informed he did not keep that information, he didn't send lenses to a lab he did it himself but did not keep any of that information on file, I had him speak to my optometrist in case I was asking the question incorrectly, she hung up astonished, said he told her he didn't keep that kind of information in my file, he saw to many patients to do that?! my advice, find somewhere else

My arm was loose on my glasses. Tried to fix it couldn't went there. They fixed it in a second…read more What a nice human being wouldn't even take money.

I guess my desperation showed, and therefore the help that I received with my prescription glasses…read morewas immediately available! Thank you very much for caring!

This is the best eyeglass store in miami! Large selection of frames, but more importantly is the…read moreprofessional and flawless match to any prescription. You are not merely a client, you are treated as a close friend!

Stephanie, Thank you…read morevery much for taking care of me today. It was a pleasure meeting you and I look very forward to using my two new pair of eyeglasses you are making for me with Varilux progressive lenses that I purchased from your store today. After working with you today to find the best frames and lenses for my prescription, I can see why you have earned all of the very positive customer reviews posted on the Essilor website which your store is designated as an Essilor Expert and led me to your store today.

If you're looking for something really unique this is the place!…read moreMy Mom always said... spend money on your feet and your EYES! Best investment ever. Great customer service... high end products but so worth every penny.

Everyone was great, couldn't have been nicer and more helpful!! And Optometrist Deanna solved my…read morevision problem....again!!

The best eye doctor in town. straight forward , very informative and feel at ease. Did test with…read moreequipment I had never seen and the office is super efficient. Dr Ben is very approachable and I can recommend him to anyone who needs to see an eyes doctor. Robert van Eerde

I am so glad to have found Dr. Ben-Nissan again! What a mistake not to have followed him out of my…read morelocal area to his new location in N. Miami Beach. This incredible doctor rescued my eyes from over prescribed lenses back in 2008 and now, once again, has reexamined my eyes and corrected an inaccurate prescription. Dr. Ben-Nissan is the best of the best--a "doctor's doctor"--with compassion, kindness and gentility to match his expertise. I was welcomed back by his excellent support staff and his new location is an oasis of tranquility. I have known Dr. Ben-Nissan for over 10 years, through many life changes, and cannot say enough about this exceptional individual. I feel blessed to be able to call upon him again.

I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

My appointment on 1/21/2025 was a pleasant one. I'm never disappointed whenever I'm seen by Dr…read moreBarry Kay. He makes you feel at ease, and that your feelings and whatever you're experiencing matters to him. He's very caring. We need more optometrist like him. He keeps you laughing, and he's professional with his patients. The staff let's not forget about them. They're all very professional the young ladies that were there, were new since my last visit this time last year, so I didn't know their names. Marlin, I hope that I have his name correct, as always was exceptional! Thanks staff of MyEyeDr you're all the Best!

The best selection for everyone budget. Times are hard and the owner of this place understands. Her…read moreprices are very reasonable. Her quality is superior. Everything is explained to you. Never a negative word about the million Optical places around. You feel like you are getting 100% respect and positive knowledge. I have never been so comfortable when buying glasses. I used to hate it. I can't wait to go back. This is the only place that counts!!!!

Ive been doing business with Style Site for years and couldnt be more satisfied. The range of…read moreproducts is expansive and the service is amazing. Beth is so professional, knowledgeable and easy to work with. She listens and determines the best cost effective solution. I moved out of the area years ago; but go back to Style Site because of Beth's attention and great service. Thanks Bruce

Professional quality work. Have trusted them with my eyeglass purchase for many yearsread more

I thought Dr. Barry Kay provided excellent care. His staff are excellent, everyone is friendly and…read moreefficient. Dr Kay has all of the latest eye exam equipment and will take the time to explain what he is doing and will answer any questions you have. He is a supporter of the Hollywood Women's Club, a 501C3 in Hollywood.

Excellent doctor and incredible staff. I have been seeing Dr. Kay for many years and am never…read moredisappointed in the quality of care and assortment of eye wear.

Very cold and uninviting place. Please go elsewhere,as you will be profiled if you are part of a…read morecertain demographic. Corporate really needs to look into the practice of the providers, as well as supporting staff on cultural competence, customer service, as well as their competence on practice and ethics.

They dis not want to service me. The male refuse to get me any help I told them I couldn't see , I…read morelost a contact and I had my prescription. He still was very rude and racial profiling at it's best. He didn't try to help me with my eyes and no way! I'm very disappointed and hurt!