Forgot to charge my car. Each month my electricity is about $300 more than before the tesla. So gonna use the super charger more often. Next? Solar panel. So happy this is only 10 minutes from my office! Early mornings are the best. No wait. Coffee while waiting. What more can you ask for. read more

Had a great experience on the Tesla Factory tour, my second and since June 2013 the developed/functional portion of the factory has grown much larger! The delivery tent is full! Seven cars being prepped for delivery, the store is pack and they're sold out on so many! Tesla must be doing a booming business in clothing and swag! read more

Tesla - Full house - Car Dealers Near Me - Fremont, California

See all

We have 2 model x's love the car but service is an issue.I had a slight accident in a garage.I needed a part for my rim $115.My body shop tried to order for a month.Finally, after 2 months the part came in.Tesla refused to ship it to my body shop.They said we had to pick it up.So I called Tesla body shop support.Got an Indian girl very hard to understand.She said we had to go to an approved body shop which is over a 1 hour drive.I asked how was I supposed to get back, she had no idea.So here we are with a car that looks bad and no way to get it fixed.Tesla this is so not cool. read more

Best experience ever. From the first phone call to first test drive and second test drive , nothing but the most polite people ever and then the factory tour was great. Never pressured at all read more

We have been tossed around with rescheduled delivery dates four times now. Once they collect your deposit the customer treatment becomes unimaginable. No one has responded to our email for over 6 days now. No one is confirming our delivery date, we were called 'Huaming' and mentioned our delivery location is Fremont when we requested Monterey. The latest delivery date was FRIDAY 6/26. THERE IS NO DATE 'FRIDAY JUNE 26'. Did they mean the 23rd? Or Monday????? We are left in the dark with no answers or help. This is NOT how a Tesla customer should be treated. We feel horrible for agreeing to spend over $110k to a company that doesn't respect customers. read more

I loved the Delivery Experience when we picked up our Tesla. From the greeters, advisors, and tour guide - it was amazing. Nice and friendly staff. You are allow to bring 4 people with you for the pickup and it worth coming for the experience to see the factory where our car was built. It was Made in USA by machines and people who locally live here in the Bay Area. Highly recommend you take delivery of your car in Fremont if you can for the tour experience. Looking for forward to our next purchase...Model 3 Tesla is a amazing company and we believe in Elon's vision. read more

I ordered my P85 Tesla Model S just under a month ago in Corte Madera, California. The test drive and purchase was done and we were out in less than an hour. The sales guy was amazing, knew the car well and you could tell he loved his job. The best part is, I thought I had to wait 3 months but I was just notified that my Model S is going to be ready for pick up at the Fremont factory in two weeks. That is 6 weeks from order to pick up! I am so stoked and excited to go on the tour of the factory and look forward to driving this awesome car. I will update this review once I pick up the car. read more

2 visits to this center and I can't stop raving how their service is. Tesla definitely has a Revolutionary Approach to Customer Service. 1st visit - to get home our beauty - MODEL-S P85+ and 2nd visit- took my parents for the factory tour. Scheduling the factory tour was super easy, one phone call and they followed up everything over email. Front desk employees, tour assistant all had dynamic personality and the pleasant smiling faces displayed how happy and passionate they are to be part of the Tesla family. read more

Tesla - Car Dealers Near Me - Fremont, California

Loved the delivery experience. Feels like a kid in toy shop like Universal Studio your.

I took delivery on 9/30 and had a disappointing experience. The scene was chaotic and there was definitely a feeling of all hands on deck to try to push quarter end volume. I didn't get the 5 star experience everybody else talked about... My advice is NOT to take delivery near quarter end. A few things that I was particularly NOT happy about: 1. We had to walk around the area twice to find my car, and our first stop was actually at a black Tesla (mine should be blue.) The delivery person insisted for a while that it's just because the Tesla blue looks like black in the shade. Huh? 2. The delivery person actually knew less about the car than I did. For many of the questions I asked, he had to pop his head out of the car to ask someone else. 3. The car didn't come with the latest software (version 6.0). I think I would be okay with this if there is a good explanation as software updates can be done over the network later, but the answer I was given was "nobody else here is getting 6.0, that's just the way it is." 4. The car was only charged to about 34 rated miles. That's not even enough for me to get home, and I had hoped to take the car out for a ride right after. This is VERY DISAPPOINTING. All new cars should be delivered 90% charged. Even for an ICE car, I get a full tank to drive off the dealership, don't I? 5. While waiting in line for the supercharger (4 cars ahead of me), a Tesla staff walked over, and asked if I have charging capability at home. I said yes, and she told me that I should just go and charge at home as there are many people waiting behind me. I told her I don't have enough charge to get home, and she said something along the line of "All these people trying to get free charge clogging up the flow". Well, excuse me, if you had deliver my car charged, I would not be "clogging up your system." And seriously, free supercharge is the deal Tesla offers, nothing wrong with people taking advantage of it. It's Tesla that's failing to deliver. There are a few good things: 1. Most staff (though not all, see #5 above) did try their very best,and it's clear they like their jobs. 2. And even though my delivery guy didn't know much, he definitely tried. He gave me his business card, and I found out after I got home that he is actually senior director of IT, which somewhat explains his lack of customer service experience. It was really all hands on deck. 3. The factory tour was very interesting, particularly like seeing the robots change arms. Overall , I am very disappointed. And I wonder if my car is sub-par because of all these quarter end rush. Tesla simply cannot push quarter end deliveries at the expense of quality and customer service. read more

Overall, just a terrible consumer experience. Much too much, to go into detail about, save a few snippets. I tolerated their holier-than-thou disposition, and their exaggerated defensiveness when a couple members of their sales staff realised they were helpless to answer some very basic questions about their Model X (all soft ball questions). Anyway, I put up with that because Tesla seemed to be the only auto manufacturer building really interesting new tech, so I hung in there. But once I received the car, I realised it was all a joke. The X has serious safety issues (door issues, autopilot issues, front windshield issues), has dozens more design flaws, it has the worst fit and finish I've seen in a car since the mid-'80s (few of the exterior panels even line up correctly), the ride is far to stiff for a luxury crossover class vehicle, the steering wheel gives you as much feel for the road as mouse curser would. Apparently, no one at Tesla is sufficiently aware to even notice these issues. Overall, a bad experience. From the way they treated me to the actual quality of the vehicle, it's unlikely I'll try them out again. NOT recommended if you're a person who honestly cares about the quality of your ride. Oh, and about the "autopilot"? Yea...... No!. A better way to describe it is simply this: the autopilot is not. read more

If you are looking to buy a tesla there is no better dealership than here. I came here with a friend of mine to buy his tesla. They had a variety of teslas and all the models available out on the lot for you to look at and test drive. They also have charging stations here for tesla owners and for people who are going to buy their teslas. The customer service here is AWESOME and very professional. The waiting area here looks like you are in a designer store which makes it very comfortable. I forgot our sales associates name but he was extremely helpful and made the car process very smooth. There is no better place for a tesla purchase and you will be 100% satisfied with the customer services provided here. You can see this dealership from the freeway and looks like a modern piece of work, so what does that tell you? read more

Doing a demolition project here @ this well organize and secure facility. Not only do they provide a nice luxury car for the public to buy, they also provide a nice and safe work area for their employees. Great parking lot's and two wonderful cafeterias equipped with complimentary drinks and snacks with an honor system in full effect for purchased items. Break area is also furnished with comfy bean bags, chairs, sofas, pool tables, ping pong tables and free wifi and computer set ups. read more

Reserved P85 (2.5 years ago) and received 12/12. It was worth every second. After driving for last 5 months (~ 5K miles) I can tell you I this is without a doubt the best car I've ever driven. If you're even thinking about making the move to electric, save up b/c this is the car. Performance is absolutely incredible. The car's fit/finish were nearly flawless. Service has been exceptional. Below are some points, will add more as I think of them. Awards: Motor Trend Car of the Year Automobile Magazine Car of the Year Consumer Reports called it the best car they've EVER tested. Performance: Fast. Like neck snapping acceleration with instant torque. Personally, I've found that top end speed is rarely that useful for driving. I don't drive 150 mph ever. But 0-60, or 60-80 is smooth and just plain breathtaking. The car can do 0-60 and 60-0 in 6+ seconds. That's faster than most cars can do 0-60. Handling is exceptional for a car of this size. 1000 lbs of batteries on the floor lowers the center of gravity. It handles like a dream. Finance: This car is pretty expensive. However, there are 72 month financing options through Alliant @ 1.45% apr. Overall, makes it a little more affordable than plonking down a bunch of cash (it's around $1400 a month). If you happen to have 100K, put it in a CD at 2% for 5 years and pocket the 0.55% difference. Ergonomics: Whoa, 17 in ipad screen in front. Initially it took a week to not get distracted by it. But now, I drive using the screen checking the rear view camera while I drive. It essentially eliminates blind spots. The car is very spacious and can seat 5 normal size adults very, very comfortably. We got 2 jump seats in trunk. Kids LOVE them, and they are evidently safer than the main cabin location due to some reinforced protection back there. Cargo space is very spacious. Frunk (front trunk) can fit large laptop bag and medium roller board bag. Trunk can fit at least 5 massive suitcases and 1-2 medium sized bags. Charging: In California, it's crazy expensive. In some situations, it's more expensive to charge than using regular gas vehicle. Get solar or goto EV rate plan or time of use to fix/reduce your costs. In california, there are a million locations to charge up, many for free. Use apps like recargo, chargepoint, blink and you'll have no problems. Supercharges on major freeways are easy to access and use. I had range anxiety for a few months, but then it goes away. Basically use common sense (ie don't Broder it). Using all the features and driving like a maniac (full AC, 85 mph) will net you about 20-25% less rated distance that you'd expect. But, I've gone 200+ miles on a single charge like this without any difficulty. Service: The people at Tesla have gone out of their way to help. They have proactively followed up on minor issues that I needed resolved. This is what service should be. Overall, the car requires little if any maintenance. Typically you need to do minor things like tire rotation, wiper fluid, etc. But no oil changes, etc. Overall: This is the best car I've ever owned or driven. read more

Worst customer service from the first day we purchased car. Staff are rude and very unhelpful. Always have issues with them, always.

I took the Tesla S model p100 out for 24-Hour spin without a doubt the most amazing vehicle ever produced **my only comment besides the Extreme Performance- excellent handling -perfect visibility', they're just missing the connectivity for the iPhone and Android as many cars have it even at the introductory price of $25,000 like the Malibu or the Honda and Hyundai..- I'm not sure why Tesla would forget that are apps in our smartphone are an important part of our guidance..- it's nice to be warned there's cops for an accident around the next Bend plus don't forget the red light camera warning that comes from WAZE ...Listen up!.. other than that without a doubt the most unbelievable car built by anybody read more

Free assorted coffees and lattes as you supercharge your super-car for free, in only 30 mins. Bored? free wifi and a smartphone means you can amuse yourself, recharge your body, mind, AND CAR before getting back on the highway to tackle the rest of your commute. freaking brilliant. read more

This review is for the factory tour only. Overall the tour is a pretty neat eye opening and worthwhile event. The vast assortment of automated robotic devices, the huge part presses, the array of carts and driverless vehicles buzzing all around the place, and the incredible vastness of the facility immediately become memorable. Also getting to watch different aspects of the assembly process is a big plus. I stayed at the La Quinta on the other side of 880 and from there you can get another perspective just how large the facility actually is. Too much time is wasted though on readily available information and not enough explaining what is actually occuring. The tour actually seems to be more of a marketing tool than an actual education for Tesla owners, which I found odd since only Tesla owners can receive invites. An owner can invite additional guests, but if for any reason they do not show up their guests will be turned away. I actually witnessed this happen on the day I took the tour. That policy is clearly stated when the invite is issued though. And a good one. The tour guide reminded me of someone who might have been leading a tour at Disneyland. Wasn't a fan of his efforts and felt the tour would have been far more worthwhile using a more futuristic technological approach. Something I am sure Tesla could do. But nothing but kudos to Tesla for giving owners and prospective buyers a unique opportunity to witness a piece of the process. Parking is provided close to the facility for the tour. read more

Tesla - Car Dealers Near Me - Fremont, California

See all

Who doesn't love a car that can drive itself? I was given a Model S to test drive for the weekend and I fell in love with the car!!!

Tours should be open to any person who has a reservation for a Tesla, regardless of the model. I have a model 3 reservation and was refused a tour. read more

Unbelievable experience a few months back picking up my Tesla at the Fremont factory! Feels great to own not only an American car but a California car! Go Tesla! read more

To the person who wrote the review on the safety at Tesla and the management doing the things they do I couldn't agree more. Can you respond to this and email me at Amberncali925925@aol.com. I am coming after this company and exposing them for the things they are doing. They are VERY unsafe and need to be brought to task and your correct on the workers lack of experience and even worse the leadership lacks. So id be very grateful if you would contact me, I am certainly going to expose this company and let Elon deal with them, I plan on going to the media and you don't have to give your name if you do not wish. Ill get your info behind the scenes but I am coming for them and getting this stopped. Someone is going to get killed at this place and the public needs to know what kind of place this is. Thank you and please contact me and lets chat. I currently work there, thank you Amber read more

Phenomenal experience here from initial down payment to delivery. You feel special the entire time, and they really treat you like family. The factory tour was great, and all of the delivery specialists have a great attitude. No regrets at all with my purchase. read more

Service has never been anything other than excellent. Very fast, responsive, knowledgeable. Always a pleasure having my P85+ serviced here.

Charging stations get filled fast during the day so at night it's the best time! Other than that the service center and tesla shop have a very friendly, customer service oriented staff. read more

Just came home from La Quinta and the ride was Nice and Friendly. Mike was a good conversationalist. Snacks and water or juice at your command. Try it, you'll like it but ask for Mike. read more

Excellence test drive and customer service!

Love coming here to supercharge my Tesla. Plus the customer service is great here. Very pleasant environment. Def coming back for my next supercharge. read more

After nine months on order, they cancelled our console saying they can't deliver a reliable model. There is very little storage space in the car; this should have been standard, if not given to us at this point. This pretty much sucks. Makes me concerned they can develop and deliver a highly sophisticated car company. read more

Tesla - Car Dealers Near Me - Fremont, California

We bought our new tesla car about month ago, Chris Yuan did great great job to looked after our finance documents, Patrick is a wonderful guy took me and my husband for a test drive. And Adam is a so amazing guy took us for a factory tour, also Adam is super funny guy as well! We were so enjoyed our times in Fremont tesla! read more

i love the car but the service is so poor...have been calling service number for scheduling the maintenance for couple of days but no body answer the phone...please allocate more resource on service instead of just selling the car. the user experience is quite bad i have to say. read more

Truly world class customer service. Jennifer Miller was tremendous in making my Tesla Model S delivery experience an amazing and memorable one. Also, the Factory Tour is a can't miss experience. The Service Center is excellent. Received a full charge to 90% when I got the car back. They also gave me a fully loaded P85+ loaner for 2 days, that was fun. read more

I bought my model S here in September 2015. It's been 6 months since I got the car and can honestly say, it's the best car I have driven so far ( compared to merc, bmw and audi). But this review is not about the car but the dealership. The car buying experience is quite different than the usual car buying experience. There is no haggling, no pressure, no "selling" (pushing) the car to you. All you do is build your car online (sales person is there to answer any questions you may have) and make a reservation. I was promised a car in 6 weeks but they managed to get in about 4. They have special factory tour for tesla owners which is amazing. You get to see robots in action building Cars.. truly fascinating. As a added bonus, I got to see Indian prime minister - Narendra Modi when I was picking my car.. He had just finished his factory tour before me ! I am dropping one point because I felt little rushed during the walkthrough of the car after the delivery and recently when I had to get my car serviced, they kept my car for a week and gave me mercedes as a loaner car (instead of model S) read more

Angie and Nate are the BEST!! I never experienced such great customer service from a car dealership! They were such patient, knowledgeable, and professional people. Thank you so much! read more

Went to Tesla Cafe and this rude Asian lady named AMY messed up my order. Everything tastes bad and burned. Someone please retrain Asian AMY she sucks. I was really nice and polite to her she refused to remake my things. I'm usual go to the Starbucks near by. I rather go there where they actually know what quality is. Amy you should quit you suck at your job. read more

in a p85d and it flat out died, no electrics, no nothing...a dud

I found the sales/test drive area EXCELLENT! After you purchase your new TESLA they have a Super Charger where you can charge your TESLA and get a cup of coffee at no charge. read more

I can highly recommend the Service done by Ray Nunes at Fremont Tesla. He is very dedicated to clients and does an amazing job as a Service Advisor. I have worked with Ray over the last few months (7) and he has been able to solve the problems with my Model S. The dedication and efficiency of his work is amazing. I give him 5 stars out of 5. Thank you. DOUG Cheeseman read more

Experience for the first 30 days of ownership has been outstanding. The Model S continues to amaze me and my family

Tesla? Really... paranoiac drivers with notebooks and calculations on the supper charger stations, drive it and hate it, never know if you can make it from A to B, 100K commuter care, may be "cool" , but not cool to have. Jaguar and Porsche have exchange on any models you can drive, no amenities, no support, computer down all the time what else, make my travel hell and my boyfriend yelling and and upset all the time, garbage, night mare in reality... long way to go, no infrastructure, no nothing, but blah , -20 stars...waist of money:(((( read more