This dealership recently is under new ownership. I had purchased a vehicle immediately before the transition, and there were some challenges with the transaction. I want to write a note of extreme gratitude to Keith Cunha at the dealership for not only helping me navigate this, but resolving it fully while taking complete ownership over the process despite it not being 'his sale'. He's made a lifelong committed customer out of me. Extraordinary service. I also want to shout out Brittney Cerna at corporate - she took what was an immensely frustrating situation and turned it around into one of the best customer service experiences of my life. This level of customer commitment is rare and I am very grateful. read more

Terrible experience with both Zaheer and his manager. We felt unwelcomed almost immediately after arriving at the dealership. Unfortunately, they had the vehicle we wanted, so we decided to move forward despite the experience. We went to view a 2024 Audi A3 because of the advertised online price of $26,796 + documentation fee. However, once we arrived and ran the numbers, they added $1,500 in dealer add-ons that we did not want and had never agreed to. When we asked for the add-ons to be removed, we were told they couldn't remove them because they are a "one-price store." That's fine--we weren't asking them to discount the advertised price. We simply didn't want products we never requested. What makes this even more frustrating is that their website clearly states "No Hidden Dealer Fees." Pretty ironic considering we weren't made aware of these additional charges until we were already at the dealership. The communication was also extremely disappointing. We repeatedly told our salesperson that we wanted confirmation that the add-ons would be removed before making the drive from San Jose to Fremont, specifically because we didn't want to make the trip for nothing. We were assured this would be taken care of, yet we arrived and were told otherwise. On top of that, we went in based on the offer we had received the first day: $3,000 down that day and another $2,500 on the 10th, with the understanding that the add-ons would be removed, as our salesperson had indicated. Once we arrived, we were suddenly told that offer was no longer available. Overall, this was a very frustrating and disappointing experience. The issue wasn't even the price--we understood they were a one-price dealership. The problem was the lack of transparency, communication, and the fact that we were given one expectation before making the drive, only to be told something completely different once we arrived. read more

Audi Fremont - Clearly says "No hidden dealer fee" in all caps California also bans bait-and-switch advertising (Vehicle Code § 11713.1(o) - Car Dealers Near Me - Fremont, California

I have been trying to contact the dealer for a contract cancellation and they have been completely unresponsive. BE AWARE while buying any contract from them. The FINANCE department wont even call back or reply to your emails at all. They told me they send the cancellation request but send me the check for wrong amount. I have been trying to talk to them with no response at all. WORST DEALERSHIP EVER! read more

Audi dealer sold me an expensive principal wear shield and promised me that they would refund the full price of the additional coverage if not used within 4 years. They did not provide any documentation on terms of the coverage of principal wear shield when I bought the brand new car from them. When it came to the time to actually use, they have lot of conditions for it and no way it is worth the price I paid. Don't make your customer pay for the useless additional coverages. Will never do business with Audi Fremont. read more

This is the worst Audi dealership in Bay Area. I went to return a leased car on the weekend and the manager onsite was super rude and refuse to take the car even previously their stuff had repeatedly told us it was perfectly OK to do so. The coward manager knew he was wrong and refused to tell us him name. We had to drive to Palo Alto Audi, and it took them 2o minutes to finish the job. This is the worst place to go for Audi service or purchase, I will never go there again. read more

Great service and communication from the very start! I recommend Bryant for any service needs and concerns...as he is very knowledgeable and makes things very easy. Will be back! read more

Audi Fremont - Car Dealers Near Me - Fremont, California

It sucks. Fake range for Audi Q8. And the service desk is horrible. Glad I don't have to go there again.

Amr Elhodaiby consistently provides outstanding customer service. He kept me updated throughout the entire service process and made sure I was informed on the progress of my vehicle every step of the way. His professionalism, communication, and attention to detail are the reason why I continue to have my vehicle serviced at Audi of Fremont. Thank you again, Amr, for always going above and beyond to provide a great service experience. read more

Audi Fremont - Car Dealers Near Me - Fremont, California

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Really fantastic purchasing experience at Audi Fremont! Ms Hong Ni is superb and very professional. She answered all the questions and got me the best deals ever with Audi. I'm a loyal Audi customer for 20 years, and this could be one of the best experience! Highly recommend Audi Fremont and Hong Ni! 这次购买/lease经历太棒了，强烈推荐Hong Ni，帮我们拿到最好的deal，且给了最好最高效的服务！我开了20年的奥迪，这次是top 3最好的体验！强烈推介！！ read more

Audi Fremont - Audi Fremont - Car Dealers Near Me - Fremont, California

Quick, easy, efficient. Dropped off my car toward the end of the night for an oil change and they gave me a loaner which I returned the next day. Nice staff. read more

Dealership was sold 2 months ago and service went from outstanding to absolutely horrible. I bought my car in May and had the best car buying experience ever. I was so impressed with the cleanliness and level of service. Went back recently because my tire was low and had the WORST experience. read more

I flew all the way from LA to purchase a used car from Audi Fremont, and Tino (Toufic) took great care of me. Welcomed me with first class hospitality. He was super attentive throughout the whole process, made coordinating everything super easy and smooth. If you're looking for that top notch customer service, ask for Tino! I'd buy another car from him if I could. read more

Audi Fremont - Car Dealers Near Me - Fremont, California

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I cant express enough how a pleasant experience it was to do business with Toufic a Fremont Audi. Toufic is incredibly approachable, knowledgeable, and honest when it came down to purchasing a vehicle. With Toufic, you will truly be in good hands and he will make your experience in purchasing your next Audi incredibly easy. read more

Dante was great to work with. Very knowledgeable about the car (of course he's an engineer in another career). He had me test drive a Toyota truck. About 2 minute into the test I told him I want to buy it. He had me go on the freeway as well as surface streets so I got a full experience of the truck. Nice call Dante! Price was right, service was great, and if you want a good car - talk to Dante. read more

Service advisor - Courtney was amazing with her customer service Service technician - George is very knowledgeable with his cars. Always does an extravagant job on my car. If you need any work done, don't ever hesitate to request for him. I would trust him alway working on my vehicle. read more

I bought an S3 at Audi Fremont, and the Chinese salesperson, Ni HONG, was very professional and patient. She helped us negotiate the price and secure many benefits. read more

Audi Fremont - Car Dealers Near Me - Fremont, California

I recently purchased a 2025 Audi S6 and had a very positive experience with both the sales and finance teams during the purchase process. They were professional, responsive, and made the transaction smooth and enjoyable. Unfortunately, my experience with the dealership's post-sale customer service has been significantly different. After noticing a few paint chips on the hood and bumper, I simply wanted to determine whether the repairs would be covered under one of the Zurich protection packages we purchased. While I understand that the damage was ultimately not covered, the issue was the lack of responsiveness and communication. Despite calling daily, it took three days to receive a straightforward answer. Even more disappointing, the sales and finance representatives Keith and Arnel who were highly attentive during the purchase process did not return my calls or respond to my emails when I reached out for assistance. The contrast between the level of service before and after the sale has been striking. While I remain satisfied with the vehicle itself, the post-sale support has fallen well short of the customer service standards I expected. read more

This week, somewhat unexpectedly, I stopped by Audi Fremont to look at one of their used cars. I was able to arrange an appointment for a viewing and test drive online. Billy Shea introduced himself as my salesman and took me to see the car. It was well prepped and cleaned. Billy walked me around the car and explained its various features. We went for a drive in the area, where he was able to get into additional details. We exchanged some auto sales stories, and discussed my trade. This is where Billy introduced me to Keith. Keith, running the sales management desk, assessed my trade, which I was on the fence of trading myself. But they provided me a fair value, and we sorted out the rest of the deal. Ultimately, the pricing was fair, policies transparent, and process was efficient (for a car deal). Within a few hours, the new car was prepped and I was headed home. Billy stayed with me the whole time. Never put any pressure on me and was very friendly to boot. While buying cars isn't a frequently experience, I'd certainly return to Audi Fremont next time around. read more

I brought my 2015 Audi A6 to Audi Fremont multiple times over the past month because of recurring cooling system and check engine light issues, and I left feeling more frustrated than confident in the diagnosis process. Within about a month of each other, I was given two different sensor-related diagnoses while the same symptoms continued to exist. First, I was told it was the coolant temperature sensor, which I then paid to have replaced at another trusted shop, but it did not resolve the issue at all. Shortly after, I returned with the same drivability concerns and was then told the problem was the G42 intake air temperature sensor due to corrosion at the connector. To be clear, I did receive photos showing corrosion at the plug, so I understand why it became part of the diagnosis. However, what frustrated me was how difficult it was to get direct technical answers connecting that issue to all of the symptoms I've been experiencing -- poor acceleration, MPG drop, cooling-related behavior, and recurring CELs. I repeatedly asked for actual stored codes, engine temperature data, and more explanation behind the diagnosis, but mostly received generalized responses like "the thermostat is working per design" along with explanations about their master technician's experience. A major reason this has been so frustrating is because I already have warranty coverage on the thermostat and water pump from previous dealer-performed repairs related to these same cooling-system issues. I specifically brought the vehicle in because I was trying to determine whether the ongoing symptoms were connected to those components again, given the repeated history I've had with them. Meanwhile, a trusted independent shop previously observed thermostat sticking behavior when the issue was actively happening. I've had these exact symptoms in the past, and replacing the thermostat previously resolved the issue, which is why I continue questioning whether the root cause is actually being addressed. I also had another shop inspect and clean the corrosion at the connector and check the surrounding wiring. While they acknowledged the corrosion was present, they still did not believe it fully explained all of the drivability and cooling-related symptoms the vehicle continues to have. To be fair, the staff remained responsive throughout the process and provided detailed estimates. However, I left feeling like the process prioritized replacing flagged sensors over fully understanding the underlying issue. After already spending significant money on repeated cooling-related repairs over the years, I no longer feel comfortable paying another large diagnostic fee just to continue chasing different sensor recommendations. I expect more transparency, clearer technical explanation, and more confidence in root-cause diagnosis from a dealership service department. read more

I met with Toufic (aka Tino) to check out the inventory for a new SUV. Tino helped with test driving and also helped me get a great deal on buying an SQ6. The whole process was smooth and efficient, and better than my previous car buying experience at a different dealership. I recommend Audi Fremont. read more

Man, what can I say? Where do I even begin? For starters this is the very first German car I've ever bought and owned. My 2021 Audi e-tron Sportback which is now pulling 98,000 miles. I usually take my car in every other month to get a car wash because these guys are fast and I also love chatting with the service providers. I also love coming in here to learn of all the new products they have coming in the future. Every single time I bring my car in for maintenance, Frank Santos is my advisor. Every single time. I mean this. Every single time, he comes through for me! I ran into a weird issue where the coolant reservoir leaked into my noise generator. This led to an investigation by an Audi engineer and led to me getting a whole new motor replaced, no charge. Fast forward another 45,000 miles and I ran into an issue where I had an all-wheel drive malfunction. Sounds scary except the car was running smoothly and I didn't feel immediate danger. Frank takes my car and tells me "I got you." Usually people just say that but again, he got me! Their team replaced my $6,000 module.. all covered through Audi. He didn't even charge me for the diagnostic. I love this guy. Honorary family member. And also shoutout to Zac working the cars out front. Chill guy that I love talking to. 10/10 experience. I can't say it enough. I love taking my car here. I will definitely be buying more when the time comes for a second daily. read more

Everything went well for leasing my new Audi Q5 PHEV and very excited to finally experience a luxury car. But after taking the SUV home, I found out I can't connect car MMI with my IPhone. After two hours with customer care trying to connect it, we found out reason for not connecting is because the SOS light was blinking red and it should be green. She told me to take it to nearest Audi dealer to fix. I leased car Saturday afternoon and brought to Audi Oakland Tuesday morning since they're the closes to my work. Anyway, it is now Thursday, and I still don't have the new car back. Hopefully, I'll get it back tomorrow to use for the upcoming weekend, but kinda worried why it has all this issues already, and I've only used it for a day. Good thing they have a loaner car program at Audi dealers. But very worrisome that it has all this issues with a new SUV that had only 12 miles out the door. read more

I had a great experience purchasing my vehicle at Audi Fremont. Once I purchased my Porsche, I noticed some sun damage to the black plates near the windows. I called Darren, and he was able to have them taken care of and replaced right away. I appreciate Darren and his team taking such care of me and my new cool mom vehicle. Thank you so much! read more

Audi Fremont - Porsche Macan - Car Dealers Near Me - Fremont, California

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STAY AWAY!!! I bought a Q8 here in 2019, didn't notice I've never received title because Audi Fremont listed a non-existent loan! The lien is registered to Audi Financial, but they have no record of me whatsoever so they can't fix it. Dealing with Audi Fremont I'm getting replies weeks and months apart. I've started addressing this 4 months ago and STILL don't have my title. Considering legal action now, as I can't sell my car without this - outright FRAUD. DON'T BUY A CAR HERE - There are plenty of other Audi Dealerships. read more

Billy is amazing very personally and honest. Absolutely great experience and treat us with respect and care. Rarely do you see a salesman who cares about your experience more than making a sale, but Billy is one of them! read more

I recently worked with Toufic on a vehicle purchase, and the experience was excellent from start to finish. They were professional, transparent, and went above and beyond to make sure the transition was smooth. read more

If you want amazing service from a stellar person, ask for Billy. He's such a great seller who puts you at ease and makes sure you leave with the car you truly want. He answers every possible question you may have, or finds it for you. He's a very patient man and we appreciate it, knowing we had tons to ask! We appreciate his time and dedication and we highly recommend him. read more

Service cost extremely expensive compared to other Audi dealerships and they do not care about their customers.

Great service center. Prompt updates, professional. Would be great if they can have enough loaners on hand.

I had an amazing experience at Fremont Audi! From the moment I walked in, the staff was friendly, professional, and genuinely helpful. The whole process--from test driving to financing--was smooth and stress-free. Special shoutout to everyone I interacted with who went above and beyond to make sure I drove away in the perfect car for me. Managers, Darren and Keith. The salesperson, Ni. The finance team, Arnel, and also the detail team in the back. I didn't get that gentleman's name, I hope he does get recognized. I felt valued as a customer and confident in my purchase. read more

Final Thoughts: 2.49/5 When it comes to buying a new car, the whole process is such a headache from beginning to look at cars to going to the dealership and then having to deal with the bargaining/purchasing process. First impressions were good, but ultimately, the overall experience was not the best. Car Inquiry: 2025 Audi Q4 e-tron This was my first time going into an Audi dealership because I was actually exploring another car option. We just decided to stop by and see other cars here at Audi since we were already in Fremont area. My original plan was for an electric car, so this was the car option that we looked at. Very nice and sleek car overall. Note: Audi dealerships are so interesting in the fact that there are no salespeople outside. You can walk in and make a bunch of rounds to look at the cars and not nary one single person will come outside to greet you or speak to you. This seems to be a common thing at all the Audi dealerships that we have been at though, so not really surprised at all. Perhaps this is a good thing for some people if they prefer to not be bothered while looking at the cars. At the same time, it gives off the impression that they do not care and won't bother with you unless you genuinely show interest and walk inside. I understand that this is a luxury car brand, but just a thought. --------- Bargaining: Started off fine and went downhill from there They started off really well, but then it went downhill near the end. We really only came in there to look at prices and look at cars. I told them from the beginning that I probably wasn't going to purchase a car that day and just wanted to look and crunch numbers. They agreed and decided to help us. Very friendly from the beginning. First set of numbers that came out was definitely not it and seemed like a real scam. Purchasing an Audi might not have been an idea that I entertained or explored much at first, but they're really out here giving the highest possible numbers for that car. When we didn't agree to certain numbers and provided them numbers that we were more comfortable with having, they just keep going back and forth and back and forth with lowering the numbers. I appreciate them getting us "the best price possible", but the waiting time in between is honestly the worst. Finally, when we decided to leave for the day, they seemed to have gotten offended. I make this safe assumption because the sales manager stood up, crumpled the piece of paper with the pricing details, and threw it straight into the trash in front of us. They also stated that they won't be contacting us for this "grand deal" again. That's interesting and quite the bold statement there because I received multiple calls and text messages from numerous people from Audi Fremont days, weeks, and months after this interaction. I understand that not purchasing a car or making a deal with them that day is not desirable, but they neglect to remember that experiences and impressions matter if I really planned to get a car later. Somewhat disappointing because had they have been nicer to us and had we have gotten a better experience, I really would have come back to purchase my Audi here instead of dealership jumping. Ultimately, that is what happened though because I would rather have that commission be allocated to someone who would show us more respect. Price: $$$ Most people know the price tag on an Audi car, so I'll spare the details. Overall, it's not the most affordable car. Even more not in this economy these days. Service: Alright This is going to depend on the sales people that you get and then the manager they report to. Sales person did alright. He was the first person to show up outside. He showed us the car, provided us the details, and went over everything with us. Seemed very knowledgeable about the car too, which I appreciate because there are just some things about the car that I won't know about unless I really get into it. Ambiance: Sleek and spacious Very sleek and nice interior as you would expect from a place like Audi. Something interesting about this place is that they do not have a well-stocked coffee and snack station like other dealerships that I have been to. Location/Parking: Designated area provided Their dealership is located at one of the corners of Boscell Road and Auto Mall Parkway. Pretty easy to spot. Their customer parking was also quite easy to find and park at too. Some places have their customer parking in the most random spots, so it's nice that they have a designated place for us away from the cars they're displaying and selling. read more

They are consistently prompt, professional, and always go above and beyond to make the experience smooth and pleasant. I've been to other Audi service centers, and none of them compare to the level of care and attention I receive here. Peter is fantastic, and so is the gentleman who sits to the left of him (apologies for forgetting the name!) - both are absolutely awesome to work with. They genuinely make you feel taken care of, not just another number. Highly recommend Fremont Audi Service if you want a team that actually values your time and makes every visit stress-free. read more

This dealership had the exact config of an Audi A6 E-tron that I was looking for. After a quite satisfying test drive, I discussed a lease deal with the sales rep, Mr. Dante Kanki, in which he was able to secure an very generous lease deal for me. I basically got a effective lease rate (including taxes, fees, etc) of $580/mo for a $70k vehicle. Mr. Kanki was also incredibly knowledge of the vehicle as he walked me through all the hardware and software features of the car. I've visited several dealerships in the past and this has been by far the best experience I've had. I quite liked it. read more

Audi Fremont - Car Dealers Near Me - Fremont, California

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Audi Fremont delivered an outstanding experience from start to finish. Veronica set the tone immediately with a warm, welcoming presence. Dante is a highly experienced, knowledgeable, genuinely down-to-earth salesperson and patient throughout. Dearan, the sales manager, is ethical, transparent and easy to work with, and Jomar in finance made the process smooth, clear, and pressure free. I absolutely recommend Audi Fremont to anyone looking for a professional dealership experience. read more

I took my car in for the manufacture recall fixes along with clearing some error codes as a result from battery replacement. The code clearing they charged 350 for inspection fee. The issue is that when they fix the recalls, they put in some ODB2 cover underneath the steering wheel column area. As a result, the panel covers the OBD2 port vibrates and rattles so much whenever going through uneven roads. I called in and told them what happened, they said they will charge for inspection fee again, and will talk to the manager about this issue and get back to me. However, I've never received a call from them even after more than two months. I also left voicemail to the agent Ch*** who helped me through my first visit there, no response whatsoever! You guys who are reading this can be the judge for the service of this dealership! read more

Toufic was great to work with and very helpful in purchasing my Audi. I couldn't recommend him enough.

TLDR: Took my money, left me with no legal title or registration for weeks. Mishandled registration and tax fees, and left me on the hook and wouldn't refund money I spent out of pocket to cover fees I already paid to them. I purchased a used 2025 A6 etron from Audi Fremont on March 9. I live out of state (in Maryland) but these cars are rare in the Eastern US so I decided to look in California. Given that Audi Fremont is a reputable dealer owned by a major dealership group, I expected the process to be relatively easy. It was not. While the actual contract/payment process initially went smoothly, the wheels came off (figuratively) when I asked about the title. *Eight days after* they had confirmed receipt of a wire transfer for the payment for the car, I was informed by the finance manager, Arnel Lyco, that my title would be released when they got a signed delivery bill of lading when my car arrived in Maryland (the car was just in transit at this point). The issue with that is that Maryland won't even allow a buyer to get a temporary registration on their own without a title. That left me with no legal path to operating the car. The finance manager stopped replying to my emails and phone calls immediately after that (to be clear, I was firm and demanding, but never threatening or rude), but I eventually got hold of a sales manager named Keith Cunha who committed to fix the issue by processing the paperwork on the dealer side to register the car in Maryland. He made a big deal of telling me that they were eating certain fees in order to make this right, but asked me to wire them over $4K to cover Maryland's excise tax and registration fees (which I should note, is totally legit. This probably should have been part of the original sales transaction). I did so, as well as overnighting them a signed power of attorney to hopefully get things resolved quickly. They confirmed receipt of the wired funds the next day, and then they went dark for five days. Eventually Keith did get back to me saying he had been out of the office, but the reality is that nothing happened during those five days despite my acting quickly to sign documents, Fedex them, and wire money to cover fees. I get that things sometimes go slow or wrong, but I feel that the lack of communication has been inexcusable. Telling your customer to urgently do something and then not acting urgently on that yourself is disrespectful. Ghosting your customers is disrespectful. And all of this is bad business. This wasn't a small transaction, and I feel like I've had better care and communication from people selling me a pizza. When I went to my local state Motor Vehicle Administration office to request an inspection waiver to be able to drive the car to get its mandatory state safety inspection, the guy behind the counter looked at my form, and then looked up the VIN in his computer. He then asked me: "When did you actually purchase this car?" I told him the date (17 days earlier) and he said "You should definitely never buy another car from this dealer. They screwed you. There's nothing here." He then said I needed to get them to actually transfer the title to me, which had not been done. Audi Fremont eventually sent me temporary plates in early April, and nearly a month after paying in full for the car I was able to get the car inspected. It was on my next visit to the Maryland Motor Vehicle Administration that I learned that the registration fees had not been paid, despite my wiring funds to the dealer for that express purpose. I had to pay the registration on the spot in order to keep operating my car. I informed Audi Fremont of this problem, and at first it seemed that they agreed that I was owed money. Then they got back to me and informed me that all of the money I had sent them plus some had been spent paying other fees (excise tax and temporary registration). They sent me a copy of an internal receipt claiming that they had paid out over $4200, but no documentation of any of the registration or title paperwork (which I had already requested). They then informed me today that they would not be refunding me any money, and telling me that I had to take up any issue of excise tax overpayment with the state of Maryland. This is insane. They have made numerous mistakes and misrepresentations through this process, with the consequence that it has been an ordeal, and that I *still* don't have title to my car over 60 days after paying for it in full. DO NOT PURCHASE A VEHICLE FROM AUDI FREMONT. read more

Excellent and efficient service. Toufic took care of me as a walk in with 0 hesitation. Traded In old vehicle for my first Audi and I'm loving it! read more

Audi Fremont - Car Dealers Near Me - Fremont, California

I Went to test drive a car they only had 1 sales person available. Waited 30min and still no one came. Don't waste your time and find another option for yourself. read more

I received Maelyn's statement in the messages claiming 1. Audi will cover my current lease's last 3 months's pay if I turn it in and start another lease. 2. Audi Fremont will also do leasehackr deal. And based on those statements I decided to go. However, Audi Fremont wouldn't cover the S-series' lease. And even without calculating the negative equity, the out of pocket cost is still around $10k higher than typical leasehackr deal. Which is not even close, (if it's simply 2-3k difference I wouldn't even bother to fly south then, but it's 10k here). What's worse, the sales manager was even trying to simply adjust the structure of downpay and monthly (but almost identical out of pocket) as if they were trying to get close to the deal. I also noticed the low price on the website, when I saw the "deal" they use to rip me off, I requested to switch to this one, they simply said the price "is an error". Tons of mistakes/errors/false statements brought me to the dealership, I really regretted to waste my whole afternoon here. read more

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