We recently stayed at the Omni Mount Washington Resort, paying over $800 a night for a family…read moresuite, expecting the high standard of luxury and scenic views that the Omni brand built its reputation on. What we experienced instead was an absolute disgrace.
When we opened the curtains of our expensive suite, we were greeted not by the majestic White Mountains, but by garbage cans, dumpsters, HVAC units, and an unsightly service/utility yard. At no point during booking or check-in was it disclosed that our high-tier family suite would overlook the hotel's back-of-house trash operations.
When we brought this to management's attention, expecting basic empathy and a reasonable resolution, the response was shockingly dismissive. The staff was completely unaccommodating, and the manager was entirely unempathetic and uncooperative. Rather than trying to make things right or move us to a acceptable room, the manager blatantly told us that if we didn't like our accommodations, we could always just check out.
To add insult to injury, after making us feel thoroughly unvalidated and ignored, the manager offered a insulting token compensation: waiving a single night's $50 resort fee on a stay costing over $800 per night.
This stay was a complete and total disappointment. The quality of the accommodations and the terrible attitude of management were completely inconsistent with Omni's reputation and nowhere near worth the price we paid. Save your money and stay somewhere that actually values its guests.