4-6 weeks service lead time not going to help our needs…read more Very polite and may do good work but lead time just too great. Yes that's what I was told on the phone today when contacting your company. I do appreciate the follow up tho so I changed the rating for you.

once you get past their phone system, their service people are really, very helpful and kindread more

I contacted Fox Creek to repair an issue with my hydronic boiler as their company name was on the…read moreboiler itself, and I assumed that therefore they would be able to make the repairs quickly and proficiently. When I called to make the appointment they made sure to obtain my credit card number prior to scheduling a repair technician. Their pricing was very high...$300 for the call (including an hour's time) plus $150 per hour after that...if the issue couldn't be resolved in an hour. Despite the high price, I authorized the visit as I had no heat, no hot water, and was scheduled to leave town within a couple of days. When the technician arrived it became clear that he wasn't actually going to fix anything. He was friendly, worked with me to diagnose the problem, and even helped me order a repair part. Although I was disappointed that the repair wasn't done, I was on board with using them to do it....especially since I had already spent $300 and just needed to get this done. That evening however, I got a call from the manager who advised that they weren't going to do the repair. I asked why, and was told that it was because I had ordered the part (with the assistance of their tech), and that they were concerned that the repair might be complicated. I offered to pay them the difference between what the part cost on Amazon and what they wanted to charge for it (over $100 on a part I bought from Amazon for $150), and sign a waiver releasing them for any responsibility for any work beyond the basics of bleeding and refilling the boiler, which I knew needed to be done. They refused to accept my offer and also refused to reduce the $300 charge (which was premised on the fact that they would actually fix the problem) to $150 to compensate them for the hour their tech spent on site. No dice. So, they promptly charged my credit card $300, and refused to honor their end of the deal...or at least refund the extra $150. Bottom line is that I cannot recommend this company.

From the owner: Heating and air conditioning. Specialty sheet metal fabrication. Commercial kitchen ventilation…read more Hydronic and geothermal heating systems.

In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

The hey gave me a great quote for installing new Air Conditioning. They came within a couple days…read moreand installed all in 1 day. It has worked all summer.

First they never told me that it would cost me $260 for just having a tech look at my garage…read morepropane heater. Then, they quoted me almost $900 to replace the control board. This is a 25 year old unit. A new one is only about $1000. I was not pleased. Btw, the tech said, Let try the board first...which to me means he really did not know what was wrong and of course there could be more money involved if the board is ok.

Full A/C and Furnace replacement. These guys were highly recommended to me by a trusted SME. They…read morewere exceptional to work with. Cole, Jesse, and Jonathan were all friendly amd respectful. Handled challenges of my old home like the pros they are. Did not cut corners and offered a great value. I would highly recommend to anyone in the Idaho Falls area

Good find on the APEX uncle!! He was fantastic!!…read more I'm so impressed that the first thing he did was clean the thing up and then told me how often I should clean it and that I can have it serviced and cleaned but this is all I had to do to clean it myself.

I needed an electrician in 24 hrs due to my other electrician postponing on me- and they were able…read moreto help. I had this guy come over and give me a quick estimate, he says "super easy job" which it should have been, then showed up the following day about 40 minutes late, wouldn't have been a big deal but needed to coincide with another trade. He proceeded to tell me how the conduit was going to run a certain direction and be anchored down to the floor so as not to be a tripping hazard (WTF?)- not what we had discussed, and it was obvious he was short cutting the job because he didn't calculate enough conduit or wires to run it the correct direction. Argued horribly with the other trade about a hook-up to some equipment, I had to walk away- it was REALLY BAD! Then he said it was going to take another two hours because he had to go get all new wires and conduit- to which I said "ok". My equipment guys had to leave and come back later since they were waiting on the electrician. Many hours later, it got completed but it was a very unpleasant experience. This guy had horrible manners and was very disrespectful and rude. I was very happy to get them off my property!

I use these guys for any electrical work that I need. The communicate well, always show up when…read morethey say they will, and the work is always neat and clean. Highly recommend!