I had an excellent experience with Texans Credit Union, and Tyson went above and beyond to help me. He was knowledgeable, patient, and took the time to answer all of my questions without ever making me feel rushed. The entire process was smooth and stress-free because of his professionalism and outstanding customer service. read more

Colby did a fantastic job working with us to get a car loan. We were on a deadline, as we were buying out of state and had less than a week to get it confirmed. Colby worked diligently with us to ensure the smoothest process, he was quick to sort out any problems, and checked in with us to see that everything went well afterwards. He's a very kind and an intelligent man and we highly recommend him! read more

We have financed 3 automobiles here at this time.. even when the dealership tries to talk us into going with someone else .. we insist on Texan's.. we're from a small town and Texan's makes us FEEL like we're still in a "Small town"... they all remember us.. and IF there's ever a problem .. they are in top of it right then and there .. read more

In a banking world that is constantly evolving, finding a bank that instills a sense of trust and confidence, soothes rather than frustrates, and invites the desire to "go inside" rather than hit the ATM and keep on motoring, describes the Texans Credit Union's Frisco location. This branch earned my business the old fashion way, with a warm smile and a genuine desire to help me with my banking requirements. Financial Service Representative Linda Goforth makes doing business a complete pleasure. On two separate occasions, Linda has assisted with auto and recreational vehicle loans with professionalism, grace and support I've yet to experience at any other bank. Her desire to understand the requirements, suggest various options and then assist in every facet of the transaction, often calling other team members to ensure that my personal needs were being met, left me in awe. Even after our business was concluded, when ever I call the bank, Linda follows up and through to ensure her team members know why I am calling and that they are prepared to assist me. Looking for a bank that never leaves you with that, " I'm standing in the wrong line" feeling? Trust Texas Credit Union, trust Linda and her Assistant Manager, Chelsey to treat you as you would like to be treated.....and then some. read more

The frisco branch is great, the tellers are always friendly and call you by name and the manager Chelsea is very helpful. Unfortunately they're penalty fees for anything are five times higher than other banks. read more

We had personal and business accounts at Texans after fleeing from WaMu when they collapsed. It's a no frills credit union, and the online banking could've provided more advanced features, but overall it worked fine. We'd heard they were having some financial troubles related to poor investment decisions. Whether that is true or not, we began noticing they were cutting back on business hours and the number of tellers on duty. The ATM also seemed to be out of order every couple of weeks. About a month ago, I went inside to do some business banking. After being thanked for my business, I was told they were going to start assessing a $25/mo. fee for business checking, with no way to get it waived. How's that for a thank you? I went to another branch near work a week later to close the account and was told by a teller that they were going to be ending all business checking accounts by year end, but that I could still do business checking by opening a personal account and running the business through it. Needless to say, I continued with the account closure and have since moved to another bank. They used to be a nice community credit union but those days appear to be history. There are other credit unions in the area that are a better choice. read more

This is the branch I frequent the most, probably once to twice a week. I don't typically use the drive through, as I like to interact with people. Everyone here is so great, friendly and helpful. Linda helped me a lot with an auto loan recently and even gave me ideas for negotiating a better price. The tellers, managers and other staff there are awesome! Between Chelsea, Katya, Sana, Brittany, Kaela, Parker and Melissa, someone is always ready to help me and so friendly. I would definitely recommend the Texans Credit Union on Main St. in Frisco, to anyone who wants great rates and service. read more

Worst banking experience I've ever had. They will do everything in their power to take your money and their technology is a decade old. Terrible customer service. You are a commodity here, not a customer. Don't waste your time. read more

This is aimed at TexansCU IT and their decision makers. If I could leave a zero-star review, I would. They have migrated to a new online banking "experience," and the experience is not good. While the look and feel is slick, the new online billpayer and account management interfaces are far more difficult to use, are hard to navigate on screen, and some key functionality has disappeared. It is far more difficult to implement account transfers, pay bills, and nearly impossible to move data from online into your own spreadsheets and/or offline check registers--a major impact if you are trying to "check your work" and stay on top of things. It takes much more time now to pay my monthly bills and manage my accounts. I've been a customer for a very long time, and have seen some poor customer-facing decisions made. While the front-of-house folks do the best they can, I'm looking for an alternative, and WOULD NOT RECOMMEND! read more

Employees are very helpful they recognize you by name and they go out of their way to assist you. Chelsea and her staff are the best in Frisco. read more

I have been with Texans Credit Union for longer than I can remember and I can truly say the Frisco Branch is the best branch I have ever been with. Chelsea and the tellers are very friendly and customer service is their number one priority. They will go out of their way to help you! They offer plenty of credit building tools and your financial possibilities here are endless. Make a smart financial decision and join today! read more

NOT FULL SERVICE - WON'T WITNESS A PAPER. Since we've been members of Texans Credit Union (TCU) since 2010, we felt comfortable making an appointment for a notary which is one of the member benefits. We made the appointment to make sure we didn't miss a meeting and stressed this is why we made the appointment and were assured there would be no time problem. When we arrived we waited 10 minutes for the notary who said she had just come back from lunch, the exact reason we made the appointment. Once we went in to have our paper witnessed by the notary, we found that one of the papers needed two witnesses in addition to the notary. Since TCU has a lot of folks, we didn't see this as a problem. The notary told us that their employees were not allowed to witness papers. I was confused because there is no responsibility to signing as a witness, you don't need to read the paper to be witnessed nor show an ID, you do not need to know the person whose paper is being witnessed not its content. In my frustration, I asked to see the manager, Chelsea Bennet, who said employees could not sign; it was against their policy. I asked to see their policy and then was told it was an internal policy, they could not show it to me. We were directed to a UPS store down the street where I could go and pay for a notary and they'd have witnesses. read more

Love this bank Marcus T was so helpful on handling all my financial needs. This bank deserves 6 stars! I'm happy to have finally found a bank that I love and customer service is on fire!! read more

Just another "big bank" nothing credit union about them. They charge for every little thing, just like the big banks. I would really like them to define them as a credit union. If I could leave zero stars I would! I have only been a member since August and have had nothing but bad experiences. The wait is always long, their info online does not match what they tell you in the branch, just overall bad service. Should have known when you see the branch manager has other banks gifts on his desk. Closed account! I wouldn't waste your time. read more

Avoid Texins credit union at all cost. We have a checking account here and every 2-weeks they would not recognize a place where we used our debit card, would record it has fraud and cancel the debit card. Then we have to wait 5-7 days for a new debit card. If you want them to constantly cancel your debit card and not have access to one for 5-7 days this is your bank. Good luck. Then after doing this at least 3- times they end us charging us $36.00 at the end to close the account. They should be paying us for the inconvenience they caused but they do not give a crap. read more

Didn't think I'd actually ever have to rate my bank...but let me tell you what. Some yokel went and used my debit card for $300 worth of gift cards to a movie theater. Texans CU caught it, notified us immediately and we were able to get reimbursed. $300 is a lot of money for us, so we are super grateful. I also enjoy the lobby and everyone is always very friendly! Woot read more

I had some very specific issues, that were detailed here. Since expressing my concerns and dislikes, I was contacted by an executive to see how they could make it better. I can honestly say I was impressed and have decided to keep my membership. At this point, I can at least rate them at a 3. The executive made the difference, hopefully the staff will follow suit. read more

Best bank in Frisco hands down! I use to bank at Bank of America and glad I left. Marcus was very polite and generous and listened to all my needs. He did not pressure me into anything like other banks do. He set me up with a new account and it was a breeze. I will recommend all my family and friends to come see him. read more