My experience was great, up until I spoke to this Rude lady named Stephanie Shaw. Rude, arrogant,…read morethink she knows everything, would barely let me even talk. This company would THRIVE without her. I would give this place a 5 star rating but unfortunately she still works there.

I had never heard of this bank until a friend of mine recommended it to me. I must admit it was a…read moregreat choice. The service that personal banker Julie provided me at the Pilot Point branch was A++.

We have banked at NDBT since 1997 and we are very well pleased. Some of the time we were overseas…read more When I need banking assistance, I can call several that I know by their first names because they offered to be that kind of banker. I highly recommend.

I opened my accounts with NDBT a couple years ago and the service they provide is second to none!…read more I'm not a large customer by any means, but they always make me feel like a VIP! Maurice Uttley has personally watched over my account and has more then taken care of me! I can't thank him enough for all he has done. When I walk in most of the staff say hello by my name, now how's that for customer service!! I would also like to thank Melissa Williams and Paul Cooper for assisting me with all my other needs. They are a so much better then the large banks where you're only a number. With NDBT you're a person!

I had an excellent experience with Texans Credit Union, and Tyson went above and beyond to help me…read more He was knowledgeable, patient, and took the time to answer all of my questions without ever making me feel rushed. The entire process was smooth and stress-free because of his professionalism and outstanding customer service.

Colby did a fantastic job working with us to get a car loan. We were on a deadline, as we were…read morebuying out of state and had less than a week to get it confirmed. Colby worked diligently with us to ensure the smoothest process, he was quick to sort out any problems, and checked in with us to see that everything went well afterwards. He's a very kind and an intelligent man and we highly recommend him!

This is the best Chase Bank that I have ever used. I used to live very close by and I always knew…read morethey were very good. Then I moved from West Frisco to West Plano and saw how spoiled I had become! There are good folks at the branches close to me but I know when I have significant banking transactions this is where I will always go...it is like coming home to a wonderful greeting and receiving exceptional service and always with a smile! Great management here a fantastic client service that would always make me stay with Chase! You are all a great team and a wonderful credit to the Chase Brand. Thank You! You are very awesome and worth the drive.

I am very grateful for Monica Arguello's attention; she was very professional and dedicated to…read morecustomer service, which should be a priority in a bank. She addressed my concern and followed up on it. My congratulations to employees like her!

I went into Chase bank this morning with my husband to discuss an alarming situation of money being…read moretaken out of my account without my consent. I was told by Chase customer service to go into my local branch and they would provide DOCUMENTATION as to why funds were taken out of my account with out my consent. Upon speaking with Danny Figuera, all he could provide me with was a phone number of someone to contact in regards to the matter of MY funds being taken out of MY bank account. My husband kindly asked to speak to a manager in order to provide an explanation as to WHY NO documentation could be provided to me, the bank account holder. KEVIN P. HUST is the branch manager that came in and explained to my husband and myself that there was NO WAY of the CHASE branch to provide ANY documents as to WHY money was taken out of my account. My husband then asked if there was a policy IN WRITING that we could look at to explain this circumstance, KEVIN P. HUST response was a very ARROGANT No. My husband then pulled out his phone to record KEVIN P. HUST so we could have our own RECORD of this alarming dialogue from a large bank entity. Upon my husband pulling out his phone to cordially record the dialogue, KEVIN P. HUST said that CAMERAS were NOT ALLOWED. We asked to see where in writing around the branch did it say that NO CAMERAS were allowed, again, KEVIN P. HUST could not provide an answer, or policy, stating no cameras are allowed. KEVIN P. HUST then called the police on us due to our camera trying to record the fabrications coming out of KEVIN P. HUST MOUTH. NO documents were ever provided to us, and NO POLICY AT CHASE STATES NO CAMERAS. This is the WORST "customer service" I have ever received at a CHASE bank. KEVIN P. HUST has lied just to think that I would accept his answer with our providing any documentation. KEVIN P. HUST has no idea what Customer Service is and never apologized for his TERRIBLE service and lies. Be very wary that people like KEVIN P. HUST has the 'power' to manage a bank branch that you trust with your money. ABSOLUTELY DISGRACEFUL!

Great customer service when I walked in the door. Came here to find out the currency exchange rate.read more

Arrived at this location, spoke to the front door receptionist. I am a member at RBFCU stated that…read moreI needed to get documents notarized and she refused to notarize my documents when previously, I've gotten many documents notarized without any problem.

Their Choice Market Account changed - now they penalize you for having more money in your account…read more Time to find a new bank now. Will loose customers when you penalize them for saving with you. Not specific to this branch, it is the entire Credit Union. So not the branches fault, but the higher ups that decide to change account details

The Best Service! Great service and beverage The Americano…read morewas amazing Being a card member gets you 50% off which is a a great perk

Beautiful cafe with immaculate cafe vibes - I really like how clean the bathrooms and general area…read moreare. The staff are absolutely lovely (shout-out to Jeremy with the sick pins! I like the franchise too :) ) Right now the spring seasonal drinks are you and I get the cherry vanilla matcha latte. You can see the cute cherry sprinkles on top - be sure to use oat milk so the matcha and cherry flavor stand out more!

Wells Fargo generates a ton of their revenue from fee's…read more They get you in with a checking offer and releasing funds early for a "early pay day" Trying to close your account is a nightmare as if for any reason you overdraft your account you are unable to process a payment until the balance is done pending. Giving them the ability to hit you with a $35 overdraft fee ( with no way to remove ). Terrible customer service, any push back they hang up. Avoid Wells Fargo like the plague, SoFi is an amazing option.

Been a customer for many years. Always had good experiences with the manager Connie. Worked with…read moreother reps and have my safe deposit box in the location. Never any issues getting my business career for.