I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

I'm a new customer with Mobility Credit Union and Vicky was a pleasure to work with. She made…read moreopening an account an easy process and provided great customer service! Marc helped me refinance my auto loan and had it completed quickly without any issues! The communication was seamless all the way around. I highly recommend them!

Vicki J. posted about an opportunity to refinance your car with Mobility, and I'm so happy she did…read more I was able to refinance and shave off my interest rate to lower my payments. Marc processed all my information with ease. The process was quick and easy and the interactions with both Vicki and Marc were very professional and friendly.

Always great customer service. Friendly. Always allow us help us to get in & out of drive thru…read morequickly.

Now a Legacy Texas bank as all Viewpoints got bought out. Very nice lobby and friendly staff. I…read moredecided to go here because they offer free checking. Have had zero problems using my debit card or getting a hold of customer service. Plenty of open drive thru lanes and bankers are warm and pretty efficient.

I chose this bank because it's close by and i prefer smaller banks and i lucked out bc everyone…read morehere is SO kind. If you're looking for a new bank i highly recommend trying them out.

Amazing customer service and financial products that they offer. Better than traditional big banks…read moreby far

My review is based on my weekly interaction with Heather and Jenny, the dynamic duo. Cheerful,…read morealways ready to fulfill my requests, they always take the time to give me their undivided attention without rushing me, and the most important aspect of my visit is they know who I am and acknowledge me every time. It's refreshing to be able to shop and bank locally, and be treated as a person, and not just a number or an account. Kudos to the talent scout responsible for hiring these two hidden gems. In my humble opinion, they're Point Bank in the flesh. Heather and Jenny, thank you for the respite from the frazzled rat race, commonly referred to as life. Keep up the awesome work, and I will cheerfully and wholeheartedly recommend your branch and your services to all my friends, family and anyone who will listen.

DO NOT USE THIS BANK!!!! I moved away and tried to close my…read moreaccount as they only have a few branches in north TX. I have seriously called dozens of times to get this closed out with no return call back. I have left messages repeatedly! Meanwhile, I am getting charged fees and autodrafts I was not able to stop were still going through and I was getting charged on them as well! I have been calling since JULY 2015 and this issue is still not handled as of today OCTOBER 27!!! I have even called the president Ray David, Jr. with no avail! All I get is to leave a message and someone will call me back. But THEY DO NOT CALL BACK!!! And charges just keep going up!!! So now, I am getting certified mail and collection notices! Yet STILL CAN NOT GET ON THE PHONE WITH ANYONE!! Maybe this is how they get their money?!?!? Who knows, but take it from me..... DO NOT USE THEM!!!

We love this bank in Prosper, Texas!! Very kind and helpful people! We've banked with them for…read moremany years and wouldn't bank anywhere else. We left a big bank for a more personal experience and we're so thankful we did!! : )

I had my account with First United for less than a year. They opened the account wrong so I had to…read morejump through hoops to get that corrected. Providing all the same documentation and completing the forms again just like when I opened the account. Now, months later they are wanting paperwork resigned because compliance demands it. If you want a competent bank that gets paperwork right then don't bank here.

I've been banking with this place for quite some time, and I always very pleased and happy with the…read morepersonal and great profession and the way that I recommend this place from entering to the bank to the moment you leave very welcoming They do their best to help you out and very easy and great smile Thank you all

i had a great experience- - Maliha Malik -representative walked me thru the process of a problem…read moreand did an excellent job in helping me and correct it. I've been a long time client and definitely recommend prosperity bank to anyone. Maliha went out of her way to answer all my questions and was able to continue to work on account With me. Also, the Vice president of the bank was most helpful in my account. Prosperity Bank is an amazing bank regardless of other reviews. it has always been there to assist in any ways.

Jay was extremely patient and helpful through a really silly process dealing with another company…read more His patience and kindness really helped me handle the situation. Definitely above and beyond. I highly recommend working with this branch and Jay specifically. I wish everyone took customer service this seriously.

I am thrilled to death to find a bank that operates on conservative principles. All the other banks…read morein this area think they have to be run on Woke principles to stay in business. I left Bank of America, and Navy Federal because of their DEI principles. I want nothing more to do with either one of them.