I became a member of Texins in 1980, and we weathered some difficult times for a while, then name changed to Texans. I''ve remained a member all these years (even though I've moved out of state (Ohio and Arkansas) because of the customer service has been very good the entire time. I haven't lived in Texas since 2002, but the service remains very good through the e-system. I don't know too many people who have been with them these 46 years, but they would tell you the same thing.... customer service is very good and the people are always nice as well as being professional. read more

FYI beaware their HR Department is deceptive. I made contact them had some questions about job openings I applied for left voice messages several times finally Got the HR person on the phone made her aware I had called and left messages her comment was I see where you have called two or three times never said I was going to contact you back or anything. I asked for call back from the recruiting department right afterwards received a text msg confirming my email address on file not valid. Called back got the HR person again she contacted the recruiter finally got her on the phone. I have been around a long time I could tell that my request were irritating to them. Very un-concerned employees! read more

I have been a Texans cu member for a bit of time now, and I can say that I have always received great, friendly and helpful service. Today I was helped by Tehani who was personable, super supportive, understanding and helpful with my financial questions and needs. One of the best credit unions to be a part of! read more

If you are in the market for a new car loan please make your way (run) to Texans CU! We worked with Geoff over there and he was AWESOME! Not only was the process fast, but Geoff guided my 1st time buyer son throughout the whole time and was professional and courteous. He shopped for a great rate and we even purchased the extended warranty because the pricing was so good. Texans CU and Geoff were definitely A+ read more

Geoff was the best! He was always on top of things, and patient with us throughout the process! Highly recommend working with him and Texans Credit Union! read more

Phenomenal experience! I am a reoccurring member and I love Geoff at Texan Credit Union best in the business! I recommend them for sure.

Horrible customer service in Auto Loans. I paid off my car and they refused to update to the correct mileage before sending in the title paperwork. I even showed them a picture of my car's mileage and VIN. So my car originally had 50K miles when I financed it. Now it has 100K miles when I paid it off. BUT my "new" title shows 50K miles, which is a costly joke. It cost me several hours and $$ at the DMV to get a corrected title showing the actual mileage of 100K. Now I'm paying off another car, and will have to again go to DMV and spend $$. Do NOT finance a car with these lazy people. Not worth the hassle! read more

Cash machines hardly ever work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!..........................................

Syed was Amazing!!! Everyone was nice and helpful and friendly. Usually don't enjoy going to the bank but today it was a great experience

Great customer service! Joel is the best but the whole staff is very warm and welcoming

I had some questions around my auto loan and Jason Stone really took time and effort to address all my concerns. I wish the loan advisor who worked with me 6 months ago had really given that much effort to explain things so I wouldn't have to be in this situation. But really glad that Jason was patient enough to listen to my questions and answer them h thoroughly. read more

Syed was great as always!! Confident in his work with a smile. Called me up to his counter before getting in the queue.

Fantastic service, great banking institution! I have been with Texans since I was a kid and since this location opened. I have used their services many times and I have always found them to be friendly, helpful and knowledgeable. Today I had to get cash for the weekend and the teller was friendly, super helpful and it was a wonderful start to my weekend. Yay for Texans! read more

Great experience and seamless process for a first time car buyer! Mr. Shields was easy to work with for both my family and the dealership to close on my first car! read more

Called and spoke with Agent. She helped me with the problem I was having with Zelle. She walked through on adding my email address. I'm so appreciative for the help and highly recommend Texans Credit Union. read more

Texas credit Union is horrible!! Don't get a car loan with them ever! They make it very difficult to make payments on line?!?!

I have been a member with Texan's since I was 5 years old. Fast forward almost 20 years later, I am still a happy member. Especially with all of the user interface improvements within the app, my banking experience has never been better. Every interaction I have had with Texans has been overwhelmingly positive. My wife and I applied for an auto loan late on a Friday night, and the process was so easy to complete online. That next morning, we got a call from a loan advisor, Geoff, to review some of the information we had put in and he told us we should hear back on the status of our application in the next 2 hours. As promised, we got approved within that time frame. This was my first car-buying experience and thus my first experience with financing, so I was anxious going into it. Texans made the process extremely easy, and Geoff was so kind and helpful throughout our interactions with him. He was there to answer our questions about next steps once the loan was approved and he really ensured that we felt comfortable and confident moving forward in this process. Super appreciative of all of the good experiences I have had with Texans and all of the people who work hard to foster a positive community with this bank. read more

Joel answered all my questions and was very kind throughout the entire process. The process was very streamlined and simple.

The folks at TCU are wonderful to work with! They are helpful, courteous, and professional. Highly recommended.

Mr Joel Goodwin has been very good and patient with us trying to get all of the documents that were needed to complete this transaction. Lord knows we needed his patience. Thank you Joel. read more

Very fast and exact service. Documents and communication recieved from loan officer were very clear.

Joel Goodwin has always been great when it comes to helping my family and I with our financial needs !!!! Top notch service, as usual....

I've honestly never had customer service half as good as I've had with Texans Credit Union! Jason Stone is hands down the best loan advisor I have ever worked with, and I plan to use him for everything I can going forward! This was the easiest process I've ever had and cannot thank him enough. read more

Easy process that went nice and fast. Geoff was great to work with. Not my first loan with Texans CU and I've always had a good experience with them. read more

If you like to make big payments to get ahead on your loan this is not the lender for you. They have a limit on the amount you can pay towards you loan per month, subsequently you'll pay more interest. After being with them for only 6 months we refinanced and when we called to get our GAP refund they informed us that they do not return the GAP payment. So there goes $1,800.00 Not worth the low interest. read more

Working with Marco Hinojosa, Loan Advisor at Texans Credit Union, has been an exceptional experience. He is consistently prompt, courteous, professional, and highly knowledgeable. Thanks to his guidance, I was able to refinance my auto loan, obtain a TCU credit card, and open both checking and savings accounts -- all without ever stepping into a branch. This is exactly the kind of convenient, customer-focused banking I value most. read more

I have been a customer for years to the Texan Credit Union. My son and I were looking for his first new car or truck. Prior to talking with dealers. I reached out to the rep for the credit union and Jason walked me through some GREAT ideas when dealing with the dealers and was able to provide my lending rates as a back up for financing. We found a car that we liked. That deal fell through. Jason told us the lending rate, ran a CARFAX reports and advised us if it would be a good purchase on three other cars and trucks. Jason even told us the trending value of the models we were looking at to make sure we got a good price and leading rate. Over a four week period week period we called on Jason's direct line and he supported my son and me the entire way up to the purchase of a new Truck for my son. I want other to know that Jason was a big part in my son's first time purchase and was instrumental in us getting a GREAT DEAL with a great rate. Thank you Jason and Thank you Texan's credit union for having Jason. I hope this show other the importance of having an informative institution like Texan's on hand to help. We saved a lot of time and money. Rates, values, and CARFAX who does this now a days. P.S My son loves his truck thanks again Jason. read more

I closed my account right after I moved from TX. About 6 months later I needed to get a copy of all my statements from when my account was opened (@3 years) for a disability claim. They charged me $100 for the copies of the statements. Obviously I struggled to afford this and asked if they might forgive the fee, or at least part of it, due to the circumstances but they refused. I know paper and mailing costs are nowhere near that much. VERY disappointed with their service and I would recommend taking your business elsewhere. read more

I'm a long time member and have always had a good experience working with Texans. Just worked with Geoff to get a used car loan. He worked quickly to get me through the process with the least amount of hassle. I was able to complete everything without having to drive to a Texans location. Another good experience... read more

Syed is the best very helpful and nice. Thanks Sir he gave me great service and advice on coins and rare Dollar Bill

Shout out to Syed Raza for great service. We came in to the Texans CU on Campbell in Richardson to get a replacement debit card and he helped us make sure all our information was up to date and get us that new card. Syed and a warm, wonderfull, and cheerfull attitude. Just an excellent overall experience. Thanks again Syed. read more

Excellent customer service! Friendliness and professionalism are top notch! I highly recommend Texan credit unio!

It seems that Syed is always the person that helps us. He's really personable, and he's fast. Great customer service Syed.

Ivan Diaz made our loan process super easy and efficient. He was patient and willing to adapt to our needs. We love Texans

great bank! got our auto loan from them and it was very fast. the process was painless I didn't even feel it. lol Geoff shields was the representative that helped us through the whole process. he was awesome and very fast with his responses. he made the whole process a breeze. read more

I do not suggest applying for or using the Texans Signature card. Ever! We have experienced fraud issues several times with this card, and they charge a $5 fee to make a payment because their automated system is not functioning properly. I have been a customer with Texans for nearly 30 years. However, their credit cards associated with the credit union are rife with theft. The various departments seem to lack coordination/or correct knowledge. Texans, you have taken on more responsibilities than you can manage. Learn how to process credit card payments effectively before you start offering credit card deals. It's unbelievable. read more

30 years as a member, and my credit score is stellar. They refused to give me a $14,000 loan so I could buy the company car I've been using for 3 years. The car is valued over $25,000! Reason: the airbags had deployed - this is true. However, the car was repaired and is like new again! Robotic behavior resulting in loss of business for them. Some of my kids have left the credit union for lack of services and branches. They fill a niche, but a tiny one. Don't expect much if you join. read more

I have been banking here for over 30 years since I got my first car loan here. They had a requirement that I become a member and get a checking account in order to get a loan, and so I did. Many years later and a lot of growing up for both of us during that time, I still have that account with them and I still think they do an amazing job! I have never gotten anything less than great customer service from them and they have been a great credit union for me! read more

I am great full to be assisted by Maryella at the Irving, TX branch down town. She was much helpful that's why I decided to give 5 stars. Keep this young lady and she deserves a raise. She was patient and answered all my questions promptly. read more

Excellent service and ultra fast. Every time I visit I've been treated like a VIP. Multiple car loans taken and paid off as they always have the most competitive rates. read more