I have been using Katherine for years and I have never been disappointed in her service. My parents…read moreand inlaws also use her. Very knowledgeable!

Kathryn is efficient and quick. I began using her tax service about 2014 or 15, and have continued…read morewith her even though I live in another state. She's the best!

YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

Great Rates and the level of service was excellent Wendy explained all my coverages perfectly. I…read morewould recommend everyone to this agent.

Very helpful and understanding. Had several options for me that helped me out a lot. I'm glad he…read morewas very patient with me so we could translate via text to get this done. Thanks Jacky for all your help!!

Whitney was extremely informative and helpful. She answered my questions and offered an additional…read moreproduct that i was able to combine with my auto policy. She followed through like she said she would and even texted me a reminder. I appreciate someone who knows their product and will follow through every time. Much appreciated!

Marc was exemplary! He provided efficient and professional service. Even when my husband and I had…read moreto make changes on our filing after the fact, Marc was not only accommodating but gracious.

Called Mr. Fowler & ask a couple of questions. He did a little research & was able to help me. I…read moreappreciate the time he took with me. He was polite & professional.

this is my second year filing with Jackson Hewitt and they have always been awesome and super easy…read moreto work with! they work for the most back for you! Alitria was amazing and was super easy to work with and Really kind! any problem we had she got it resolved!

I used them in 2015 and made the mistake of letting a friend do my taxes last year! Well I went…read moreback this year and was so pleased I did! They were so nice and efficient and got me a much bigger return than my friend! I learned my lesson and will use them from now on!!!