Literally the best bank I've ever used. All of the employees go above and beyond to make sure I'm…read moretaken care of. Originally had this bank when I lived in Austin. I was super excited to see this open up when I moved back home. 5 star service for all their employees.

What a useless branch. You can't get money from here except atm and they don't cash checks. The…read morelady in the front was a prerecorded device, just kept repeating herself until I walked away.

I am writing this review based upon the customer service I received on a one-time visit. My mom…read morehad a CD with BBVA. It had not come to term meaning if she closed it, there could be substantial penalties. These penalties were large enough that it would offset what interest she had earned from the past three years. Due to some unforeseen health issues for my mother, I was forced to close this account early. I won't go into the specifics of her situation but after showing all of the legal documents and POA, the branch manager made several phone calls to the corporate offices of BBVA and convinced them to wave all of the fees that would have been put against the account. Like I said, these fees could have been substantial had she not cared or tried to help me (slightly less than $1000 in fees). I really appreciate the effort that the branch manager put forth in this situation. She did a superb job and should be commended. I could not let this type of great service go unrecognized.

Dont know what happened to this bank. It used to be great. I enjoy working with Maria. She is…read morefriendly and knowledgeable. They dont seem to care about customer service. Talking about having Bankers Hours. They are only open from 9-5.....not for the convenience of the customer. Used to really enjoy when it was Guaranty bank. Kathy Hicks took care of my money but when she passed I put it elsewhere. NOW.....05/04-2017. 2:30. Have had trouble with the outside ATM the last several times. A lady has been out there at least 15 minutes so I went inside to use the one at the counter. There are only two people that work there and 1 customer besides myself. Told him that I wanted to use the inside ATM and he said he did not know how that one worked. Really? The lady said it had to be activated. Neither one offered to help. The guy at the drive thru could have said "let me run it on my machine"....but didnt. She was working very slowly with this other customer and didnt say anything else. I said thanks as I was walking out. Several years ago....I could see it going downhill so I opened at JSC for when that day comes. They open at 7:00a.m. BBVA is just very close to our home. Now all we have there is checking accounts. I keep giving it chances but it just doesnt seem to improve and I am not sure anyone cares.

Positive Review not being shown by Yelp. All reviews should be shown. Currently a computer program…read moredetermines what is shown.

HORRIFIC experience at the Wells Fargo on 518 & Castlewood! I went in to close my late father's…read moreaccount with a death certificate and Affidavit of Heirship copy. "Personal Banker" Marie Garner was pleasant at first while informing me that in order to process my request, she required an Executor of Estate document, and/or a document from the probate court, and/or I needed to file with the probate court to have the "required" documents issued to me before they could release the account. I pulled up the electronic copy of the Affidavit of Heirship for her to view and was told it was not the correct document and if it was that I would need to present the original. Manager, Kimberly (neglected to get her last name), joined the conversation proceeding to explain the probate process to me and how it is so simple that an attorney is not required. Also, she shared with me that even as a bank employee, she was required to submit these documents to process the account for her deceased relative. I tried my best to explain to them that there is no "estate" and that my father's case is atypical and all the required documents for our case have been filed. They continued to condescendingly tell me how I was incorrect and the Affidavit of Heirship was insufficient. The manager suggested for Marie to call legal support. While on the lengthy phone conversation with legal support, Marie was told that an Affidavit of Heirship was indeed sufficient. I asked her if I could use my electronic copy. Her reply to me was, "you were already told three times now that we need the original document, would you like me to write that down for you?" It was difficult enough to walk into that bank to request the process, her curt remark was completely unnecessary and hit me emotionally. I began to cry. She then took out a piece of paper to write down "Affidavit of Heirship". I told her that really was not necessary. She continued small talk with legal support as I sat and cried. When she finally hung up, I told her that I felt I was treated poorly and condescendingly. Without hesitation she replied with, "I do not feel I treated you with ANY discourtesy." If the customer is sitting across the desk from you in tears and tells you they are receiving poor service, is that the appropriate answer? My reply to her was, "I need to close my daughter's account. The account that YOU assisted in opening." The manager comes by to mitigate the situation but Marie continued to place blame on me and argued to be correct. She then had the audacity to get up and say, "I need to walk away because SHE is getting ME upset."...while I am crying at HER desk in the middle of the lobby. I told the manager that I was treated with disregard for a delicate situation. I got up and stood in line for a teller, still in tears, to close my daughter's account. #wellsfargo

Went in a few months ago to get a loan. I was surprised at how quick and easy it was. Everytime I…read morehave called to make a payment they are super nice, just made a payment with Karen and she let me know how much I am eligible to get right now. Really convenient. I highly recommend this location.

Awesome Experience! Angie is extremely professional and friendly. She took the time to find the…read morebest price available and saved us a lot of money. Highly recommend utilizing their services.

Apple Insurance is the best to work with. Chris is an awesome agent and very helpful. Who else…read moregives you a courtesy call to remind you of your payment? Apple does. I would recommend them to everyone.

This was one of the most frustrating experiences I've had in my current job search. Casey initially…read morecontacted me and left a voicemail, which I promptly returned. I then made multiple follow-up calls in an attempt to reach Casey. These follow-ups were not voicemails; my calls were answered, and I was personally told each time that Casey would return my call by the end of the day. That never happened. If I was no longer being considered for the position, I would have understood and appreciated a straightforward response. However, repeatedly assuring a candidate that they will be contacted and then failing to follow through reflects a lack of professionalism and respect for people's time. Based on this experience, I chose to withdraw my candidacy. It also raised concerns for me about transparency and accountability within the organization, as the way a company treats potential employees often reflects how it treats its customers.

I personally have used Judy Wiggins' agency for a the past couple of years for our insurance. I…read moretrust her staff and they are very responsive when it comes to asking questions about saving money but also when mayhem hits and you need to make a claim. Their personal approach makes you feel less like you are walking alone through a tough period in life. I would highly recommend this agency to anyone who is looking for more than just an insurance plan but wants a relationship with their agent.

This is the most professional and efficient business. Most of the employees have been there since I…read morehave been insured for 30 years. They know their stuff! We have our cars, home - all with them. Deborah, Tonya and Laurie have been our contacts throughout. Amazing group of people that I trust!

I have been with State Farm since I got my learner's permit in 1999. I was originally with a…read moredifferent agent, Bevil Gilbert. When he retired my account was transferred to George Franklin... HUGE step down in service. George never returns emails. Literally NEVER. My policy prices keep getting raised... even though I haven't had a claim or a ticket in over 5 years. I finally decided to leave State Farm and I can't even get a response from his office to discuss how my prorate refund will be processed. State Farm usually has great service, but I would advise avoiding this agent.