I'm very satisfied with their professionalism And si helpful with my questions they work out with…read moredifferent options at you convenience.

I am a cheapskate when it comes to pay insurance for my cars every 6 months or so. Not only I…read moresaved $120 when i switched to this Statefarm insurance company, Cindy and her staffs provided great service. They explained in detail what coverage i am getting, suggested that i should get un-insured coverage as there are lot of people driving in Houston without insurance to protect me for just $35 extra, and best of all they give me service with a smile. I always felt welcome whenever i stop by even just to get a couple free vietnamese magazines, or newspapers. Wow, I haven't received such professional services from a Vietnamese place like this insurance company for a while. Will be referred all my families and friends to give Cindy State Farm insurance a try.....

Very disappointing total loss payout for my Tesla…read more I usually don't write reviews, but my recent experience with State Farm has been extremely frustrating and disappointing. I have a 2023 Tesla Model with only 37,500 miles, well maintained and in great condition before an accident that caused it to be declared a total loss. State Farm's settlement offer was $31,000 -- which doesn't even come close to the actual market value of my car. When I checked Tesla's own official used inventory, I found multiple 2023 models with higher mileage than mine being sold for $34,900 to $35,700 -- some even higher. With the payout offered, I can't buy the same model or even one with higher miles from Tesla's own website. I expected a fair and competitive valuation, but this number feels way below the real replacement cost. If you own a newer Tesla or similar vehicle, you might want to double-check the valuation State Farm gives you. Very disappointing experience -- I hope State Farm can do better for their customers.

Ohaila & Henry are the best! I started with Henry in 2017, and then been working with Ohaila for…read morethe past 3-4 years, and she's been amazing. She still took care of my concerns today, and also such a sweet caring person. I an avid Statefarm client because of them! Thank you!

Henry has helped me and my gf for many years with our renters insurance and life insurance. He's…read morebeen awesome and really goes out of his way to provide excellent service. He gives great advice and I can't recommend his office enough! I also had the pleasure working with Ohaila with my home insurance. She helped me bundle my home and auto insurance so I can maximize the discounts on my policy. She also goes out of her way to help me and does everything she can. I really appreciate everyone here and the excellent service they provide. I am a customer for life!

Alexis was excellent throughout our home buying process. She was responsive, patient, and very…read morehelpful during a stressful time when a lot of moving parts were changing quickly. She helped us get homeowners insurance with windstorm coverage and bundled it with our auto insurance, and she stayed on top of everything from quotes to documents to follow-up. What stood out most was how available and engaged Alexis was. She worked with both me and my wife, answered our questions clearly, adjusted quotes based on our needs, helped explain flood coverage options, provided next steps, and kept communication moving with our lender during closing. Even when our loan situation became uncertain, Alexis was understanding, reassuring, and continued to help us navigate things professionally. Alexis made a complicated process feel much more manageable, and we really appreciated her responsiveness, professionalism, and care. I would absolutely recommend Alexis to anyone needing home and auto insurance.

Recently looked into 2nd house as investment property and had so many questions as this was new to…read moreus. Mary Elizabeth Walker at Albright Family Insurance representing Allstate was very knowledgable and informative. With her expertise we eased into the proper insurance coverage treatment for our purchase and closed on the new property in another county today! We would not want to deal with anyone else. This company already handles our current home and has been our go-to people for Auto insurance as well. Best competitive rates around. We are in good hands indeed!!

I have had my for over a year there was anything that I needed to change or add to my policy. My…read moreinsurance agent made it personal to I can contact her. She make the changes immediately and she knew how to handle business professionally, and definitely in a quickly manner, and I greatly appreciate her. I greatly appreciate her work. I greatly appreciate the customer service that she offered to me as a customer. She is definitely an outstanding agent. Thank you @ (Luz Barrera)

The best manager I was paying 334 and she found me 165 months fullcover thank you…read more So much for taking the time

Excellent service with the team from Stephanie's office. Professional, courteous, knowledgeable and…read moreextremely prompt! It's hard to find in the insurance industry. Thank you

Mary has been my insurance agent for at least 20 years. She and her staff have been consistently…read moreprofessional, helpful and informative. I have been so pleased with her service that I referred several family and friends to her.

Although my association with this agent was brief, I am extremely disappointed in their customer…read moreservice. I have been working with a Dallas based State Farm agency to get my car refinanced. Since I had relocated to Houston, arrangements were made to sign my paperwork at Mary Rousseve's office. From the beginning, the staff made it very clear they were not happy about providing this service to me. After the uncomfortable appointment, I was informed one of the pages needed notarization so I called back to schedule a time to take care of the oversight. Again, the staff had attitude and informed me I would just have to wait or the Dallas based office could take care of it themselves (even though I am not in Dallas). Their lack of cooperation is now costing me money as the payoff on the original loan may go up due to the delay. Despite now living in Houston, you can be sure the staff at Mary Rousseve just lost a new customer. I will be taking my future State Farm business to another agent and will recommend everyone else do the same.

I just switched from progressive to state farm i was helped by Cherry! She was absolutely amazing!…read moreShe knew exactly how to help me and was super patient during the process! She helped me start to finish and was able to get me the best deal! She made the switch from quote to first payment so easy and smooth! Thank you so much!

I absolutely love Miss Cherry ! She has always been so helpful and has the greatest attitude when…read moreit comes to customer service ! I would highly recommend her to any of my friends and family ! She goes above and beyond . Honestly, I've had a little bit of confusion when I've spoken with other agents entering in any information that I have that has changed . She is spot on and catches it very quickly . She's always there to save the day ! I would rather hear her sweet voice then go through any automated system or anything like that .