My 16 year old started a new job and wanted to open an account. He needed to get money off his…read morepayroll debit card to open the account at the bank I use. Evelyn Shoemake must have misunderstood what card he would be using in the ATM and said the fee would only be $1...well because it was a non Sonora card the fees were $6 from Sonora (2 attempted withdrawals) and $1.50 from the debit card. $7.50 to access $60! Man, I was pissed and demanded that she fix it. Evelyn said they needed to research the ATM transactions and get back to us. I left irritated AND certain we would never hear from Evelyn again, but sometime during the week she quietly followed up, fixed it and emailed my son. This was all for a $100 (now $106) opening balance free fee checking account. My mind was blown! I truly had no faith that she would follow up. This is another example of superior customer service at Sonora Bank in Boerne and specifically Evelyn Shoemake.

Great service at this Wells Fargo. I've been a member since 2005 and this location has taken good…read morecare of me. Never super busy. Staff is always friendly. Was able to help me get a medallion stamp which it's hard to get sometime.

I like banking at this location. They are friendly-helpful and always professional. In the 10 yrs…read morewe have been banking with them they have never made an error. There on line banking is very customer friendly and if you need assistant just call customer service 25/7.

This is the worst branch I have been to I've come several times on many occasions and I have not…read morereceived help from anyone at this bank. They are either too busy or will completely not acknowledge me while waiting.

Friendly knowledgeable staff. Always greeted with a smile…read more God knows with the thing going wrong in our world the meaning of a smile and friendliness is always welcome.. Thank s to all staff members for all you do. Customer service at its best .

They are incompetent, rude, and lazy at the Bank of America in Boerne. I had to call the police on…read morethis location because they would not cash the check that I had. Never ever do business at this location ever!!

The worst costumer service ever experienced You have no…read morewhere to sign in and wait for service there is no one at the welcome desk waited there for 20 min just to get acknowledged With a just go and sit down will call you The manager is rude and entitled! Under staff And completely disregard for the costumers time They will literally say just wait ! No time frame for how long !! While the manager is clearly free Horrible place Save your self from just wasting your time and be mistreated. There are plenty of banks that will appreciate your business Visit the next location same thing. Closing my account online Because even for that they want you to wait 50 min

I've always had great service. Employees are attentive, polite & professional. They…read more appear to enjoy their job. Always a smile & acknowledgement.

Have gone to this location twice now and both times received very good assistance at the front…read moredesk. Very down to earth and helpful people working here!

RUN AWAY! No matter what might be offered, it's not worth dealing with this company. Borderline…read morescam. I've wanted to jump off a cliff multiple times dealing with their "customer service", waiting sometimes as long as 50 minutes just to talk to someone. They are unable to deal with issues. I'm paying off a loan with an extra $1000 that I don't owe just to be rid of them, and it's not worth the time to try to litigate. Hopefully they go out of business soon.

The teller was horrible at their job. Executed transaction as a cash advance for no reason what so…read moreever Made it so difficult to withdraw and charged account twice leaving it overdrawn Would give a negative star rating if it allowed

I've stepped foot into this place one time and may it be the last!…read more And for years I've used the Sonora Bank in Sonora Texas and they to not disappoint. They were always very helpful. When I move to San Antonio I expected the same service from this branch. I was completely shocked when arrived to do my first transaction. My partner had asked me to cash a patrol check because she had lost her debit card. So she signs over the check and I proceed to cash it at this branch. They made me feel like a criminal. The lady in the front assumed the check was fake and told me she would not cash my check though I had almost triple the amount of the check in my bank account. The check was also signed over to me. She refused to catch the check and I proceeded to call the branch in Sonora so they could approve the transaction. Once A branch manager from Sonora Texas approved the transaction the lady at the counter said, "make sure you put the name of the branch manager who approved this transaction on the check for when the check bounces in a couple of months." I was humiliated, angry, and appald. I will never step foot in this branch again !!

Exceptional service inside an exceptional building. I plan for this to be my home town bank and…read morelook forward to my next visit.