My 16 year old started a new job and wanted to open an account. He needed to get money off his…read morepayroll debit card to open the account at the bank I use. Evelyn Shoemake must have misunderstood what card he would be using in the ATM and said the fee would only be $1...well because it was a non Sonora card the fees were $6 from Sonora (2 attempted withdrawals) and $1.50 from the debit card. $7.50 to access $60! Man, I was pissed and demanded that she fix it. Evelyn said they needed to research the ATM transactions and get back to us. I left irritated AND certain we would never hear from Evelyn again, but sometime during the week she quietly followed up, fixed it and emailed my son. This was all for a $100 (now $106) opening balance free fee checking account. My mind was blown! I truly had no faith that she would follow up. This is another example of superior customer service at Sonora Bank in Boerne and specifically Evelyn Shoemake.

This is the worst branch I have been to I've come several times on many occasions and I have not…read morereceived help from anyone at this bank. They are either too busy or will completely not acknowledge me while waiting.

Friendly knowledgeable staff. Always greeted with a smile…read more God knows with the thing going wrong in our world the meaning of a smile and friendliness is always welcome.. Thank s to all staff members for all you do. Customer service at its best .

Whoever initially entered this bank in Yelp...it's really 'Bank' of America. Anyway, this is what I…read morecall rural banking at its best. I went in on July 3 to deposit a check. We are back to mandatory masks, social distancing, etc. so a guard is on duty to help keep the peace. I get to the teller and she asks what happened to my arm. I tell her the story (she is not concerned with the line of people forming behind me). She tells me about her fear of someday falling down stairs. We laugh. I show her pictures of my black eye. We laugh some more. She doesn't know me from Adam. Then I finally leave. Got a free bottle of water, too.

They are incompetent, rude, and lazy at the Bank of America in Boerne. I had to call the police on…read morethis location because they would not cash the check that I had. Never ever do business at this location ever!!

I've always had great service. Employees are attentive, polite & professional. They…read more appear to enjoy their job. Always a smile & acknowledgement.

Have gone to this location twice now and both times received very good assistance at the front…read moredesk. Very down to earth and helpful people working here!

RUN AWAY! No matter what might be offered, it's not worth dealing with this company. Borderline…read morescam. I've wanted to jump off a cliff multiple times dealing with their "customer service", waiting sometimes as long as 50 minutes just to talk to someone. They are unable to deal with issues. I'm paying off a loan with an extra $1000 that I don't owe just to be rid of them, and it's not worth the time to try to litigate. Hopefully they go out of business soon.

The teller was horrible at their job. Executed transaction as a cash advance for no reason what so…read moreever Made it so difficult to withdraw and charged account twice leaving it overdrawn Would give a negative star rating if it allowed