Sean Price is awesome! He was very friendly and helped me and my fiancé purchase a wonderful Sealy…read moremattress. 10/10 would recommend

What a fraud!!!! We were fooled into purchasing a king sized…read moreTempuerpefic mattress with the understanding that we had a limited amount of days in which we could switch to a different mattress of a different firmness We complied with the terms of the exchange agreement and came back with the time period requesting to switch. We chose another Temperpefic mattress at the very same price as the first and the sales person, Kim Armstrong, not only charged us an additional delivery fee, she charge us an additional $300 for the mattress. After rereading the agreement (which states that we can switch to an equal price) and much arguing with her, we were forced to pay her price. Needles to say, will NOT be purchasing from Mattress One ever again. Very disgruntled, Debra & Mike McShane Kingwood, Texas

wish I could give 1 star the customer service is horrible, wouldn't let me cancel my online order,…read moretold me I had to wait until it was delivered well ok, once delivered I had to load the cali king in the suv, once I get to the store now they telling me I have to do online, online told me I had to come in the store. then they have the nerve to tell me we don't want to seem like we are giving you the run around well that's what it seems like. first off why you can't cancel a pending order I had to wait for it to be delivered after 4 days to return now I can't, never again I rather get a bed bug infested mattress from the side of the road

WILL NOT HONOR RETURN POLICY. Store will not honor the return policy of 120 days. They will give…read moreyou the run around, not answer or return calls. Had to get corporate involved to open a case. THIS IS A DISHONEST COMPANY. BUYER BEWARE

Can't rave about this place enough!! They'll take care of…read moreyou. Bought a loveseat with buttons that stop working after some time, and they were fast with the service to address it. Just very nice people who appreciate your business and will take care of you after your purchase.

Skeros Crosby was amazing! Great selection, skilled customer service, and very knowledgeable about…read moretheir products! Added little sprinkle: the Crosby location had things in office that showed they support the local 4H/FFA programs and that is very near and dear to my heart! Today our furniture arrived on schedule, and was placed in our home with care and attention to detail. We (and our pup) love our new furniture! Currently a sale is going on so we got a great price!

On 9/12/25, we had the opportunity to stop into the Mattress Firm Clearance Center (Humblewood…read more#001044, 10012 West FM 1960 Bypass, Unit D, Humble, TX 77338). There, I was warmly greeted by Shane and Tricia. I explained what I was looking for, having spoken with Tricia on a prior visitand between the two of them, they were able to answer every single question I had, even providing information I didn't know I needed. When we began discussing pricing, Shane went the extra mile by checking the system for markdowns. To our surprise, he found the exact mattress we wanted, saving us over $4,200. Even better, we were able to pick it up the same day and sleep on it that night. Words cannot fully express how happy we are with the service, professionalism, and dedication to customer satisfaction that Shane and Tricia demonstrated. I often say, "There's no traffic jam on the extra mile" and Shane and Tricia proved that point without question. Thanks to both of them, we are thrilled with our purchase and will continue to be loyal Mattress Firm customers.

Came here yesterday to finally buy a mattress and we were able to get the one we wanted. Mr. Wolf…read morewas very knowledgeable on the different types of mattresses and was able to get us a great deal on the one we liked best. Super helpful and we are excited to get our dream mattress soon!

I have purchased oriental Rugs, furniture and just window shopped. No matter what the need I…read morealways check out the Dump. We don't always buy from the Dump. It can be hit and miss but we always find the staff and selection awesome. Normally I don't post reviews but I felt that it is important to let others know that it's always a good idea to shop around and that The Dump is always in the mix of places that we compare

I love frequenting TheDump outlet furniture store with my husband. We always find the best buys and…read morefabulous furnishings. Aaron was a tremendous help. Their delivery staff is top-notch, they were polite, considerate, and very professional. I definitely recommend TheDump to all of my friends and family for the value. I am so happy with everything we have purchased from here!

Eugene was great. Very helpful and attentive to my needs. I received incredible pricing for…read moreeverything that I was looking for and needed. I went to Living Spaces prior and felt their prices were overpriced and not aligned with my needs.

It has a nice selection of furniture to choose from with small scratch or dent. They don't offer…read moredelivery services so that was a bummer

Great furniture selections. Service for the most part is good, definitely not great though. A few…read moreof the salespeople were either pushy or inattentive, or gave off a frustrated feeling while the customer shops. Online shopping is cool, the online person usually is based at the main store, I believe in Pearland. The value is pretty good especially when they have a sale. The quality of the furniture is great. I'd purchase more if the delivery wasn't an issue. Be prepared for delivery issues from my experience. Either they tell you yes your item is in stock and available for delivery, but the delivery is stalled from a week to over two months. The customer is given a variety of reasons from the order must have been given to another customer, it should be in in a few days, it's back ordered, or they deliver part of the order, because the rest was left at the warehouse. Additionally, as the customer you'll have to do the follow up and calls to track your order and delivery. Mind this will be via several store and warehouse managers. Extremely frustrating! No apology or compensation for information not being historically correct. The lack caused great hardship. Also, if during this process, you want to cancel your order, I was told I'd be charged a restocking fee, for something that I didn't create. ‍ So as a customer, I'd only be interested in a cash and carry type of transaction, which is sad, because I do see several other pieces I'd be interested in. I've given them two opportunities and both had issues. I don't like the feeling of being held hostage.

Very poor customer service. Derek and Moli pretended that an item was in available and stock. They…read morenever let me see the computer screen. I paid cash for a 7 piece dining set. Four days later. The only communication was a few hours before the delivery time advising they just realized that the item was out of stock. When I requested a refund. I was told that the owner would call shortly. I never received a call. I believe that I was setup so they could get commission. The BBB gave them an F rating for this type of situation 47 times which I didn't know about until after the purchase.