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    Texas Mattress Makers - Humble

    5.0 (3 reviews)
    Open 9:00 am - 7:00 pm
    Updated 2 weeks ago

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    2 years ago

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    Jordan W.

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    5 years ago

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    Jordan W.

    Thank you for your 5 stars, Elizabeth!

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    2 years ago

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    Ask the Community - Texas Mattress Makers - Humble

    Exclusive Furniture - 2 nightstands and king bedroom set frame

    Exclusive Furniture

    1.9(115 reviews)
    0.5 mi
    $$

    Great furniture selections. Service for the most part is good, definitely not great though. A few…read moreof the salespeople were either pushy or inattentive, or gave off a frustrated feeling while the customer shops. Online shopping is cool, the online person usually is based at the main store, I believe in Pearland. The value is pretty good especially when they have a sale. The quality of the furniture is great. I'd purchase more if the delivery wasn't an issue. Be prepared for delivery issues from my experience. Either they tell you yes your item is in stock and available for delivery, but the delivery is stalled from a week to over two months. The customer is given a variety of reasons from the order must have been given to another customer, it should be in in a few days, it's back ordered, or they deliver part of the order, because the rest was left at the warehouse. Additionally, as the customer you'll have to do the follow up and calls to track your order and delivery. Mind this will be via several store and warehouse managers. Extremely frustrating! No apology or compensation for information not being historically correct. The lack caused great hardship. Also, if during this process, you want to cancel your order, I was told I'd be charged a restocking fee, for something that I didn't create. ‍ So as a customer, I'd only be interested in a cash and carry type of transaction, which is sad, because I do see several other pieces I'd be interested in. I've given them two opportunities and both had issues. I don't like the feeling of being held hostage.

    Very poor customer service. Derek and Moli pretended that an item was in available and stock. They…read morenever let me see the computer screen. I paid cash for a 7 piece dining set. Four days later. The only communication was a few hours before the delivery time advising they just realized that the item was out of stock. When I requested a refund. I was told that the owner would call shortly. I never received a call. I believe that I was setup so they could get commission. The BBB gave them an F rating for this type of situation 47 times which I didn't know about until after the purchase.

    Photos
    Exclusive Furniture - Dresser and chest of drawers

    Dresser and chest of drawers

    Exclusive Furniture - Rust stain from their dolly on my new carpet

    Rust stain from their dolly on my new carpet

    Exclusive Furniture - Delivery person put a dent in the wall when he placed the chest against the wall. Immediately said it was already there also.

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    Delivery person put a dent in the wall when he placed the chest against the wall. Immediately said it was already there also.

    Texas Mattress Makers - Humble - mattresses - Updated June 2026

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