Unethical to say the least. They gave me a quote when they thought I was going to pay in my own for…read morethe repairs. As son as they found out I was going to get a check from the insurance issued out to them, they said that the quote was not guaranteed because they know that the insurance can pay for more damages and they would have to disassemble the door to look for internal damages of the door DENT. Seriously! That's one of the reasons insurance prices are so high...because of these people.

This place SUX!!! Just like any other typical Laredo body shop. Service is TERRIBLE!!!read more

The people seem nice and everything was going smooth. They gave me a price range and a timeframe…read morefor the car to be fixed. Everything was great until it was time to Pay. They acted like if they didn't remember the price they gave me and tried to give me a higher price. When I received my car I checked if my car kit ( that included my car cables and other stuff for my car ) was in the car but it was missing. I called and the lady took a min but ended up confirming that they had it and told me that the guy that was fixing my car had forgot to place it back. Over all if you just have written confirmation and agreement and make sure you don't leave important stuff in your car you should be fine.

Fast and as expected. Truck was fixed from a check engine and rough running. To perfect…read moreperformance! Communication with shop is great! Seeems to be the only service center in town I know of that is what you'd expect! Work well done fast and reliable! This was for our work truck now ai need see about have mine repaired!

WATCH OUT when you take your vehicle for a visual inspection. I was told the inspection was $65…read moreand they charged me $118. The front desk said that they were only going to charge for the computer diagnosis and not the visual inspection. But I never requested any computer check because my car didn't have any service lights 'on'. But I just wanted for them to give me the report on my car and get out of there. Because the day before I left my car like at 08:30 and I was told they would be done with visual inspection that same day but I called at 5:30 pm and was told they didn't have time to check it and if I wanted to leave it overnight or pick it up and bring it again in the morning. Not even an apology for not calling me in advanced so I could make plans to get a ride for work the next day. So anyways WATCHOUT again with that front deck don't let them poke your eyes like they did to me. Make sure they tell you straight out how much you're gonna pay. The mechanics did a great job though but I can't say the same about the front desk. Sorry but it is what it is.

Fast service and excellent quality of work! My Mercedes looks brand new and Pete was very helpful…read morethroughout the process! highly recommended!

This place is a SCAM! the Owner Pete Lozano does not deliver what he promises. The insurance paid…read morehim more than $26,000 dlls and he already has the truck for 3 months without repairing it. I have tried to talk to him to give us back the truck to take it to another workshop and he does not agree promising truck will be ready soon. I still waiting for an answer, I'll probably need to take him to court to solve this situation, don't ever going to this place, you will lost your money, time and a lot of headaches very unprofessional!!!

very good with their service, great pricing, serviced alignment. Second time i bring my vehicles…read morehere, they do a good job in what they do, very much recommend.

Took my pickup here for a replacement transmission. The first issue was it took them 2 weeks to…read morestart working on it sitting in the parking lot. Once they finally put the new unit in it was faulty and wouldn't shift from 1st to 2nd gear. After 2 more tries they finally got it to work correctly... Until today. I'm now sitting on the side of the highway at the closest shop I could find. where they informed me the 6 bolts holding the transmission to the transfer case were finger tight. Which the technician said is the fault of the shop that installed it. After calling JR Martinez and politely asking if they would be willing to do anything I got a very short fused woman on the phone. So all this to say, not olny are the mechanics bad, and the parts faulty, but the customer service also sucks! I will not be returning to JR Martinez South!

We were driving from Austin to the Valley on a Sunday and hit something on the road Which punctured…read moreour gas tank. The owner met us in his shop and in a few days they replaced my gas tank. We don't find service like this in the Austin area. They are very fast, honest and extremely reasonable with pricing. I will definitely go again for services.

Run!!!All tune and lube i recommend only for BMW.I highly don't recommend this place for only…read morebmw.All tune and lube will even call me to see if my car is good.

always fast and inexpensive replacement, when compared to other…read more Owner is present, and ready to help. Same day fix in most cases.

I highly recommend this business, they are very professional and the service is amazing!read more

Had a great experience here. Took my vehicle for inspection and had a few issues they helped me fix…read morein order to pass inspection. Great service, friendly staff and very reasonable price. I recommend them!

Don't go here! Our vehicle was there a whole day. No one would answer the phone, and when we…read morefinally went to inquire about the delay the vehicle had not even been looked at.