Super friendly folks on the phone and in person. I called Herb's after getting BS when I called…read moreanother local hat shop (see previous review). I told them what I needed done and they only requested me to come early as they are busy on Saturdays. First one to arrive the next morning. Show them what I needed done and in less than 10 minutes they had completed my hat back to the condition before my cat attacked the previous rattlesnake hat band. They made it better than the last! I pull out my wallet to pay for the service and they say no charge! But, I wasn't having that so I tipped the hatter via cash app. SUPER CUSTOMER SERVICE here Yelp peeps. Thank you for going above and beyond for a first time customer.

First time back in years to have my felt cleaned and re shaped. Waited almost hour to get it shaped…read moreand they still didn't get it right. Also now the hat is larger than it was. When I took it in.

Plain and simple... They do not have big hats…read more I needed a size 8. They don't carry big sizes And, poor customer service to boot.

Great customer service, nice people, wonderful hat selection. Me and my fiancé had a great time…read moregetting our hats branded we made for engagement photos.

Let me start out that I don't ever need a hat! But I do love hats and this is a place to get a hat…read morenot just any hat a real live cowboy hat. I have probably 15 cowboy hats and I just got one more here I'm going to go back and sport for a 30 X felt hat. I felt like I walked in on a legend, and Dave's Crocet was going to walk in at anytime. I love my new hat so much!!!!

I stopped by Paris Hatters recently to look for a Stetson Open Road in Silverbelly. After standing…read morein the store for a few minutes without being acknowledged, I mentioned up front that I likely needed a larger size and asked if they had any in stock. I was told they didn't have any and wouldn't for several months. I then asked if I could be measured to at least get a sense of my size for future reference, but was told they don't measure because "all hats are different." I also asked about the possibility of ordering one, but received the same response that nothing would be available for months. I understand that inventory can be limited, especially for popular styles and larger sizes. That part didn't bother me. What was surprising was the lack of engagement--no sizing, no discussion of fit, and no guidance on ordering or alternatives. Given Paris Hatters' long-standing reputation in San Antonio, I was expecting a more hands-on and informative experience. This felt more like a quick dismissal than a customer interaction. I may try again another time, but this visit didn't reflect the level of service I had heard so much about.

Been to The Cowboy Store twice in the last few years. First time a friends wife bought some boots…read more This time we were visiting the area with the same friends and brought along more car club friends. We had just completed our Twisted Sisters run and instead of heading to the hotel decided to visit Bandera. Place isn't huge but has a nice selection of women's and men's clothes. Cowboy garb like Ariat, Stetson, and Wrangler. Boots from Roper, Justin, and Tony Lama. We shopped for a good 20-30 minutes but came up empty for this trip. Prices were on par with big city chains. No small town markup! Main reason for this review is we were just treated rather poorly just down the street at the local antique mall. The Cowboy Store..these folks are super friendly! I went out to find a buddy and was greeted twice; they are genuine and if I would have found something I wouldn't have hesitated to support this business. Might also help if Texas knew what season it's in for the rest of this year!

To the lady behind the counter: When my family walked in and you asked, "Why is everyone coming in…read morehere?" We went into the store to find kindness, exchange similes, look at hats and boots, and beat the heat. We didn't enjoy our time at the store. My sister felt so uncomfortable with your comment and preferred to stay outside. I hope you were having an off-day and are not always unpleasant to customers who walk into your store. People go into businesses hoping to find something worth their while. By the way, we speak and understand English and our hearing is pristine.

I had an amazing experience with Penner's when I needed a suit for my upcoming wedding…read more When you first walk into Penner's you immediately get the impression of a store that knows exactly what it is doing, and trying to be. There is history all over the walls, and you can see this is a beloved family run institution. That immediately made me feel good. Everyone in the store is also extremely friendly and helpful, the service is top notch. I had signed up for an appointment for a fitting, and I had a very specific suit color in mind (dark hunter green). I knew this wasn't the most common color for a suit, and I was a little nervous because I've never been through the tailoring experience before. Matt came over and walked me through everything, he helped me pick out not only the suit that is perfect for what I was looking for but he also helped me find a shirt, tie, belt and shoes. He was with me every step of the way. My suit had to be ordered and altered since it's not a common off the rack color, the team at Penner's kept in touch with me the whole time. I never had any doubt that I was in good hands, and any questions I had were answered fully. The price for everything was also extremely fair in my opinion. I fully endorse Penner's if you're looking for suits, clothes, shoes or anything else wearable. There's a big selection, and it's not just suits they also have just about anything for men's wear. A great selection, and a family owned business. I feel very fortunate to have Penner's in town and I will be back!

Popped in here to look around... and the service and expertise was so dang good I ended up buying a…read moresuit! Looks great with the expert alterations included. Nice place and well stocked- unlike discount stores today. Won't be the absolute cheapest, but fair price for a great suit that hangs right and looks amazing! I am not yet one to wear a lot of Guayaberas, but this place has some top notch ones. Quality!

Helped reshape my hat TWICE, free of charge, and with a super wholesome and personal attention to…read moredetail I'm not sure I'd find anywhere else. This business deserves your attention and time, check them out!

From the owner: Wandering Cowboys is a western wear retailer based out of San Antonio, Texas. Our Stores offer a…read morefull line of Western-themed clothing and accessories, with brands such as Ariat, Corral, Justin Boots, Tony Lama and Stetson.

I want say I have bought a number of pairs of boots and jeans for my family at Billy's. The…read moreservice and professionalism is fantastic and better than any retail store I've ever been in. Today I was buying another pair of Jeans and boot socks. There was a customer who wanted to return a pair of boots, but they didn't meet the refund requirements and the gas a store credit. He said it was fine, but kept berating the two young ladies. Threatening the young ladies with terrible reviews until he tried to bring me into it and I provided my opinion at which point he stopped. I'm here to say the young ladies handled everything very professionally and are great assets to the Billy's team.

As a veteran, I find it disappointing that Billie's Western Wear promotes patriotic messaging…read morearound Memorial Day and Veterans Day, yet does not offer any form of military discount or veteran appreciation program. While businesses are certainly not obligated to provide discounts, it feels inconsistent to heavily market support for the military during these holidays while offering little tangible recognition to those who have served. Memorial Day is a time to honor the men and women who made the ultimate sacrifice, and Veterans Day is dedicated to recognizing those who served. When companies use these occasions primarily for marketing purposes, it can come across as more of a branding strategy than genuine support for the military community. I respect every business's right to make its own policies, but I would encourage Billie's Western Wear to consider ways to meaningfully support veterans and active-duty service members if they choose to publicly align themselves with patriotic and military-themed promotions.

Really nice great selection. Customer service is excellent. They really helped me out. They treated…read moreme like I was the most important in the world.

First time I've ever worn a cowboy hat that fit right. Never knew what I was missing. Thanks Mike…read more Great store and tremendous customer service.

We stopped here in search of a cowboy hat, found a great one. We were greeted by friendly and…read morehelpful staff. Gil's has an ample supply of items for many of your western wear needs. I'll definitely return when I'm back in the area.

Younger lady at the register was super nice and helpful , but I'm assuming the older lady had to be…read morethe owner she was very rude and had attitude after every word she said and when she checked me out she was just huffing and puffing the whole time will definitely be the last time I ever go there.