Such a sweet simple experience to start my dress hunt off and ease my nerves. The basic appointment…read morewas straightforward and the customer service was excellent! Left with a huge smile and very excited for my Luxury Bridal Experience with my sisters and mommas next month!

ZERO STARS if I could.. I rarely leave reviews, but I feel…read morecompelled to share what happened during my visit to Downtown Bridal in hopes that it prevents another bride from experiencing what I went through. From the moment I arrived, I felt dismissed and disrespected.. particularly by my consultant, Andrea. Despite completing a lengthy online style quiz before my appointment and spending 45 minutes going over what I was looking for, none of the dresses selected for me reflected my requests. I was told they didn't carry anything like that.. only to later find that exact style on the rack myself. Throughout my appointment, it was implied more than once that I was "too big" for certain dresses. I was told multiple times a dress was "too small for me to try on" rather than them offering to clip or pin it to help me visualize. The entire appointment felt rushed and limited--I was only shown five dresses in an hour and a half. When I found the perfect dress myself.. the one I had been describing from the start, Andrea tossed it into the fitting room, left it zipped in the bag, and walked away without any help. In the middle of our emotional moment, me crying because I had finally found the dress... Andrea walked by holding a trash bag and sarcastically said, "Oh, so I guess you've found the one?" Her attitude immediately changed when I confirmed I wanted to buy it, which felt incredibly disingenuous. The aftermath was no better. When I spoke to the owner, Maria, to express how hurt and embarrassed I felt, I was met with disbelief. She offered a meager 5% discount (around $50) as if that would make up for being body-shamed and humiliated on what should have been one of the happiest experiences of my life. She later offered 10% if I agreed to use their alteration services (why would I want to give more money to a business that treated me this way?). Eventually, she rescinded all offers, claiming no wrongdoing after reviewing silent security footage ignoring the verbal comments witnessed not only by me, but by my mom and two members of my bridal party. To make matters worse, I found out my dress hadn't even been ordered despite being paid for in full. Maria tried to justify this by saying I hadn't confirmed I wanted to purchase it...again, despite having paid in full with my mom's credit card. She then said the dress was supposed to be ordered with a tariff, but she will let it go because her staffing did not do their job and that I should feel lucky and that she was meeting me in the middle with the 5% and that she had to eat the tariff pricing ...only for it to magically arrive two days later from their local warehouse that Andrea and her other consultant that was following Andrea around, stated to me when I picked up the dress that it was in the local warehouse that downtown bridal gets their dresses.. why would I had to have paid for tariff pricing? It's hard not to feel taken advantage of. This experience was not only disappointing--it was deeply hurtful. To be made to feel ashamed of your body, to be spoken down to, dismissed, and then gaslit by both a consultant and the owner is completely unacceptable. No one, especially a bride, should ever feel the way I felt that day. I'm sharing this so that others, especially women who may already feel insecure about their bodies, know what they're walking into. Downtown Bridal completely failed me. I will never recommend them to anyone. Brides deserve to feel beautiful, heard, and respected none of which happened here.