I'm afraid I am not keen on leaving negative reviews, but I must this time around. Prior to the…read morecleaner arriving, I purchased 24 cleaning towels, 12 sponges and all the other items one would expect. My cleaner only used 3 towels to clean the entire house and 0 sponges! All my baseboards, toilets (2), windows, mirrors, etc were cleaned with three towels. I'm so disgusted and horrified. It seems like common sense to refresh the towels per task... like not clean the bathroom and then wipe the handrail. Last of all, she didn't bother to move the pillows on the chair in our reception room which had been turned into a pillow fort... moving 3 pillows into their proper place would have made the room look much better. In fact, the cleaner didn't tidy up!

Never complained or left a review about anything in my life but this was the worst 'clean' I've…read moreever had! Absolute scammers, cowboys & website is completely misleading. Was told I would have a 4 hour clean but when they arrived it was two cleaners who would be cleaning for two hours, prices were changed every 5 minutes. Failing to see what they had done in that time as the property isn't that big at all. They tried to come back at me via email after I complained saying it would need a TEN hour clean. Extremely laughable as they'd never even seen my property and it isn't flithy at all. I have family members who own their own DC businesses and thought this was laughable too. Unfortunately we had to go with this company as requested. They falsely advertise their services and leave out important information. Bathroom lamps & extractor both covered in dirt & dust. All door frames & skirtings covered in dust, fingerprints in places, oven could have been better cleaned, left marks on hob. Extractor in kitchen not cleaned or replaced. When I called to complain I was screamed at by a man who was obviously extremely rude and tried to talk down at me like I'm an idiot, not to mention I am 9 months pregnant and do not need the stress. When we tried to talk to the cleaners they either pretended they couldn't speak English properly (or generally couldn't, who knows...) The only thing that seems to be good was the carpet clean, which was actually another two cleaners who were fine. When we spoke to him he said this sort of thing happens all the time... Spent hundreds of pounds on this, will have to pay out again to have another clean. Had my complaints ignored and have now reported them to trading standards.

I used clean-my-home Shepperton (Selclene) for a thorough deep cleaning of a property I was moving…read moreinto. They did a very poor cleaning job. Charged me for materials, then would not give me receipts and will not answer my emails. Do not use them under any circumstances!

Terrible service, could not find a cleaner in my area, took the money for entire three months…read moreregardless and not refunded. Do not use!!! There are much better companies out there.