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I was craving bubble tea at work today and decided to make the drive out, only to be disappointed. I usually get decent service at this location, but upon my visit today, the only person running the shop had 0 customer service. My friend and I approached with a hi, but nothing in return. We placed our orders, except I made a modification to my passionfruit green tea to have rainbow jelly instead of pineapple jelly. No response from the person taking my order. When I got my drink, I had some different looking jelly. I couldn't figure out if it was honey jelly, or whatever else because the person working there said not even a word to us!!! While I couldve asked for my drink to be re-made, I thought...what's the point?
The Alley is, in my opinion, one of the best bubble tea (bbtea) chains in Toronto. If you've never tried, highly suggest you do as it should be the benchmark for really good bbtea. On this order we got the alley trio milk tea. The black tea is flavorful and the toppings are perfect. The pineapple jelly adds sweetness and fruit ness with some firm texture. Rainbow jelly gives the drink some nice colour and topping. Tapioca had a good chew and decent flavor without overpowering the tea. Really well balanced and delicious. Snow velvet peach hojicha - this one was also really good though I felt it was a bit too sweet so I may need to drop the sugar even lower from less sugar. Never the less, has a nice peach sweetness against the hojicha flavor. Wasn't bitter at all which was awesome. Price: The price point at the Alley is easily 50 cents to 1$ more than most other chains but in exchange, you're getting really great bbtea that I think is higher quality. I should mention, I've been to several Alleys and have found them all to be pretty consistent in quality and flavor.
Environment: if they have one in my hometown, it really has the vibe to it. Anyways, very fancy and lots of Insta-worthy places for photos. Staff: they weren't busy but they were okay. I mean, in a nice way of saying it, they looked tired. Drink: last time I went, which was a year ago, I ordered 50% sweet but it was super sweet. This time, I ordered their Alley Trio Milk Tea with 30% sweet. 1st: I thought it was 3 kinds of tea leaves together but realized it was 3 kinds of toppings. 2nd: I don't like toppings but the flavorless jelly and tapioca were good...the fruity one, got all the attention and was out of place. 3rd: the milk tea was perfect. The sweetness was perfect. It was very smooth. I personally thought $6 something for the drink was expensive (I mean...I usually see them in the $4-5 range. But I realized the regular size is a lot. I wish they had small because I shared it and my dad and I poured it into 2 cups and each had a perfect amount of milk tea. So, regular = 2 people I would come back and get milk tea with 30% sweet and no toppings next time. I didn't know it came with toppings...either I missed that on the menu or it wasn't mentioned underneath the name of each drink.
I'm a huge fan of bubble tea, especially the mango ones, so was a little disappointed that they had no mango drinks at all. Instead I opted for the kiwi slush. It tasted pretty good and came with tapioca, but the main thing that threw me off was that the kiwi seeds were in the drink..... Kind of a game changer.. It was weird to take a sip of the kiwi slush and tapioca and have random seeds that you had to chew through. Side note though, staff are amazing!! My wallet fell out of my pocket and I realized an hour later. Called them to see if I left it there and they had it waiting for me behind the counter! Saved me from a whole lot of calls to cancel all my cards so thanks for that!!! You guys are amazing!!
Location/Service Along Warden Ave, a little north of the T&T plaza. Plenty of parking available and there's underground as well. Interior is consistent across their other locations, love their choice of lightning and the use of fake trees. Really nice vibe and romantic. There's also more seats compared to other locations, perfect for chatting and catchups. Staff were nice, but orders sometime takes a while Drinks Went here recently for their summer series. Had the chance to try both the grapefruit and pineapple series. Both fruit had actual fruits pieces which were slightly caramelized. It's infused with I believe oolong tea, with an actual tea bag provided as well. Adding a little bit of slush and ice made the drink extra refreshing, perfect for the summer season Overall I am quite impressed with The Alley, their drinks are consistent across differ locations and it has a very nice presentation. Play around with the sweetness level and you are hooked!
I love this little nook! It's definitely a cute place for small groups but also def a cute date place :) I love the interior design because it's spacious and just cute. I love the tree in the middle! I sat there today with someone and it was a nice atmosphere. Thanks for the WiFi password on the board too! But yea this tree in the middle was adorable and romantic without being cheesy. The couch area looks comfy too but wow is that ever a popular place! I had the brown sugar ginger roasted milk tea and it was beautiful. Spicy but just a little kick. I'd have preferred half sweet but I think I need that sugar to mask the ginger spice. Overall, I'd love to come back again. I love the mood here. I'd like there to be a tree coat hook so we can hang our stuff there! It'd be cute to put it by the bar area where the trash can is. :)
I was in the Markham area looking for bubble tea fix with my friend. We were debating whether to go to Chatime or the Alley, but since I had Chatime near me, we decided to go to the Alley. I'm an Amex cardholder and there's currently a Shop Small promotion running from late June until September where a cardholder gets $5 back in statement credit when they spend a minimum of $10 at participating businesses. The Alley on Warden and Gibson is one of the businesses as per the Amex website. However when I wanted to make a payment with Amex, I was declined and told they do not accept Amex with a sticker on their POS terminal saying "No Amex". That was disappointing, but we went ahead with our orders anyways. I usually go for the Royal No.9 milk tea. Those who know me knows it's my go to drink and I highly recommended that. However, we saw a new drink on the menu, the Snow Velvet Watermelon Lulu, it's a seasonal watermelon cheese foam drink that comes in a cute reusable cup so we decided to try something new. It was a nice and refreshing drink that surprisingly went really well together with the cheese foam. Aside from the Amex situation, this experience and drinks at this location is great. It's tucked away in the corner and the traffic in the evening was definitely much lower. They have their seats and tables tucked away so we felt safe staying inside waiting for our drinks where other people come in to make their orders.
I've never been to the other locations so this location is my first The Alley experience. We ordered Deerioca and royal no9 (no sugar). To be honest when they told us we can't choose the sugar level for the Deerioca I got really worried (I dislike super sweet drinks), but turns out it wasn't overly sweet at all!! I was pleasantly surprised and felt slightly less guilty drinking it. I also was given a sample of the earl grey milk tea when I was there, definitely something I will get on my next trip. I love the decor here, it's very different than other bubble tea shops. The staff was also very nice and patient with me when I wasn't sure what to order the first time. The only thing I didn't love was how difficult it was to find parking in that tiny parking lot.
Honestly, this is the best place for bubble tea in my opinion! They followed through with what I wanted and I can't complain! Also can I just say that their decor is so asthmatic like and rustic, they have different deer everywhere it's so cute!! If anyone likes bubble tea, go to The Alley Warden!
I was looking forward to try their garden milk tea. But I didn't get my "plant" in mine. I was so disappointed I only got the "dirt". :( I asked the girl where is my "plant" and she said she didn't know, it never come with one. (Seriously? Please don't lie to me, your display said so. I rather you told me you run out of the leaves) Morning dawn consisted of mango and dawn blue flower (a kind of rose) with ice in a 500ml cap bottle. Passion fruit green tea came with tapioca and pineapple jelly. Would be better if the passion fruit seeds were strained. The girl who took my order was very helpful. Patiently explained and gave us suggestions. Would give 4 stars if I got my "plant" in my milk tea.
I want to give an awesome review for The Alley since the other location (on Midland and Finch) I went to was just AMAZING; however, I was somewhat disappointed with my visit in this location. So overall, 2.5 stars but I'm rounding up because I'm hoping my experience was just a one time thing. I came here for a weekday afternoon meeting with a friend. At first, I thought having a meeting at a bubble tea shop may be difficult as it is usually crowded and super busy. But on a mid-day, this place is pretty chills with plenty of seating options. I was the only customer in the shop as I got here before my friend did so I ordered a brown sugar ginger milk black tea with tapioca. I was a bit bummed that you couldn't adjust the sugar level for this drink but I'm not going to complain and just ordered it as is. Even though I was the only customer, it took me about 5 minutes to get my drink. The worker making it seemed confused as to how to make the drink. Maybe she needed more training?! Anyways, I was handed my drink and I had to ask for a sleeve, you know, the super cute deer antler sleeve. It took two workers to figure out how to assemble the sleeve. Overall, I was somewhat disappointed by the service I received, the length it took for me to get my drink, and just when you think things couldn't get any worse, it did... My friend finally made it and he ordered a hot drink as well. We waited about 15 minutes for his drink but when we heard the worker calling others who ordered drinks after him, we became confused with their system. My friend went up to ask the worker about his drink and as it turns out, they completely forgot about it. We waited another 4 minutes for them to hand my friend a hot drink WITHOUT a sleeve. So service-wise it was meeeeh... On the bright side, I did enjoy my drink. I loved the tapioca texture, it was just a perfect balance of chewy and soft. I also loved that the tapioca was properly flavoured and not tasteless. The sweetness of my drink was a tad on being too sweet but since my drink had ginger in it, the overall sweetness sort of balanced out. I kind of wished my hot drink was a bit more hot but I guess since I'm poking a plastic straw in it, if it were too hot, the straw may melt?! Also, I love the décor in this location, super quaint and hipster-like. Since I came on a mid-day and there weren't many people around, I would say this place would be a nice spot if you wanted to spend a couple hours studying--it does offer free WiFi! All in all, would I return to The Alley? Most definitely! But not likely to this location if this is the kind of service that I will be getting from here.
Prices are a bit on the higher side for their deerioca series considering the size, but I'd say it's worth it. The deerioca fever is pretty simple - cold milk over warm, syrupy tapioca. The tapioca itself has a very soft chew, and a strong brown sugar taste which goes well with the fresh milk. The deerioca puff is essentially the same thing, but with an added layer of custard which takes the drink from lighter and refreshing to rich and creamy. Honestly, the combination was a bit too sweet for my liking. I also tried the classic milk tea with tapioca. After trying the deerioca first though, the classic was a let down. The milk tea wasn't memorable, and even though the texture of the tapioca pearls was similar, I missed the brown sugar flavour.
Cool BBT café with a cozy vibe. I can certainly see people come over and chill out with coffees and drinks from their decent sized menu. Easy to find a parking spot. Free wifi. I would totally come back when I visit the neighborhood again! read more
22 days ago
Came here on Nov 9 to take advantage of Royal No. 9 day (50% off all royal no 9 orders). The tea was great as usual but I believe they ran out of tapioca and didn't bother to let customers know. I was given a significantly smaller amount of tapioca in my drink compared to my other friend (he ordered earlier than me by a couple mins). If the staff are running out of toppings, they need to tell customers and instead of shortchanging them, offer alternatives. Don't be cheating them on product as it just comes across as sneaky. I didn't bother speaking up and causing a scene but as my group was leaving, we heard a girl (who ordered right after us) complaining about receiving too little topping LOL. read more
1 year ago
I was craving bubble tea at work today and decided to make the drive out, only to be disappointed. I usually get decent service at this location, but upon my visit today, the only person running the shop had 0 customer service. My friend and I approached with a hi, but nothing in return. We placed our orders, except I made a modification to my passionfruit green tea to have rainbow jelly instead of pineapple jelly. No response from the person taking my order. When I got my drink, I had some different looking jelly. I couldn't figure out if it was honey jelly, or whatever else because the person working there said not even a word to us!!! While I couldve asked for my drink to be re-made, I thought...what's the point? read more
The Alley is, in my opinion, one of the best bubble tea (bbtea) chains in Toronto. If you've never tried, highly suggest you do as it should be the benchmark for really good bbtea. On this order we got the alley trio milk tea. The black tea is flavorful and the toppings are perfect. The pineapple jelly adds sweetness and fruit ness with some firm texture. Rainbow jelly gives the drink some nice colour and topping. Tapioca had a good chew and decent flavor without overpowering the tea. Really well balanced and delicious. Snow velvet peach hojicha - this one was also really good though I felt it was a bit too sweet so I may need to drop the sugar even lower from less sugar. Never the less, has a nice peach sweetness against the hojicha flavor. Wasn't bitter at all which was awesome. Price: The price point at the Alley is easily 50 cents to 1$ more than most other chains but in exchange, you're getting really great bbtea that I think is higher quality. I should mention, I've been to several Alleys and have found them all to be pretty consistent in quality and flavor. read more
Environment: if they have one in my hometown, it really has the vibe to it. Anyways, very fancy and lots of Insta-worthy places for photos. Staff: they weren't busy but they were okay. I mean, in a nice way of saying it, they looked tired. Drink: last time I went, which was a year ago, I ordered 50% sweet but it was super sweet. This time, I ordered their Alley Trio Milk Tea with 30% sweet. 1st: I thought it was 3 kinds of tea leaves together but realized it was 3 kinds of toppings. 2nd: I don't like toppings but the flavorless jelly and tapioca were good...the fruity one, got all the attention and was out of place. 3rd: the milk tea was perfect. The sweetness was perfect. It was very smooth. I personally thought $6 something for the drink was expensive (I mean...I usually see them in the $4-5 range. But I realized the regular size is a lot. I wish they had small because I shared it and my dad and I poured it into 2 cups and each had a perfect amount of milk tea. So, regular = 2 people I would come back and get milk tea with 30% sweet and no toppings next time. I didn't know it came with toppings...either I missed that on the menu or it wasn't mentioned underneath the name of each drink. read more
8 years ago
I'm a huge fan of bubble tea, especially the mango ones, so was a little disappointed that they had no mango drinks at all. Instead I opted for the kiwi slush. It tasted pretty good and came with tapioca, but the main thing that threw me off was that the kiwi seeds were in the drink..... Kind of a game changer.. It was weird to take a sip of the kiwi slush and tapioca and have random seeds that you had to chew through. Side note though, staff are amazing!! My wallet fell out of my pocket and I realized an hour later. Called them to see if I left it there and they had it waiting for me behind the counter! Saved me from a whole lot of calls to cancel all my cards so thanks for that!!! You guys are amazing!! read more
2 years ago
Location/Service Along Warden Ave, a little north of the T&T plaza. Plenty of parking available and there's underground as well. Interior is consistent across their other locations, love their choice of lightning and the use of fake trees. Really nice vibe and romantic. There's also more seats compared to other locations, perfect for chatting and catchups. Staff were nice, but orders sometime takes a while Drinks Went here recently for their summer series. Had the chance to try both the grapefruit and pineapple series. Both fruit had actual fruits pieces which were slightly caramelized. It's infused with I believe oolong tea, with an actual tea bag provided as well. Adding a little bit of slush and ice made the drink extra refreshing, perfect for the summer season Overall I am quite impressed with The Alley, their drinks are consistent across differ locations and it has a very nice presentation. Play around with the sweetness level and you are hooked! read more
8 years ago
I love this little nook! It's definitely a cute place for small groups but also def a cute date place :) I love the interior design because it's spacious and just cute. I love the tree in the middle! I sat there today with someone and it was a nice atmosphere. Thanks for the WiFi password on the board too! But yea this tree in the middle was adorable and romantic without being cheesy. The couch area looks comfy too but wow is that ever a popular place! I had the brown sugar ginger roasted milk tea and it was beautiful. Spicy but just a little kick. I'd have preferred half sweet but I think I need that sugar to mask the ginger spice. Overall, I'd love to come back again. I love the mood here. I'd like there to be a tree coat hook so we can hang our stuff there! It'd be cute to put it by the bar area where the trash can is. :) read more
I was in the Markham area looking for bubble tea fix with my friend. We were debating whether to go to Chatime or the Alley, but since I had Chatime near me, we decided to go to the Alley. I'm an Amex cardholder and there's currently a Shop Small promotion running from late June until September where a cardholder gets $5 back in statement credit when they spend a minimum of $10 at participating businesses. The Alley on Warden and Gibson is one of the businesses as per the Amex website. However when I wanted to make a payment with Amex, I was declined and told they do not accept Amex with a sticker on their POS terminal saying "No Amex". That was disappointing, but we went ahead with our orders anyways. I usually go for the Royal No.9 milk tea. Those who know me knows it's my go to drink and I highly recommended that. However, we saw a new drink on the menu, the Snow Velvet Watermelon Lulu, it's a seasonal watermelon cheese foam drink that comes in a cute reusable cup so we decided to try something new. It was a nice and refreshing drink that surprisingly went really well together with the cheese foam. Aside from the Amex situation, this experience and drinks at this location is great. It's tucked away in the corner and the traffic in the evening was definitely much lower. They have their seats and tables tucked away so we felt safe staying inside waiting for our drinks where other people come in to make their orders. read more
I've never been to the other locations so this location is my first The Alley experience. We ordered Deerioca and royal no9 (no sugar). To be honest when they told us we can't choose the sugar level for the Deerioca I got really worried (I dislike super sweet drinks), but turns out it wasn't overly sweet at all!! I was pleasantly surprised and felt slightly less guilty drinking it. I also was given a sample of the earl grey milk tea when I was there, definitely something I will get on my next trip. I love the decor here, it's very different than other bubble tea shops. The staff was also very nice and patient with me when I wasn't sure what to order the first time. The only thing I didn't love was how difficult it was to find parking in that tiny parking lot. read more
7 years ago
Honestly, this is the best place for bubble tea in my opinion! They followed through with what I wanted and I can't complain! Also can I just say that their decor is so asthmatic like and rustic, they have different deer everywhere it's so cute!! If anyone likes bubble tea, go to The Alley Warden! read more
8 years ago
I was looking forward to try their garden milk tea. But I didn't get my "plant" in mine. I was so disappointed I only got the "dirt". :( I asked the girl where is my "plant" and she said she didn't know, it never come with one. (Seriously? Please don't lie to me, your display said so. I rather you told me you run out of the leaves) Morning dawn consisted of mango and dawn blue flower (a kind of rose) with ice in a 500ml cap bottle. Passion fruit green tea came with tapioca and pineapple jelly. Would be better if the passion fruit seeds were strained. The girl who took my order was very helpful. Patiently explained and gave us suggestions. Would give 4 stars if I got my "plant" in my milk tea. read more
I want to give an awesome review for The Alley since the other location (on Midland and Finch) I went to was just AMAZING; however, I was somewhat disappointed with my visit in this location. So overall, 2.5 stars but I'm rounding up because I'm hoping my experience was just a one time thing. I came here for a weekday afternoon meeting with a friend. At first, I thought having a meeting at a bubble tea shop may be difficult as it is usually crowded and super busy. But on a mid-day, this place is pretty chills with plenty of seating options. I was the only customer in the shop as I got here before my friend did so I ordered a brown sugar ginger milk black tea with tapioca. I was a bit bummed that you couldn't adjust the sugar level for this drink but I'm not going to complain and just ordered it as is. Even though I was the only customer, it took me about 5 minutes to get my drink. The worker making it seemed confused as to how to make the drink. Maybe she needed more training?! Anyways, I was handed my drink and I had to ask for a sleeve, you know, the super cute deer antler sleeve. It took two workers to figure out how to assemble the sleeve. Overall, I was somewhat disappointed by the service I received, the length it took for me to get my drink, and just when you think things couldn't get any worse, it did... My friend finally made it and he ordered a hot drink as well. We waited about 15 minutes for his drink but when we heard the worker calling others who ordered drinks after him, we became confused with their system. My friend went up to ask the worker about his drink and as it turns out, they completely forgot about it. We waited another 4 minutes for them to hand my friend a hot drink WITHOUT a sleeve. So service-wise it was meeeeh... On the bright side, I did enjoy my drink. I loved the tapioca texture, it was just a perfect balance of chewy and soft. I also loved that the tapioca was properly flavoured and not tasteless. The sweetness of my drink was a tad on being too sweet but since my drink had ginger in it, the overall sweetness sort of balanced out. I kind of wished my hot drink was a bit more hot but I guess since I'm poking a plastic straw in it, if it were too hot, the straw may melt?! Also, I love the décor in this location, super quaint and hipster-like. Since I came on a mid-day and there weren't many people around, I would say this place would be a nice spot if you wanted to spend a couple hours studying--it does offer free WiFi! All in all, would I return to The Alley? Most definitely! But not likely to this location if this is the kind of service that I will be getting from here. read more
Prices are a bit on the higher side for their deerioca series considering the size, but I'd say it's worth it. The deerioca fever is pretty simple - cold milk over warm, syrupy tapioca. The tapioca itself has a very soft chew, and a strong brown sugar taste which goes well with the fresh milk. The deerioca puff is essentially the same thing, but with an added layer of custard which takes the drink from lighter and refreshing to rich and creamy. Honestly, the combination was a bit too sweet for my liking. I also tried the classic milk tea with tapioca. After trying the deerioca first though, the classic was a let down. The milk tea wasn't memorable, and even though the texture of the tapioca pearls was similar, I missed the brown sugar flavour. read more
8 years ago
Like all of "the alley" places, the decor is absolutely stunning. I like the soft vibes they give off with the seating surrounding a tree. I ordered the guava lime drink with tapioca (decided to try something new- and I'm sure glad I did). The server kindly explained to me that there was no adjustable sugar levels for this one specific drink. However, he did not tell me that it was only available in the large size. I ordered a regular but was confused when a large arrived. I was fine with it as they showed me only a large option was available on the menu but I wish I would've been told up front as I clearly initially said "regular". I came at night so there was no line and my drink was made very promptly. I'd say this location is definitely less busy than the others, and would still recommend coming! read more
8 years ago
I'm honestly obsessed with this bubble tea place. After scrolling through my Facebook feed, I saw a video for The Alley. I looked it up and turns out there is one 5 mins from my work! After the first time I went I was hooked. There are so many bubble tea places in the area, but this one is the best! At first the menu was slightly confusing due to the non-descriptive names, but I learned to just look at the pictures on the wall and ask what those were. My favourites are the matcha latte with milk pudding, and the deerioca fever. The number 9 milk tea is delicious too. I had never tried these drinks/toppings before, but I love this place because I know if I branch out and try new things I'll always love them. You can tell how high quality the drinks are! I never eat in, but the decor is pretty nice in here. It would be a great place to meet up with friends! Definitely give this place a try! read more
8 years ago
Called in advance to make a takeout order for 3 drinks. Great service & delicious drinks! Ordered royal 9 for all three and quality was good! First time at this location! When i arrived the drinks were ready and they were so kind to open the door for me and wish me a happy chinese new yr! They said the door was heavy and i had 3 drinks in my hand. Cute decor w good seating area! Recommend (: read more
Business owner information
Eric D.
Hi Michelle,…
The Alley comes off as an upscale model of a BBT shop. And it's prices reflect that. That being said, the drinks aren't bad, but I wouldn't say they merit the monetary inflation either. I had the "apple of my eye" drink which is basically apple green tea with tapioca which tasted like it had been fermented in a type of vinegar, which surprisingly wasn't off putting but rather added to the flavour of the apple tea. My friend had the "Aurora series" morning dawn and said it was slightly disappointing. Tasted like any other fruity bubble tea. Though the interior is very earthy and warm toned, there are minimal places to sit and work, and the wifi is pretty bad so not the ideal place to get work done. There are plenty of other BBT shops that would fit the bill, allow for comfort and ideal work atmosphere, without the price increase on the drinks. The Alley will be your pick if you want to try something different, and take it to go. Can't say I've tried other locations though but I'm not sure what more to expect from the rest other than The Alley seems to be the most insta worthy BBT shop if that's your fancy. read more
The Alley is my favourite bubble tea chain as I think their drinks are more unique and their teas are more intense than the other chains. That being said, the Hwy 7 location is tiny and super packed and stuffy. This new location is my favourite! It is spacious and the decor is nice and warm. The service is also good as the staff seem more friendly, but that could also be because they aren't as busy as the other locations yet. My favourites are the White Peach Oolong and Sweet Dew Oolong, as I appreciate pure teas. A lot of milk tea drinks at the bubble tea chains are made with milk powder so I tend to avoid them just in case. There is an Aurora series that comes in a plastic bottle and it's a multi-coloured icy fruity drink that looks pretty. I also enjoy their seasonal drinks in the summer - I remember a grapefruit brulee one that was quite refreshing. Check this place out :) read more
9 years ago
Disclaimer we got our drinks for free because we were one of the first 100 customers. The Alley Trio Fresh Milk Tea is what I ordered with less sugar and less ice The staff was knowledgable and was telling me what to expect like what kind of jelly is in there. Namely tapioca, pineapple jelly and something I forgot because I was kinda sleepy and I wanted to get something to perk me up. My wife got a winter melon tea straight. It wasn't bad either. She did notice one thing thought and that there were no snacks on the menu so it is a straight tea shop. read more
8 years ago
Found this new location in Markham after dim sum in the same plaza. Good size space with large comfy couch. There was an influx of people when we ordered so we ended up waiting a long time for our drinks. They need to put explanations of their tea and flavours on the menu. This slows down the ordering process. Tried the sweet dew oolong tea with milk pudding. Very nice flavor brewed iced tea. My first time trying the milk pudding and it was really nice. Kind of like tofu topping but it's made with milk. Also had the kiwi slush for the first time. Really liked this as well. There is real kiwi fruit incorporated in the drink. My friend had the Assam milk tea with regular pudding topping. Nice place for get together a and ample parking in plaza and underground. Overall great addition to established bubble tea chain. read more
8 years ago
This place is always busy, long line ups but they are fast. Good refreshing drinks especially when it's very hot. I don't remember the last one I bought but it was sooooo sweet. read more
Ordered 2 trio milk teas with a gift card! Price is pretty average to other competing bubble tea locations. Tapiocas taste fresh, milk tea was good, and ambience is very cute and spacious. The leather couch, dimmer lighting creates a nice ambience for casual outings and dates. The workers appeared tired and ready to leave as it was 11pm. Customer service was average. I prefer the Unionville location and staff more. read more
7 years ago
I came here multiple times and it is enough to explain my experience at this The Alley location. Service: People at the counter or whoever takes my order are always so quiet, it's hard to hear what they're trying to ask or how much the total is. Drink: I usually go for the Royal no. 9 milk tea as I fell in love with it the first time I tried it, and now I only go for this flavour of milk tea. At this location, the drink is always so watered down and not enough of the tea flavour. Since it is so diluted, it makes me sick of it right after. Tapioca: The tapioca here is done quite poorly considering it was handmade. Of course tapioca made from scratch is a tiny bit healthier and contains fewer calories. But, it is not even sweet, it just tastes like starch. Maybe each time I come here it's an old batch? Atmosphere: Definitely the same concept and feel of every other of their franchise. It is cozy and lovely for pictures. read more
This is the second Alley location I have been to and I am loving this one! This location is spacious and inviting and makes you want to hang around and chill. I am not particular fond of the parking in the plaza because you will likely have to park underground but nothing's perfect right?! Now back to the BBT place, there were no surprises in what they offer as it is the same as the other location. There was also a sample flavour available for you to try and at the time it was the Jasmine milk tea. The service was great as I was asked promptly for my order and to also try the tea sample. They also noted that the sample would be regular sugar which I thought was great detail in their service. I opted for the Royal No.9 milk tea which was what I was craving for. I also added in purple rice as the topping since their special tapioca would take another 45mins to an hour. I have to say their usual #1 seller did not show its full potential as the tea flavour was a bit weak and the purple rice was not cooked through (Very tough and too chewy). I still enjoyed the drink with its hint of blueberry flavour. The service was welcoming and quick which made this experience worthwhile. Although I did not end up ordering the "sample of the day", the Jasmine milk tea was perfect. Flavour was on point, strong, fragrant and creamy. Next time that will be the one for the order! Only if The Alley was in the West end~ read more
7 years ago
They have pretty good bubble tea! And cute hot drink cups! You can customize your drink to a hot drink if you don't feel like a cold one. Only thing is it's hard to eat the tapioca in the hot drink cup since you probably shouldn't use a plastic straw... read more
8 years ago
First time trying the deerioca ! And I was addicted !!!! So yummmm !!! The brown sugar on the bottom is warm and the fresh milk is cold and the two mixing together was such a unique flavor. read more
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8 years ago
The Alley Warden - tea - Updated July 2026
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