We booked The Allotment for our New Year's Eve meal, despite not having visited for 6.5 years due to a previous awful experience. Foolishly, we gave it one final chance. It completely ruined our New Year's Eve.
We were seated and then ignored for 90 minutes while food was served to every other table in the restaurant. No explanation. No update. Nothing. Only after repeatedly chasing staff were we finally told at 10.25pm on New Year's Eve -- when it was far too late to go anywhere else -- that there would be no food for us at all.
The excuse was vague "communication issues" with the kitchen, followed by the chef refusing to cook because it was supposedly past cut-off time, despite food still actively coming out. There was no real apology, no accountability, and no manager in sight.
Because we were told so late, everywhere else was closed, leaving us hungry on one of the most important nights of the year. Sitting customers for an hour and a half on New Year's Eve and then casually telling them they won't be fed is not a mistake -- it's gross incompetence.
With service this bad, it's astonishing this place is still operating. Businesses like this give the hospitality industry a bad name, and frankly, I won't be surprised -- or disappointed -- when it eventually fails. It certainly doesn't deserve customers, trust, or second chances.
Avoid at all costs, especially for special occasions.
I honestly hope this restaurant goes bust this year. They don't deserve to be around any longer... read more