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    The Athletic Company

    5.0 (1 review)

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    10 years ago

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    Orangetheory Fitness

    Orangetheory Fitness

    4.6
    (40 reviews)
    7.2 mi

    I had an extremely frustrating experience trying to cancel my membership. I submitted my…read morecancellation form using the email address provided by one of the studio's employees. Later, I was told they never received it because it had been sent to the wrong email address. That mistake was caused by their staff, not me. Despite explaining the situation multiple times and being charged three separate times after I stopped attending classes, the manager refused to refund more than one payment. Their response was simply, "No cancellation form = no refund," even after I explained that I had submitted the form and had been given incorrect information by their own employees. What made this even more disappointing was the complete lack of accountability. Instead of acknowledging that their staff provided incorrect information, they placed all the responsibility on me. When I asked to speak with someone above the manager or for corporate contact information, I was repeatedly redirected instead of being given a direct way to escalate the issue. I've spent months trying to resolve this over multiple phone calls and messages, and it has been exhausting. Customer service should involve listening to customers and taking responsibility when mistakes are made. Unfortunately, that wasn't my experience. I would be very cautious before signing up here. If you ever need to cancel, document everything and keep copies of every email and form you send.

    When I first joined, it was a little bit of a learning curve. It took me several classes to really…read moreget a hang of my base pace, push speed, and all out. My baseline heart rate tends to be on the higher end, so my heart monitor kept on telling me I was in the red zone when I was perfectly comfortable. Of course, I started out very conservative with walking on an incline on the treadmill. Several classes later, I was back running on the tread like the good old days. Let's talk about the best part of these classes! *Choose your own intensity: There are going to be days when you're just not at your fastest. The nice thing is you can choose your own intensity and pace. In other words, you can opt to take it semi-easy or sweat it out. *Heart zones: If you're looking to make gains, this is where it's at. The goal is to be in the orange zone for 12 minutes, accumulate at least what they call 12 "splat points." They keep track of this via a heart monitor you wear during class. Since I've been trying to get 12 splat points every workout, I've noticed that my after burn (24 hours after my workout) is actually working. I've been at the same weight for the longest time, and now I've actually seen some changes. *Pump it up: I have to admit that working out at home is boring sometimes. Every class at OTF is different, meaning you won't know what the workout will be until class starts. The coaches and music really keep me going. *Strength: Everyone tends to talk about the tread and rower. Half the class is cardio, and the rest is strength training. You can pick which side you want to start first. If you're not a fan of dumbbells, they will become your best friend. I'm reaching my one year anniversary, and about to go to my next class in 10 minutes. Just wanted to share how my fitness achievement has been accomplished since being here. To put it modestly, I have bigger biceps now lol.

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    The Athletic Company - sports_clubs - Updated August 2026

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