Wanted to update that they reached out and apologized for our experience as well as acknowledged…read morethat I should not have been billed and have refunded the charges. I appreciated the call.

We signed up our 10 y/o son who has challenges dealing with change and with his confidence. We got…read morea recommendation and we decided to give it a shot. It is very unfortunate that it did not work out. He had 4 sessions and we never got the promised assessment from his therapist. Additionally, the debriefs with the therapist were not helpful at all. Zero insights, zero assessments. We raised our concerns to management when the therapist gave notice that she was leaving and that someone else would take care of my son. You can only imagine my disappointment and dissatisfaction since we had signed up my kid due to challenges with change... Management did very little other than apologize and tell me that someone higher in the chain would reach out to me. That never happened. We reached out a couple more times and nothing. And we are yet to receive the assessment --it's been weeks now. The way I see it, they are having trouble retaining people and hiring replacements. Also, their management seems inexperienced on dealing with crisis such as this one and how to deal with dissatisfied patients. I'll go somewhere else to treat my child. Until they get their act together, this practice is not an option.

This company needs an entire upper management adjustment…read more The training manager acts as everyones boss and is by far the rudest human in the building. Upper management is constantly talking bad about the RBTs and makes fun of them behind their backs. The staff is treated horribly, constantly. They will hire ANYONE, and that is why the turnover rate with employees is so high. The poor clients are put with people they don't know on a daily basis, behaviors among the clients are on the rise, these kids can feel the toxic environment. I am so sad to write this, but I am so glad I got out of this place. I have interviewed and toured many other ABA facilities, and MTC is by far the lowest on the totem pole. I would not recommend this company to anyone, employment or families looking for a trusting environment. Please do your research first.

You will see I rarely right reviews, but what this place did to my child & our therapist was…read morehorrible. 1st the person your child will be working w/daily has no credentials or degree. If you get a good therapist they will constantly be leaving due to poor treatment & poor management(see glass door reviews). This inconsistency of changing therapist is extremely hard for an autistic child. Some people they hire I would not even hire to babysit my neurotypical child, much less be by autistic/ADHD child therapist. They billed our insurance as we saw the BCBA, but we were actually seeing the RBT. Just beware as we spent a few yrs hoping it would get better, but when we finally had 2 good therapist they quit do to poor treatment. They drug my son in the clinic one day, told me if we didn't let them he would not get better. He spiraled saying he wanted to die, so they called an ambulance instead of calling me. It cost me $2400 in total. All because he had a different therapist all the time, and Raquel the head of the clinic treated us like it was out fault. She is cold as ice.

If I could give it 0 stars I would - management (leadership) starting with the executive director…read moreand directors do not care about staff or clients and as a result morale stays very low and staff turnover stays high because staff can only take being treated so badly for so long and watch their clients best interests being put last by admin over and over before therapists and other staff leave the agency. Feedback is never accepted by admin and often admonished. Do yourself a favor and look elsewhere as this place does not care at all about its staff or clients.

Felt very comfortable from the time I walked in. My counselor is great; she's able to sit back and…read morelisten and also put things into a perspective I wouldnt have thought about. They accept insurance AND have classes for children who struggle with divorce and other loss free of charge. They're all about helping the client.

We love Savannah Raines, my son's therapist. She and him…read morehas such a great bonding and he is looking forward to those sessions every Thursday. They listen to music that he likes, and play a Chess game and basically do anything that he really likes while they talk about stuff. Big stuff. Important subjects that is hard as a parent to talk about or to explain to your kid. The way she speaks to him is different, and it works! From the first session we noticed the difference and his energy became so positive and he was more caring. He cared about his little sister and us, his parents. He was able to listen to what we have to say and he got it. I love love love her. She is such a positive person and I can only thank her for doing that to my family!

Can't schedule. They will only email vague, form emails. They don't return voicemails or texts,…read moreeven though they ask you to text them. Really wanted a play therapist with family systems approach. Their clinical model seems great, but their business model, not so much, or their admin is dropping the ball. They just explain that they don't have much admin support. I reached out over 6 times ... no one called back in two weeks. Finally went elsewhere. They should hire a first year clinical student to be intake coordinator a few hours a week.

Do not send you child here. I developed PTSD due to poor treatment from staff while at CFD…read moreGlenview. Therapy techniques were outdated, and shame was weaponized by the staff. The factory style treatment was insensitive at best and abusive at worst. Clients were either coddled as favorites or bullied if staff disliked them personally. Rules were not applied equally by all staff members, which was very confusing. Staff turnover rate was high, and most counselors and therapists were in their early twenties. The psychiatrist comes once a week and clients rarely have more than ten minutes with him. The "night nurse" is only for weekdays and only from 5pm to 9pm. There are no nurses, dieticians, or therapists present on weekends (only counselors, who are very inexperienced). While receiving treatment, I fell into a deep depression and developed severe anxiety (for which I received no medical care) and was severely reprimanded for having panic attacks. I also experienced suicidal thoughts for the first time in my life. Communication with my parents, outside therapist, and psychiatrist were either severely limited or outright prohibited. In the case of the psychiatrist, this was a violation of my rights. Therapists and the program manager would outright lie about insurance coverage so clients would not attempt to exit treatment or switch facilities. I was not allowed to discuss most of my issues with my therapist, only the worksheets they assigned. Group therapy consisted of repetitive worksheets and being shamed by counselors for opening up; process group was very inappropriate and unprofessional. Clients were not allowed to process any issues that could be triggering (i.e. food, eating, exercise, or anything else involving their actual eating disorder). Also, in process group, clients were encouraged to air grievances about each other through "confrontations" that were deeply traumatic for me and should have been handled by staff, not other children. Finally, my meds were frequently missed, and my parents were not informed, nor was I allowed to inform them. The other review was written a few years before I received treatment here, and the facility seems to have gone downhill since.

best place. if you need support cfd is the way to go. amazing staff that actually listens and wants…read moreto help. the treatment team there is 10/10. couldn't have asked for a better place.

I USED TO WORK HERE, and I am glad I left. I would never refer a patient here or recommend this…read moreplace to a fellow provider. While this company may have been a decent option for patients and employees in the past, recent changes to their programs have exposed a disturbing lack of consideration for the well-being of patients and staff (in my opinion). This location became short-staffed because over half the employees quit in a short period of time and clinicians' caseloads doubled. Consequently, it was difficult to meet patients' needs. On top of that, when all the staff in the child/adolescent program quit, they forced a new therapist from the adult program (who had no clinical experience working with kids) to take charge with little to no training. Some would say these decisions fall below ethical standards and are not in the best interest of the patients. You deserve better. If you are looking for an IOP or PHP program in the area, there are several other options.

HUGE mistake to bring my son here. They admitted him without fully screening him to see if their…read moreprogram was a right fit, and I wish they would have told me up front that they are incapable of handling combative behaviors, even though I was very transparent during intake. Frustrated with being stuck waiting in little rooms for hours on end, my son was easily agitated. Rather than allowing me to intervene as he escalated (they insisted I "disengage") they allowed him to pick up objects which he then either threw or held up in defense mode, leading them to give up on him - obviously he was set up for failure. They also allowed him to run around hallways and ESCAPE from their secured area, leading to a 30-minute hunt for a 9-year-old boy throughout stairwells that lead outside near a very busy street. During discharge, they suggested a more aggressive medication for the sake of "calming" him, and suggested places out of state to send him to. Then they had the gall to charge me hundreds of dollars for THEIR negligent treatment of my son, and our family's further life disruption by keeping him kicked out of school. Fast forward to a year later, and we found a great local school for our son - a therapeutic day school that is designed for autistic kids. Thanks to a school that knows what they're doing, our son is thriving there, and he very obviously did not need to be institutionalized or over-medicated. Rogers... how dare you give up on a boy who needed help, suggesting that he needs higher-level institutionalization and more aggressive medication, and setting him up to have had his schooling delayed. DO NOT SEEK HELP FROM ROGERS BEHAVIORAL.

Stay away from this practice - total hacks - they are moving to a new location and still won't…read moreprovide safe / discrete treatments despite telling clients they would have a private room at the new space (so we wouldn't find other care givers) - nor do they have a clue about how to care for their patients. No integration or processing...just a lot of nothing... I thought they were in it for the good of helping people get their meds and dismissed their mistakes over and over in good faith but these two scam artists are just in it for the money - Ally is the owner and the problem - Tana is just her pawn with more credentials - very sweet but not able to keep things straight and then try to make me the bad guy - nope. I put up with a lot from them. I know there are better facilities but this was close and easy for awhile. Together they have zero clue what they are doing. That's 100% obvious - Totally messed up my long term disability leave due to messing up dates and information. Messed up my treatment this week with no notice to make other arrangements. There is no actual doctor at this practice - there are no actual trained mental health professionals - just a couple of nurses writing scripts. It's kinda crazy. They lie to patents, bait & switch people, cause panic attacks over stupid stuff and try to charge you for their mistakes - when they can't keep their own vacation schedules straight - it's really sad and frustrating dealing with them. I personally hope they lose their licensing for spravato and scripts after the way they have mistreated me - the stories I have documented over the last year are wild. Telling me you are writing scripts for your husband so you can take them is unethical and you should not joke about it with anyone especially not your patient. I don't care if it's an antibiotic or not your ethics are poor. It's not cute or funny. PS the owner Ally's laugh is super obnoxious while people are in treatment - they would be goofing around joking / talking outside the treatment room - totally unprofessional - no noise cancelation or white noise can combat that laugh - I can't tell you how many times I've listened to you talking to your clients about their meds?!? No confidentiality here.... Look elsewhere - I'm sure a better clinic will open up in the next year if I have anything to say about it.

If you don't take care of yourself, you will not be able care for others…read more One of the best decisions, I made was calling Mind Align in April 2024. I can't say enough great things about Ally and her staff! From the moment I walked into the office, I felt welcomed and cared for. Ally took the time to listen to all my concerns without rushing through the appointment and allowing me to feel free and unashamed of what I was experiencing. Their expertise and compassion made a huge difference in my experience. The staff is friendly and professional. They are available and attentive with my urgent concerns and challenges. As well as answering all my questions and made sure I felt comfortable throughout the visit. I truly appreciate their dedication to patient care and continuing to help me. I would highly recommend them to anyone!!

In light of the craziness that has occurred in the last couple years, Owens & Associates was quick…read moreto accept a new patient and make sure help was given. Amazing company who works hard to take care of their patients! Thank you to the entire administrative team for making it easy and being up-front with all the information needed!

DON'T GO HERE unless you like dealing with billing issues! I've never had a more frustrating…read moreexperience than with this business. Everything started fine and then insurance was billed incorrectly. They said they'd fix it. Some claims were fixed and we paid them. I asked that the others be looked into and she said she'd submit again. I thought we were done with this in January 2018 and then in November I get a letter from a collection agency. I called to get a print out of visits/payments and was told they couldn't help me. When my daughter was going there she said there was never a way to pay at the office; she always had to call it in. Again, DON'T GO HERE. Find somewhere else.