I've never had a worse experience at a medical office than every encounter with this Buffalo Grove…read moreoffice. Rude, unprofessional, ignorant doesn't even begin to describe the jokes sitting at the front desk. People eating, talking on the phone to friends and totally ignoring you when you walk in. Leaving me 4-6 messages within 2 minutes after hours telling you to call back immediately. Office closed. No voice mail. Unanswered portal messages. Worst experience ever. If you need mental help support DO NOT GO TO GEODE.

My therapist is great. However, my therapeutic progress is being undermined by persistent billing…read moredepartment issues and internal administrative errors, which is unfortunately causing significant distress. Either their billing department personnel needs extensive training, or there are serious incompetency issues that need to be addressed. I have reached out to Geode's management seeking resolution, but they have been unresponsive. The only reason I come back is because I like my therapist.

Can't give zero stars, but would if I could. C2C had one great person, but she left. The next…read more"professional" the assigned showed up without having read any of the prior therapists notes, had no idea about my son's medication, had no understanding of the initial and long-term objectives with waning off one medication and putting on another, zero insight. Showed up completely unprepared, THEN made suggestions that countered the entire timeline of medication prior to school starting schedule. C2C then assigned a different therapist 2 weeks later, only that therapist never showed up! Walked around the offices knocking on doors, but no one--not even the receptionist--was in the office. C2C called and apologized, but the incompetence is everywhere. Avoid this company at all costs... Reading the other 1-star review from January, it's clear that C2C is trying to fill their roster with anyone who will take a job without ensuring professionalism, competence, or reliability. Thankfully, we jumped ship with this joke of a company. If your mental health for you or yours is important, this is not where you should be gambling that mental health. Get with a company that cares--not one that's engaging as a hobby. Truly stunned at the incompetence at this company.

Care Quality. 0 stars. Trying to figure out how to file a lawsuit to help regain the lost time…read moreand money from getting a neuropsych evaluation for my child done with them. It was woefully incomplete, but I was new to the process, so didn't understand until it was too late. Do not call them or do any business with them. They are liars and cheats. It is sad, as they work with kids and families. Just ignore that they exist and look elsewhere.

I am presently in the IOP program. It has been amazing. The sessions and therapists are so helpful…read moreand I enjoy every day and exercises. It will help me cope and practice in my everyday life and when I go back to work. Thank you for making a huge difference in my life.

Compass has changed noticably. It is not client focused. As I said on google:…read more I was discharged for reasons that are benign (admitted to having a lapse, but changed course within the week). Looking back where I'm at now, the way they discharged me was very harsh and unethical, perhaps illegal. The program is not the same as when I first attended. The focus now is shame. Don't accept parts of yourself, change them, or meld them, or work with them. NO - accept yourself. They make you feel intrinsically flawed. Um, eugenics? It's become very academic, sterile, and arrogant.

I can't speak highly enough of Nulife Behavioral Health and Shawntrell Moore. The entire…read moreexperience, from a pre-consultation over the phone prior to an initial evaluation appointment, was fantastic. Shawntrell was not only knowledgeable & passionate but also took the time to address all my questions and concerns. The program / care received from Shawntrell was exceptional. He listened attentively to my concerns and provided personalized treatment that yielded positive results. If you are looking for a clinic with a compassionate professional, look no further than Nulife. I wholeheartedly recommend Nulife / Shawntrell for their exceptional service and personalized care.

Last three month, I experienced serious pain in the joints in the neck, knees and shoulders. My…read moreorthopedic doctor Garry Shapiro diagnosed arthritis of the neck and knees and recommended that I start physical therapy as soon as possible. I began to look for a suitable place opened during the evening hours and working with my insurance plan. But most importantly, I was looking for a doctor who specializes in neck pain. I was very lucky to find Physical Therapist Jennifer Laube on Yelp, where she was given high reviews by former patients. Doctor Jennifer Laube PT works in Emery Physical Therapy, and she is the most professional, knowledgeable and upbeat person. First, she gave me a complete evaluation, accessing how well I can move my neck and knees, and asked about symptoms such as pain, numbness and stiffness. She identified weakness in my hips, glutes, hamstrings and shoulders and began to teach me how to do exercises that will help me stretch, strengthen and straighten up my joints and muscles. To relieve pain and stiffness, Dr. Laube gives me a deep tissue massage and ultrasound. She gave me a lot of professional advices on how to keep correct posture, sit at the computer, how to walk and how to sleep. She explained to me what my postures were poor and explained their adverse effects on my health. I continue coming for a treatment, but I am happy to admit that my joint health has improved, less pain and stiffness in my neck and knees. I have plans to get rid of pain forever.

I recently learned that my therapist, Jennifer Laube, is no longer practicing Physical Therapy at…read moreIBJI in Buffalo Grove. I am completely devastated. Jen is one of the finest and most dedicated therapists around. As many tears that I shed and pain that I endured, both at home and in physical therapy, I am at the level I am today because of Jen. Four years after spinal fusions I'm still doing exercises because of the necessity Jen instilled in me. That's how great she is. There are a lot of excellent therapists out there; some working at IBJI. BUT--- it will be a very long time before anyone will come close to walking in Jennifer Laube's shoes.

My experience having been treated here was relieving at first as I really needed serious attention…read moreand help, but slowly became unprofessional. This is not the location to choose if you are looking for long-term healing. The advice and insight I've been given felt like a bandaid compared to a lot of the complex and deeper issues I was struggling with. I didn't feel care or empathy at all from Katarina. The office started ghosting me, and have not gotten any response from her. Coming out of my sessions I felt unimportant, I felt like my issues and struggles didn't matter. This place didn't feel like a lighthouse. Matters got worse when I was asking for a note, or signing papers for work. The attitude towards me became cold. If it was out of their capabilities, I wish they tried referring me to a different location, helping me reach out to the actual help I needed. I felt so lost and stressed especially in the state I was in already. I felt threatened to have a session or not. Please, take the time to listen, be patient, understanding, responsive, and act with care as all these patients are going through tough times. Edit* After writing this review, I experienced an unsavory set of actions in order for me to take down this review, thus slowing my healing process. I have no doubt they have helped individuals before, but the unsavory actions indicate large red flags for this business. I advise caution. After every session, Katarina would just walk away like time was up that's it. I just felt like a stranger that she had to talk to for one hour and then that's it. Being a social worker, I felt it lacked the empathy and warmth. I've never felt as if she tried to understand me. I switched to my old psychologist and after just one session with him I felt hopeful. I expressed my concerns and he showed me empathy and a willingness to work things through.

Extremely disappointing and a waste of money if you present an issue of complexity. Be aware this…read moreis the kindergarten of therapy. You can get better information, advice and direction from YouTube or podcasts. There are several highly trained and experienced therapists that you access for your specific concern. Unless you lack any self awareness, and even then, either these therapists are oblivious or simply don't have a level of skill or any follow through necessary. If you don't return, no one follows up. May as well just use a free, more highly specific resource. I was advised to take action that is opposite of that for dealing with someone with the issues presented and would've further antagonized an already dangerous situation. Presented with the caveat they really don't know. I am not paying to get advice from someone who doesn't know! I can get bad advice for free, on my own time and not have to drive! Maybe try online therapy that isn't as expensive and time consuming and offers more alternatives for your specific issue. Extremely disappointing. Do not recommend.

Here's the cleaned-up version:…read more After starting therapy here a few months ago, the first therapist I was assigned ended up being let go after our initial session -- and then texted us privately, attempting to get us to continue working with her outside of the practice. This was unsettling on its own, but she also used coercive language, framing it as though the owner had personally selected her for me, implying I should follow her. Strange and unprofessional. The second therapist seemed disorganized and, frankly, not particularly skilled. During one session, there was a two-minute pause while she shuffled between two separate documents, repeatedly saying out loud, "I'm just trying to figure out which one I need" -- which, on its own, is fine, but over time it introduced real doubt about whether the person meant to be helping me actually knew what she was doing. That same therapist later forgot an entire conversation we'd had the week prior, and when I brought it up, she made me feel foolish -- saying something to the effect of, "How could you have discussed that with me? It hadn't even happened yet." I let it go in the moment to avoid the back-and-forth, but the second I walked out I checked my phone and found a text I had sent to my wife that same week, directly referencing that conversation. It wasn't just that she'd forgotten -- it was that she looked at me like I was imagining things, and later cited the moment as evidence of me being "activated." There are a lot of therapists out there. I will be looking at other practice groups for my next therapist because I just have not had good luck here.

I would recommend Erica's "Sound Mind Counseling Services" to anyone in need of a therapist or…read moreadditional support system. I recently went through a lot of changes with my son and, they went above and beyond by tailoring their sessions in the most compassionate way to meet my son's need. The camaraderie between Erica and other practices shows her integrity and commitment to provide the best care even if she believes you are best suited to be seeing by someone else. I'm grateful and impressed by her work and dedication. You will not regret giving it a try.

Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.