After waiting 7 weeks (6 for production/1 for shipping) item received was not what was ordered even though there were many emails and phone calls regarding the order. Beyond disappointed since this is a permanent fixture.k
Upon confirmation of the error with the owner I was offered the correct order in 3 to 6 weeks. Contractors didn't have that kind of time since it was already November in northcentral Pennsylvania.
A smaller sized balcony was ordered so I could afford the more expensive steel grate floor. Instead a cheaper solid floor was received. While the difference in cost was refunded the installed product is not what I ordered and smaller than I would have ordered with a solid floor. read more