I cannot say enough about the care and customer service I received. The staff is warm,…read moreprofessional, and shows genuine kindness. They took the time to listen carefully, answer all of my daughter's questions, and made sure I was comfortable every step of the way, and I'm not the patient. The compassion truly stood out. Miss Norwood and Miss Cynthis are marvellous in their fields. It's clear that excellence is not just a goal here, but a standard. Thank you both for providing such exceptional care and going above and beyond to make sure my daughter was attended to, and also for taking away a parent's anxiousness You both made this such a positive experience. Please don't. change your compassion and care. Thank you

BE AWARE!! If you go to any doctor with an office in this…read morefacility, they make you pay their rent as a separate charge! It's called "Outpatient & Clinic Services". I will never again go see a doctor at this facility. If you have a business, do you charge your clients a fee for your rent, or is it included in the overall purchase price? This is absurd and I for one will no longer be a part of this scam and will shout it from the top of my lungs so others do not get scammed as well. THIS IS A MISUSE OF TRUST AND EXTORTION!

Although I ride past this place often and lived in the area for years I had never been here before…read more I took an aunt of mine to visit her sister-n-law and an old coworker. I didn't think it was too cool to have to walk up steps to enter the building due to some visitors may be elderly also. It was no problem for me though. The greeter at the front door was very friendly as well as other workers that we saw as we walked throughout. Because it was Sunday it was good to see both individuals even though in different places had the chance to attend a worship service. That was impressive. It was very clean. I felt comfortable and I did not see one patient that looked as if they were not happy, clean and comfortable.

Most of the nurses are with Poor attitudes and lack bed side manner-5th floor Neuro. Be ready for…read moredelayed responses, attitudes from phelbotomy. Much appreciated to nurse JONICO who treatment my son with respect and professionalism. If you have a loved one on this floor who is mentally challenged patient, be ready for staff to treat them like they're INVISIBLE, NOT WORTHY OF RESPECT, and most importantly their health is not a priority.

I am so proud of the professional growth and excellent care we have experienced in our local…read morehospital! We've lived "across the street " for over 30 years and have witnessed the vast facility upgrades and quality improvements in the medical staff care! They saved my husband's life twice so I am forever grateful and I care so much that other patients have quality experiences here. I know the attention to patient wellness has improved exponentially, especially in the last 10 years and I feel that they listen to community input to get even better.

My sister passed away at this facility. I coincidently ran into a staff member at a restaurant. She…read moreover heard me grieving. She specifically stated the entire staff cried and was on edge when she died. She also stated she was told protocol was not followed.

Cousin arrived yesterday after 2 knee surgeries and had excessive issues (no wash clothes or towels…read morein room, no responses to call button, sat in bed for half day with no help to get out of bed, no dinner brought today). Was given 2 half filled cups of cottage cheese to placate. As I write this comment a nurse is trying to rationalize lack of compliance for this new patient. Director of Nursing-missy Massfield's name was given as person to correct these issues. We shall see tomorrow. She was brought a plate of French fries milk and cup of soup for lunch and kindly requested a more nutritious meal that was never brought. A 1 star rating is generous!

Type of care, Care quality and Office Experience HORRIBLE!! Unless you have the time to visit your…read moreloved one frequently, I would not recommend or entrust Towson Rehabilitation and Healthcare Center for long term disability. 90 to 95% percent of the long term care residents do not have family members that come to visit with them. What this does is it allows the facility to get away with things like leaving the resident anywhere from 4 plus hours without being changed or checked on. I am specifically speaking about the long hallway long term care on the second floor. The resident's clothes and blankets come up missing once they are sent down to laundry never to be seen again. It also doesn't matter that the resident's name has been written or sewn onto the garments. The residents do not have gowns, wash cloths or towels the majority of the time. My family member was left to lay in a soiled gown for over 3 hours because the CNA/GNA'S said that there were no clean gowns available. I let them know that this was unacceptable and she promised to go to another floor and try and locate a clean gown. How can the nurses do their job if the facility does not provide the necessities that they need in order to care for the residents. The care is DISGRACEFUL on the second floor. The aides are working 13 residents to one aide. Call outs are a constant thing so the residents are the ones left to sit in their own urine and feces. The hallway reeks of feces and bad smells due to lack of resident care. The employment turn over rate is astronomically high. If you hire CNA'S AND GNA'S and they're walking off of the job within 2 weeks, something is wrong and this happens on a regular. Call outs are a constant. They're always short staffed and yet nothing is done about it. Whoever is doing the hiring needs to be replaced because clearly they lack good judgement. My love one has been there for some years and I have tried to transfer them to another facility but due to my family dynamics it has prevented me from making this happen, so I'm left to deal with the piss poor care that is given. I've had many meetings with the administrator Laverne about my loved one's care and incidents that have taken place but it's like everything else over there, they walk the narrow line and then things go back to the way they were. The facility reprimands the employees that actually care about the residents and care about the level of care that they give to them but yet the slackers get rewarded. Make it make sense because it sounds backwards to me. Towson Rehabilitation needs to shut down their long term care floor(s) and revamp it starting with management on down the line. The owners ought to be embarrassed and ashamed to say that they are owners of Towson Rehabilitation and Health Care. You can tell that they spend as less money as possible for the products and care that's needed for the residence in that facility. If your loved one is residing there for long term care, for God's sake PLEASE go and check on them! By all means necessary try and get them transferred to a different facility. It's all about a dollar over there and the owners make sure they cut corners and costs on EVERY level! God Bless the Residents.

incident# 1 my father got there on fri 2/7/25…read more he fell & busted the left front side of his head on sun 2/9/25 around 9pm (around his eyebrow) trying to go to the bathroom on his own. he had been pressing the button for a while for someone to come help him go to the bathroom. when someone finally came they told him stop pressing the button. they left so fast, he didnt get to tell them what he needed. they never even asked what he needed. he had to go to the hospital. he had to get the opening glued shut. he also had a swollen black eye. no one called from the facility to say that anything had happened. we only knew that something happened because a nurse called from the hospital. unacceptable !!!!!!!! i spoke with the director of nursing, believe it or not nothing happened to the parties involved. i was told that disciplinary action took place. when talking to her, she even stated that she doesnt trust some of the staff there. if that is the case, why are these people working there? she even stop responding to me when i asked about an incident report. incident #2 my father used the urinals sometimes to help him from falling. the urinals were rarely emptied and i found myself emptying them every time i visited. i spoke with the director about the issue. the issue was fixed for like a day and then it was back to them not being emptied again. my father had so many different incidents that has occurred since hes been at that facility. the rehabilitation area he was located in on the 1st fl, the rooms were shared by 2 people. the bathroom was shared by 4 people because it was connected to the room on the other side. the bathroom was rarely cleaned. most times i came to visit my dad, the bathroom smelled like urine. they have agency staff that work there, not staff employed by the facility. most of the people dont care about the patients. there were some good nurses (udi- "the nice nurse", my father calls her, very nice, apollo was cool as well) and techs/aides/gnas (carrie was great & kathy was great). a lot of the tech/aides/gna had bad attitudes. the therapists did the bare minimum with helping him. the speech therapist, they had great conversation, but she would tell him that he passed on certain things and my father said that he know he didnt. he wanted her to be honest, not just pass him. laverne, the administrator seemed very nice and understanding towards the end of his stay. i thought the director of nursing was the head person, but she is not. my only advice for people who have love ones or friends there, please check on them!!!!!!! they act totally different when your love ones are not around.

My original review here was for my OB, unfortunately. Yesterday, 11/27, I visited this institute…read morefor my initial consult for a colonoscopy. Overall it went well and I don't foresee any issues. My procedure is scheduled a month from now so I plan to come back and update this review then.

I've recieved the best of care from the medical team at Mercy Medical Center. My PCP (Dr. Jones)…read moreis located in this location and I've had surgery here. Naturally I was a nervous wreck before my medical procedure but the Nursing staff at Mercy was so patient, so kind, so helpful and comforting. They completely put my nerves and mind to ease during my 2 night stay. Walgreens pharmacy is located on the first floor, wayyyyy down the hall. Service is quick, items are limited but the necessities are there (aspirin, cold medicine, bandaids, bandages, etc.) I can't rave about their praises enough! I love Mercy Medical Center! 5 star for sure

I found this doctor via a video and he seems awesome. I called while I was out of town and spoke…read morewith a nice lady who scheduled an appointment 3 weeks out at 12:00. noon. (It is an hour and half drive for me.) I'm in a lot of pain but decided it was worth the wait. Suddenly then sent a "reminder" that my appointment is at 11:15. I called to let them know that a mistake was made and spoke to two of the rudest, most unprofessional women (one was named Hilary) I have encountered in medical setting. No apology. No sorry we made a mistake. And "That's when he takes his lunch. He can't see you then. Do you want to reschedule or not?" Some people have no business interacting with patients. Just look for another practice.

Total waste of my time, horribly patronizing and did not address my questions due to time. Was told…read more I need a 2nd appt for my other question. Note. He spent less than 10 minutes with me.

I spent a couple of weeks here rehabbing after my hip replacement surgery. The therapy that I…read morereceived was very good and got me in great shape to be able to go home. The staff were very helpful and professional. If I have to go through rehab again, I will definitely return to this location.

Let's start with care some clients are doing well not taking that from kalel. Quality is give a 3…read morebecause they do get to the patients when the alert button is pushed but after 10 minutes you get help but attitudes come with it. Office only interaction is when they were positioning my family member and the person kept on insisting them to call their insurance company and her exact words were you need to call your insurance zo we can see how much are they paying that was un called for and she kept coming back like she was forced for her to get this done. They run out of clean linen they don't have a great food menu run out of food at times sometimes serve the exact of what was served for lunch. This is eye witness statements yesterday the maintenance man was working in patients room changing ceiling tiles. While they're in the room when it rains ceiling tiles leak and after it's knots all over the place. Eyewitness. The worker asked me is everything ok I said no, do you have any bug spray because it's knots all over the place. Her exact words were oh! That happens every time it rains so it's been like that for awhile. What ever you do don't bring your loved ones if you love them here. My sister worked here 30+ years ago and nothing has changed just hidden more