No response to pulling the cord to request help. There is a response from someone who will notify…read moresomeone else that I require sleeping medication. The sleeping medication was not brought until one hour had passed. Another time, no one brought anything after my request. This is totally unacceptable.

I'm not sure if Assisted Living at Sunrise Montgomery Village is an ideal situation anymore. I…read morehave lived at Sunrise since 2019 in Independent Living. Not being aware that Sepsis in 2019 had contributed to declining physical and emotional health, I was finally diagnosed with Congestive Heart Failure in late 2025. The decision was made to move to Assisted Living. What I did not know was that the Executive Director, Jonathan Fetsko, and my brother made the decision that a minimal amount of my personal effects would be moved to the new apartment because what I had in the original would be overwhelming! Hair brushes, hand vacuums, etc.... The list goes on! I feel like I am being held hostage by the vagaries of the individuals involved. Hitler was the last century. An Addendum: I thought I had reached an understanding with Fetsko that I would be able to give a friend of mine the remainder of my personal belongings that would not be allowed in Assisted Living only to find there was no guarantee that they would still be there!!!!! I'm still waiting for Housekeeping to clean my apartment, wash my laundry, etc. which was due yesterday.

BEWARE!!!! From the outside, this place looks nice but safety seems to be their last concern. I…read moregot a call in the middle of the night saying that my mother fell backwards on a wheelchair. I don't believe their story. I had many questions for them and they refused to answer. Who was watching the patients?? They really gave me a hard time wanting more money. My mother can walk and doesn't need a wheel chair. Do yourself;f a favor and go to another facility, there are plenty around here.

From the owner: Sunrise Senior Living provides older adults personalized care and services in an environment…read morecelebrating longer, healthier, happier lives. We offer independent living, assisted living, memory care, skilled nursing, and hospice coordination. From passion and respect to celebrating individuality and nurturing the spirit, every Sunrise team member lives by our core values and principles of service. And we're always reaching higher--constantly learning, improving, and striving to provide our residents with a personalized lifestyle and the best possible senior care.

Keep looking elsewhere is my advice. Be sure to interview a lot of staff, wherever you go, but…read moremostly family of other residents. A lot of them. Taste the food for yourself! It's terrible here. Check if there is plenty of parking. Almost none here. Ask other resident's family how accurate the medication distributors are and how they keep up with changes in dr.'s orders. Ask if they do background checks on their staff. Be sure to ask your loved one about the care they are getting. Be specific. Our loved one told us the aide just left (them) in the shower to do everything for themselves, which they can't! - and we are paying for more attentive care! so be sure to ask details from your loved one. I understand all senior living places have their issues and that's so sad for family who want and pay for better care. But if you have notified the staff of your concerns in a courteous and professional manner, as we have, you should see at least SOME change instead of angry stares for speaking up and still no change at all, as we have. I pray God's help to you who are in the looking process.

From the owner: At Sunrise at Reston Town Center, we take a holistic approach to senior care, where everything we…read moredo has our residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

My mom has been a resident of Sunrise Memory Care for over three years now. It has been a long,…read moreslow, and sad goodbye as the dementia has taken her mobility and her language. However, the quality of care from all of the memory staff has been stupendous. I see firsthand that my mom is safe, attended to and cared for by all of the staff. The staff deeply cares for her as a beloved and sacred human being. We celebrated my mom's 86th birthday this past week at Sunrise and the staff took extra care to even put flowers in her hair. Thank you, sunrise!

Sunrise is an acceptable, corporate, cookie cutter senior living community. They operate these…read morefor-profit communities in several states. They excel at offering well-designed and clean facilities aimed at adult children looking for a safe place for their aging parents. Once you look beyond the sales pitch, you will quickly notice not everything is as it seems. The advertised teaser rates are for a compact studio without any services. Once they determine your "individual service plan" you can except to pay at least 2.5 to 3 times that for the monthly rent. Those fees will only increase over time and faster than the inflation rate. Make sure you are budgeting accordingly. Staff are friendly and engaging with residents. Meanwhile, management is operating on tight budgets and unrealistic corporate metrics. Expect frequent staff turnover. If your loved one is flexible, and engaging, they will be more likely to make friends and feel a sense of community, especially if family is not nearby. Meals are not as appetizing as they could be as they are required to cut corners to stay within their strict prescribed budget. The "vibrant" community doesn't feel that way given their dismal activity choices, but it looks impressive when touring the facility. Lots of repetition and "free is a good price" when you are sacrificing wellness for corporate profit. Sunrise functions like other for-profit senior communities. I encourage you to do your due diligence before making a decision. There are lots of considerations and just make sure you are fully educated and have answers to your questions in writing prior to agreeing to place there.

The best place to work. I cherished every day spent there and truly appreciated the wonderful…read moreresidents.

Sunrise's staff is so pleasant, caring, and patient. I feel my loved one is safe and well cared for…read morethere.

The management And staff are certainly very friendly and helpful as well as very awesome and…read moreinformative as well. The grounds and buildings are well maintained, organized and and taken care of by the grounds crew. It is extremely very easy to get to from route 7 indeed.

From the owner: At Sunrise at Countryside, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

I was able to visit this week and observe several good things about Sunrise. This happened to be a…read moretime that they're featuring a barbecue dinner for residents and guests. I came early by mistake and saw a resident at lunchtime being spoon fed by an employee who was very gentle and kind. It reminded me of what my Aunt required for nearly two years before she passed in Georgia. I commended the employee for her patience and love that she showed. I came back at dinner and was able to sit with my uncle to enjoy the meal. We had hamburgers, coleslaw, potato salad, chicken and corn on the Cobb. For dessert he had strawberry short cake and I had an ice cream sandwich. It had been years since either of us had these treats. I wholeheartedly fully recommend that you bring your relatives to Sunrise for the time when they need 24 hour care. Sunrise does much better than we could do at home.​

I would not recommend this place. The people in charge are extremely rude. You ask them to describe…read morethe level of care that they are providing. They say it's based on a point system but when you ask them to tell you how the point system works, they hand you a piece of paper. My father doesn't need as much help as the gentleman that stays in the room next to him. It seems like it doesn't matter if you need help 10 times a day or once a day. If you need help, you pay extra regardless of the number of times that you actually need help. I need the number to the corporate office to file a complaint about what I witnessed a worker do tonight.

My mother has been an assisted living resident here for more than 6 years. She has really thrived…read moreas a result of the excellent care, from the Executive Director to the nursing, care and activities directors. The staff really make this place special. They truly care about the residents and obviously take pride in their work in this lovely setting. The activities are varied and interesting, as well. Highly recommend this Sunrise.

Our mom has acute dementia and is on the 3rd floor at Sunrise (the memory care unit). Her…read morecaregivers are fantastic. Kind, joying, loving...it is a wonderful environment for mom.

Stone cold, Horrible and heartless management, with under paid and Improperly trained employees…read more Who I witnessed sleeping in the TV rooms, when they're supposed to be watching the seniors.. Do not send your loved ones there! Most of the activities they claim they have, never happen. I guess because they can get away with it, since most of the seniors can't remember to say anything about it. Avoid avoid avoid.

This "flagship" facility looks more like a nursing home than an assisted living facility. People…read morewho cannot feed themselves sit with the general population in the dining room. Residents who are incontinent are neglected and frequent urinating issues occur in public areas which lends itself to that typical nursing home urine smell. The limited staff become engaged with very ill residents that should be in a nursing home which takes away from the level of care the general population could/should receive. It is all about occupancy rates and it appears they take anyone - regardless of their care needs. Management turns over frequently which creates a poorly run, disorganized, understaffed facility. If you're considering this facility, save your money. Hire a private aid and keep your loved one at home.