No response to pulling the cord to request help. There is a response from someone who will notify…read moresomeone else that I require sleeping medication. The sleeping medication was not brought until one hour had passed. Another time, no one brought anything after my request. This is totally unacceptable.

I'm not sure if Assisted Living at Sunrise Montgomery Village is an ideal situation anymore. I…read morehave lived at Sunrise since 2019 in Independent Living. Not being aware that Sepsis in 2019 had contributed to declining physical and emotional health, I was finally diagnosed with Congestive Heart Failure in late 2025. The decision was made to move to Assisted Living. What I did not know was that the Executive Director, Jonathan Fetsko, and my brother made the decision that a minimal amount of my personal effects would be moved to the new apartment because what I had in the original would be overwhelming! Hair brushes, hand vacuums, etc.... The list goes on! I feel like I am being held hostage by the vagaries of the individuals involved. Hitler was the last century. An Addendum: I thought I had reached an understanding with Fetsko that I would be able to give a friend of mine the remainder of my personal belongings that would not be allowed in Assisted Living only to find there was no guarantee that they would still be there!!!!! I'm still waiting for Housekeeping to clean my apartment, wash my laundry, etc. which was due yesterday.

BEWARE!!!! From the outside, this place looks nice but safety seems to be their last concern. I…read moregot a call in the middle of the night saying that my mother fell backwards on a wheelchair. I don't believe their story. I had many questions for them and they refused to answer. Who was watching the patients?? They really gave me a hard time wanting more money. My mother can walk and doesn't need a wheel chair. Do yourself;f a favor and go to another facility, there are plenty around here.

From the owner: Sunrise Senior Living provides older adults personalized care and services in an environment…read morecelebrating longer, healthier, happier lives. We offer independent living, assisted living, memory care, skilled nursing, and hospice coordination. From passion and respect to celebrating individuality and nurturing the spirit, every Sunrise team member lives by our core values and principles of service. And we're always reaching higher--constantly learning, improving, and striving to provide our residents with a personalized lifestyle and the best possible senior care.

Keep looking elsewhere is my advice. Be sure to interview a lot of staff, wherever you go, but…read moremostly family of other residents. A lot of them. Taste the food for yourself! It's terrible here. Check if there is plenty of parking. Almost none here. Ask other resident's family how accurate the medication distributors are and how they keep up with changes in dr.'s orders. Ask if they do background checks on their staff. Be sure to ask your loved one about the care they are getting. Be specific. Our loved one told us the aide just left (them) in the shower to do everything for themselves, which they can't! - and we are paying for more attentive care! so be sure to ask details from your loved one. I understand all senior living places have their issues and that's so sad for family who want and pay for better care. But if you have notified the staff of your concerns in a courteous and professional manner, as we have, you should see at least SOME change instead of angry stares for speaking up and still no change at all, as we have. I pray God's help to you who are in the looking process.

From the owner: At Sunrise at Reston Town Center, we take a holistic approach to senior care, where everything we…read moredo has our residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Sunrise is an acceptable, corporate, cookie cutter senior living community. They operate these…read morefor-profit communities in several states. They excel at offering well-designed and clean facilities aimed at adult children looking for a safe place for their aging parents. Once you look beyond the sales pitch, you will quickly notice not everything is as it seems. The advertised teaser rates are for a compact studio without any services. Once they determine your "individual service plan" you can except to pay at least 2.5 to 3 times that for the monthly rent. Those fees will only increase over time and faster than the inflation rate. Make sure you are budgeting accordingly. Staff are friendly and engaging with residents. Meanwhile, management is operating on tight budgets and unrealistic corporate metrics. Expect frequent staff turnover. If your loved one is flexible, and engaging, they will be more likely to make friends and feel a sense of community, especially if family is not nearby. Meals are not as appetizing as they could be as they are required to cut corners to stay within their strict prescribed budget. The "vibrant" community doesn't feel that way given their dismal activity choices, but it looks impressive when touring the facility. Lots of repetition and "free is a good price" when you are sacrificing wellness for corporate profit. Sunrise functions like other for-profit senior communities. I encourage you to do your due diligence before making a decision. There are lots of considerations and just make sure you are fully educated and have answers to your questions in writing prior to agreeing to place there.

Can I give 0 stars?…read more I visited the Memory Care of this facility and left so discouraged for anyone that has to live there and for the future of elder care in this country. It was so apparent that Sunrise is hyper-focused on money and not care. Ads inside the Memory Care living room for their insurance services, a giant check written to the "resident" when you walk in the front door, for $2000, I guess promoting the sale they have going on. Not once was the focus on what was best for the resident with memory care, or how they will make life a little easier for the care giver. Zero compassion. The person who gave my tour, Paul I think, continued to refer to me and introduce me to the staff by the wrong name. He also could not remember if I was looking for my mom or grandmother. Little details being missed like this make me concerned that keeping my mom safe is going to be a challenge. I really am not trying to be funny when I say this, but I felt like he was trying to sell me a car. He didn't act like he had any passion for the residents or the care of the elderly. He was following a script and using sales pitches that were outlined for him by Sunrise corporate. He even hinted at putting in a holding deposit to lock in the 15% discount they had going on. For those wondering, pricing is based on the level of care they determine your loved one needs. It is also based on the size of the apartment, and amount of pills they take. The rate ranges pretty significantly per month for these differences. They can also reevaluate at any time they want to, although he couldn't really explain when or why they would. When I asked about staffing ratios no answer was ever given. He continued to run around the question telling me it depends on need. I asked several times what that meant and still no answer was given. He couldn't even say that they meet state requirements. This was when I knew I would not have my mom live in this community. Another red flag, they do not have a nurse in the building 24/7. They have a nurse on call after hours, for anyone doing research this is not a good thing. This means that at any time something goes wrong when the nurse isn't in the building the care team will just call 911 and have them go to the hospital. For anyone that knows anything about Alzheimer's or Dementia a hospital visit or stay for someone can be devastating to their mental and physical well being, moving them further along in the disease much faster than they would have other wise. Laundry and house keeping once a week, a lot of places provide every day laundry, as memory care residents like to wear the same thing regularly, and house keeping 3 days a week or more as needed. When we visited the memory care unit, the bragged about activities calendar was not being followed, instead the residents were not engaging with anyone, just sitting around watching TV which I found very sad. Furniture had stains on it, and the fridge looked like it had been kicked in. The model room we saw smelled like there was a natural gas leak, and when I mentioned that, it was ignored. The rooms were pretty large, private bathroom, and mini fridge and counter to look like a little kitchen, but no appliances. Contrary to other Memory Care unites that provide studios so the residents are encouraged to not spend a lot of time in their room and engage in activities. Hey but at least when we left we were given a chocolate cream pie. I understand that paying for assisted living and memory care can be a challenging thing for many families but Sunrise doesn't seem to even offer a decent price for the lack of services they provide so I would continue to do your research and find a place with a flat rate that is a little higher but where they will focus on the right things, you and your loved one's well being

Sunrise's staff is so pleasant, caring, and patient. I feel my loved one is safe and well cared for…read morethere.

This facility, the staff and atmosphere are excellent. I have an elderly Mother who lives at…read moreSunrise Columbia. Like many of our elderly, there are challenges to be managed, many requiring a great deal of patience. The crew at Sunrise treat the residents with courtesy and kindness. This means a lot of me. Should anyone reading this review be faced with an elderly parent or family member requiring special attention, I hope you will give Sunrise Columbia a call. I can rest at ease knowing Mom is safe, nourished, receiving her medications on time and in good care. Having an elderly parent requiring specialized care is tough. Sunrise Columbia makes the journey through the experience manageable.

The management And staff are certainly very friendly and helpful as well as very awesome and…read moreinformative as well. The grounds and buildings are well maintained, organized and and taken care of by the grounds crew. It is extremely very easy to get to from route 7 indeed.

From the owner: At Sunrise at Countryside, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

I was able to visit this week and observe several good things about Sunrise. This happened to be a…read moretime that they're featuring a barbecue dinner for residents and guests. I came early by mistake and saw a resident at lunchtime being spoon fed by an employee who was very gentle and kind. It reminded me of what my Aunt required for nearly two years before she passed in Georgia. I commended the employee for her patience and love that she showed. I came back at dinner and was able to sit with my uncle to enjoy the meal. We had hamburgers, coleslaw, potato salad, chicken and corn on the Cobb. For dessert he had strawberry short cake and I had an ice cream sandwich. It had been years since either of us had these treats. I wholeheartedly fully recommend that you bring your relatives to Sunrise for the time when they need 24 hour care. Sunrise does much better than we could do at home.​

I would not recommend this place. The people in charge are extremely rude. You ask them to describe…read morethe level of care that they are providing. They say it's based on a point system but when you ask them to tell you how the point system works, they hand you a piece of paper. My father doesn't need as much help as the gentleman that stays in the room next to him. It seems like it doesn't matter if you need help 10 times a day or once a day. If you need help, you pay extra regardless of the number of times that you actually need help. I need the number to the corporate office to file a complaint about what I witnessed a worker do tonight.

My mother has been an assisted living resident here for more than 6 years. She has really thrived…read moreas a result of the excellent care, from the Executive Director to the nursing, care and activities directors. The staff really make this place special. They truly care about the residents and obviously take pride in their work in this lovely setting. The activities are varied and interesting, as well. Highly recommend this Sunrise.

Our mom has acute dementia and is on the 3rd floor at Sunrise (the memory care unit). Her…read morecaregivers are fantastic. Kind, joying, loving...it is a wonderful environment for mom.

Stone cold, Horrible and heartless management, with under paid and Improperly trained employees…read more Who I witnessed sleeping in the TV rooms, when they're supposed to be watching the seniors.. Do not send your loved ones there! Most of the activities they claim they have, never happen. I guess because they can get away with it, since most of the seniors can't remember to say anything about it. Avoid avoid avoid.

This "flagship" facility looks more like a nursing home than an assisted living facility. People…read morewho cannot feed themselves sit with the general population in the dining room. Residents who are incontinent are neglected and frequent urinating issues occur in public areas which lends itself to that typical nursing home urine smell. The limited staff become engaged with very ill residents that should be in a nursing home which takes away from the level of care the general population could/should receive. It is all about occupancy rates and it appears they take anyone - regardless of their care needs. Management turns over frequently which creates a poorly run, disorganized, understaffed facility. If you're considering this facility, save your money. Hire a private aid and keep your loved one at home.