Hello, I have visited that place with my friends twice hoping that the customer service would have improved but it hasn't
This is what happened:
First time me and four of my friends ( all in their 20's) decided to go there for lunch. It was a nice sunny day and the tables inside were full, so we decided to sit in the garden, after we have placed our order one of the waiters came out and said that he 'couldn't be bothered to bring out food all this way' and told us to move inside so it would be easier for him to serve us food. What kind of customer service is this?!? We were all very shocked by the attitude of the waiter so we decided to speak to the manager because it was just ridiculous! I bet the waiter would not say the same thing to the group of people in their 30's or 40's !
The manager finally arrived and we had expressed our dissatisfaction with the services that we had received! Manager didn't seem to be bothered about it in the slightest and said that the waiter was just joking and didn't to offend us, but he did make the waiter apologies in the end.
Second encounter with disgusting customer service happened today me and my course mate ( that has been working in the hospitality industry for the last 3 years and now studies it as a degree and she also has worked at top end restaurants and bars ) decided to go there for lunch and she has been astonished with the horrific customer service she had received, 1st the woman was really arrogant and took for ages to acknowledge that she was there to place an order, then she took an order with an attitude, 3rd she couldn't place the order properly to make it come out in the same time so we wouldn't have to wait for the other dish to come through,so she had to make 3 separate orders. Even tho my friend that I came to dine with knew how to do it even tho she has never worked in that place!
And another unpleasant thing that we both heard is staff talking about the customers that were sitting next to us (their order has been mixed up , they were just two young girls possibly teenagers having lunch so they weren't even bothering to provide them with any customer service at all ) The staff were talking badly about them at the bar in front of other customers!
As I said the customer service is disgusting and something is has to be done about it! read more