Consistently the most affordable, and it's easy to make appointments on their app. TW: pet loss…read more I am so insanely grateful to their very caring staff. We made the very painful decision to euthanize Pond, my son's dog, due to extremely aggressive bone cancer. After Pond's euthanasia, he had a panic attack and couldn't stop crying over his choice to not get Pond's ashes back. He had initially said that he'd prefer her ashes to be spread in the flower beds at the Palmer Fair Grounds, which would mean a communal cremation. But he panicked when he realized he'd have nothing left of HER, only photos and paw prints, and wanted the opportunity to do something with her ashes himself and in his own time. After talking to him, I immediately called PVC to see if it was too late to make changes. They switched her to a private cremation, made extra paw prints, a nose print, and clippings of her hair for him. They had everything (but her ashes, which we picked up later) ready for pick-up almost immediately so he'd have something to comfort him. Throughout the whole process, they explained every step, gave us space to grieve and didn't rush us. In fact, they told us the room was ours for as long as we needed it, both before she passed and after. It took about two hours and an extra dose of the sedative for her to settle down and fall asleep (she was enjoying being pain-free again and eating whipped cream and treats) before the final medication could be administered, and every minute of witnessing what goes on between a boy and his dog was precious. We needed every bit of it.

The doctors are great, but I have had so many problems with that Dolly Parton wannabe receptionist…read more I called stating that we were going to be late and completely understanding that the doctor probably wouldn't be able to see us, but I asked if I could still come in and get my dogs vaccine.. they assured me that yes we can get the vaccine and that perhaps the doctor would even still see us. We did arrive 12 minutes late and immediately got our animal weighed and into a treatment room.. a tech came in and took history about ften minutes later. 45 minutes later, we had still not seen the doctor and it's now close to an hour past our appointment time. I went out and I said hey tech just quickly give us the vaccine. I really have to leave. The receptionist tried to lecture me on how I was late and I reminded her that I had stated we understood and we're willing to forfeit the doctor appointment and they are the ones that told me they could squeeze it in and still give the vaccine. So we went back to the treatment room. I waited another five minutes still no hand had come in at this point I really had no choice but to walk out because I was already going to be late, returning back to work