Excellent customer service! We were helped right away and got a great deal. Ryan went above and…read morebeyond helping us. E will definitely be recommending them.

A return visit to the Alpena marina when visiting family is always on the list. It is so damned…read morenice up here in the summers...but the winters on the east shore can be brutal. The lake levels have been rising and are near normal now. Honestly I was expecting to see more boat slips filled but it wasn't the case. Surprisingly empty honestly and not because everyone was out on the lake. The breakwall extends all the way to the river and is well shielded from Lake Huron. There is a beautiful paved walkway that is part of the breakwall with well maintained railings and sits above lake level. We had a nice romantic walk and watched the sailboats. There are at least 3 public access areas to put in and lots of parking for your trailer. Easy in and easy out. I have no idea on costs for slips, fuel, etc. but there appears to be plenty of space for late July.

My husband hired Omega Electric to upgrade some wiring at our cottage last summer. They did an…read moreexcellent job, and in a timely manner. When we checked around with other electricians, Omega came back with a very competitive price. Ryan and his staff are very personable, and it's nice to deal with a local business, not a huge conglomorate.

New in town, had a number of locals direct me to check these guys out... was not disappointed! Very…read morefriendly, worked with me to setup the least-inconvenient time to drop off and pickup, and the work they did was awesome and fairly priced. I've had several of my vehicles there in the past 3 months, and each time the experience has been the same five-star quality.

The best around. Hands. Down. I no longer live in Alpena, but often save my repairs for when I'm up…read morenorth because even after being away for 20 years I still haven't found a repair shop that even comes close to the customer service I received at the DTU 76!

Been going to them for years. Kevin the manager is always fair and makes sure you get great…read moreservice. So if you want a good place to get your car fixed - this is the place. Give them a call first as it may take a day or 2 to get your car in, but it's worth the wait!

I was a satisfied customer at R Auto for approximately the past four years but due to a nightmare…read moreof an experience from Sept-Nov 2024, I will no longer be a customer and will explain why. When my Jeep Grand Cherokee broke down in Sep 2024, I debated taking it to the dealership or R Auto and I thought I was being wise and economical by choosing R Auto and going with the "local" shop. Today is 11/27/2024 and I can say that was a huge mistake... On 9/28/2024, my vehicle was leaking coolant/oil and I called ahead and they invited me to bring it in. The vehicle was towed to R Auto on 9/30/2024. On 10/2/2024, I was told the oil cooler failed and was quoted $1,554 for a new oil cooler, not including any labor. I found the same oil cooler part on Jeep's official part's store (Mopar) for $590 and it shipped from Serra Jeep in Lake Orion, Michigan. They agreed to install it and it was delivered there on 10/7/2024. For the next 2-3 weeks, via multiple calls, I was given false promises on when they would do the repair. Finally, I was able to pick the car back up on 10/24/2024. They recommended and I agreed that I would come back on 10/29/2024 to do another coolant flush so I was put on the schedule for that. After paying the $1,500+ bill, I drove 20 miles home and when I got home, I noticed I have the same leak, actually worst, as when I brought it in (see photo). I called them immediately and they say they want to take another look and are "curious" about what went wrong. The vehicle is towed back on 10/25/2024. From 10/25/2024 to 11/21/2024, I call repeatedly (they never call you) to get an update, and I am told because of schedule / other customers, hunting season, etc. they have not had time to even look at it. This was especially frustrating because I already had an appointment scheduled on 10/29/2024 but they chose to cancel that. They have had absolutely no urgency with diagnosing nor correcting my vehicle after they gave it to me and it broke down in less than 20 miles. On 11/21/2024, the Owner says that he is trying hard to get it in the shop and he confirms he will call me when that is complete. I never got a call so yesterday (11/26/2024), I take time off of work (and borrow my mom's car) to go in-person and demand some answers. Surprisingly, I see a sign that says the shop is closed all week for an emergency so I call and they do pickup. I explain that, as far as I know, the car has not been looked at since being towed there on 10/25 (30+ days ago) and my patience has worn out & I want it towed to a different shop. I don't know if they are too busy, in over their head, or what, but I can no longer trust their words because they have shown repeatedly that they over-promise on schedule and under-deliver on taking action / making repairs by giving me back a vehicle that broke down or not working on it at all!! When I met the tow truck driver, someone in the shop came out and gave me the oil cooler in a box and my key. I am told that, they did take a look at the vehicle (and removed the oil cooler), likely after the 11/21 call, and figure that the oil cooler part I purchased was defective, however, they did not call to communicate this nor provide any other update to me like they said they would. In summary, I hope my story helps folks out there considering R Auto. I would NOT recommend going here for ANY type of engine diagnosis or repair. In my experience, they prioritized other appointments over mine & when my vehicle broke down ~20 miles after they did do a repair, they did not show any effort or urgency to try and resolve that or improve my customer service experience with them. I have told them repeatedly that this is my only car and I have had to borrow vehicles from my family and neighbors to get by (~60 days now). I feel that I have given them too much patience and today was the day that I had to cut my losses, take my vehicle back, and move on. It's at the dealership now and if I could change the past, I wish I would have taken it there in the first place and not chosen R Auto. Update (11/29/2024): According to the dealership, the oil cooler part is not defective & I had a coolant hose leak. I am picking up my vehicle later today!

Very pleased with service. Got me in on a same day needed service of coolant leak. Price was within…read more25 dollars of what I expected after hearing what problem was. Thanks again for job well done guys.

UP North Auto Spa (the detail shop) took my newly purchased car that had been sitting for three and…read morea half years and had been used by an old lady to haul cats, and made it almost new again. As I was traveling with family, the quick service was really appreciated.

Jim is a lying pos says he'll have someone pick up tractor at certain date and a week later they…read moreshow up right in the middle of having season then tractor is cover by emissions warranty and we get a bill for fixing it i wouldn't recommend bying anything from them as long as Jim is still there

I have purchased several pieces of equipment and always received top notch service. Recently I…read morecaused damage to some equipment and what seemed like a couple weeks project was completed in three days. It doesn't get any better than that. The Hillman support has been second to none. They are a gem.