AJ's was very patient in helping me prepare a local car that I purchased from Texas for a…read morecross-country trip. I made it home without an issue and my son is extremely happy with his reward for his college degree.

Great price dependable work performed and real nice people I would highly recommend this placeread more

Bobby is the Best! Ordered tires for our son's truck!…read moreBobby made it happen, ordered the tires and installed them! Whenever we're in Alpena, we always say hi!

Bob is a national treasure. We were in the Alpena area on vacation when our alternator died…read more Emily at AutoZone called Bob on a Saturday afternoon and explained our situation. He was willing to come in to work on a Sunday so we could get home on Monday. Bob is an excellent communicator, fantastic mechanic, and all around good person. Our car was fixed early Sunday afternoon so we could enjoy our last day in the area - and it cost less than we were expecting (especially for his coming in on a Sunday!) . If we lived in the area, Bob's Muffler & Auto Repair would be our go-to shop because they are honest, reliable, and have very competitive pricing. The world needs more people like Bob.

I was a satisfied customer at R Auto for approximately the past four years but due to a nightmare…read moreof an experience from Sept-Nov 2024, I will no longer be a customer and will explain why. When my Jeep Grand Cherokee broke down in Sep 2024, I debated taking it to the dealership or R Auto and I thought I was being wise and economical by choosing R Auto and going with the "local" shop. Today is 11/27/2024 and I can say that was a huge mistake... On 9/28/2024, my vehicle was leaking coolant/oil and I called ahead and they invited me to bring it in. The vehicle was towed to R Auto on 9/30/2024. On 10/2/2024, I was told the oil cooler failed and was quoted $1,554 for a new oil cooler, not including any labor. I found the same oil cooler part on Jeep's official part's store (Mopar) for $590 and it shipped from Serra Jeep in Lake Orion, Michigan. They agreed to install it and it was delivered there on 10/7/2024. For the next 2-3 weeks, via multiple calls, I was given false promises on when they would do the repair. Finally, I was able to pick the car back up on 10/24/2024. They recommended and I agreed that I would come back on 10/29/2024 to do another coolant flush so I was put on the schedule for that. After paying the $1,500+ bill, I drove 20 miles home and when I got home, I noticed I have the same leak, actually worst, as when I brought it in (see photo). I called them immediately and they say they want to take another look and are "curious" about what went wrong. The vehicle is towed back on 10/25/2024. From 10/25/2024 to 11/21/2024, I call repeatedly (they never call you) to get an update, and I am told because of schedule / other customers, hunting season, etc. they have not had time to even look at it. This was especially frustrating because I already had an appointment scheduled on 10/29/2024 but they chose to cancel that. They have had absolutely no urgency with diagnosing nor correcting my vehicle after they gave it to me and it broke down in less than 20 miles. On 11/21/2024, the Owner says that he is trying hard to get it in the shop and he confirms he will call me when that is complete. I never got a call so yesterday (11/26/2024), I take time off of work (and borrow my mom's car) to go in-person and demand some answers. Surprisingly, I see a sign that says the shop is closed all week for an emergency so I call and they do pickup. I explain that, as far as I know, the car has not been looked at since being towed there on 10/25 (30+ days ago) and my patience has worn out & I want it towed to a different shop. I don't know if they are too busy, in over their head, or what, but I can no longer trust their words because they have shown repeatedly that they over-promise on schedule and under-deliver on taking action / making repairs by giving me back a vehicle that broke down or not working on it at all!! When I met the tow truck driver, someone in the shop came out and gave me the oil cooler in a box and my key. I am told that, they did take a look at the vehicle (and removed the oil cooler), likely after the 11/21 call, and figure that the oil cooler part I purchased was defective, however, they did not call to communicate this nor provide any other update to me like they said they would. In summary, I hope my story helps folks out there considering R Auto. I would NOT recommend going here for ANY type of engine diagnosis or repair. In my experience, they prioritized other appointments over mine & when my vehicle broke down ~20 miles after they did do a repair, they did not show any effort or urgency to try and resolve that or improve my customer service experience with them. I have told them repeatedly that this is my only car and I have had to borrow vehicles from my family and neighbors to get by (~60 days now). I feel that I have given them too much patience and today was the day that I had to cut my losses, take my vehicle back, and move on. It's at the dealership now and if I could change the past, I wish I would have taken it there in the first place and not chosen R Auto. Update (11/29/2024): According to the dealership, the oil cooler part is not defective & I had a coolant hose leak. I am picking up my vehicle later today!

Very pleased with service. Got me in on a same day needed service of coolant leak. Price was within…read more25 dollars of what I expected after hearing what problem was. Thanks again for job well done guys.

I can't say enough positive words about Steve and J & S Auto Repair. Steve was friendly, helpful,…read moreand willing to accommodate my limited time in the area regarding a car that I needed to have repaired. He was very thorough in looking it over for any concerns. Steve felt the front brakes were not safe for me to drive it a distance. Thus, he replaced the front brakes, and I thought his price was very competitive. Steve was also honest with me and shared that the other repairs could be done with my connection downstate. I highly recommend Steve and his business.

Highly recommend J & S to everybody in Alpena. Steve and mechanics that work there are great…read more Honest and friendly in my dealings with them. They totally are worthy of my 5 star rating. Mike from Saginaw St in Alpena

New in town, had a number of locals direct me to check these guys out... was not disappointed! Very…read morefriendly, worked with me to setup the least-inconvenient time to drop off and pickup, and the work they did was awesome and fairly priced. I've had several of my vehicles there in the past 3 months, and each time the experience has been the same five-star quality.

The best around. Hands. Down. I no longer live in Alpena, but often save my repairs for when I'm up…read morenorth because even after being away for 20 years I still haven't found a repair shop that even comes close to the customer service I received at the DTU 76!

Been going to them for years. Kevin the manager is always fair and makes sure you get great…read moreservice. So if you want a good place to get your car fixed - this is the place. Give them a call first as it may take a day or 2 to get your car in, but it's worth the wait!

Needed my flex pipe repaired. He ordered the part showed me how much it costs. Charged me a fair…read moreprice for labor. Different owner then the reviews from years ago. These guys are solid and aren't going to overcharge you. Great customer service, great prices!

We took our son's truck there to get a muffler on for his Birthday. They did a terrible job the one…read morepipe fell off with in a mile down the road the welds were terrible my husband went back and talked to the owner he said bring it back they will fix it and his excuse was they must have been busy that day!!! I took truck to get fixed brought it home and when my husband got home from work he looked underneath the truck and they didn't fix the problem. He went back to the shop now mad and the owner said he was not going to fix it cause my husband was not being to nice with him.. We now hear a lot of people are having and have had very bad experiences with this place.

Excellent service! The owner/mechanic was helpful and honest. He took care of my car and my…read moretimeline (I was leaving town the next day) he came with excellent recommendations from my co workers.

I will not be referring this company. I was told one price by the salesman, then once the vehicle…read morewas in the shop. the owner/manager took over and gouged me for an extra $400. I called for the same quote at Belle tire $500 less than what I paid then they held me over a barrel of a shotgun to replace 20 lug nuts that cost 35 to 60 bucks and charged me 200. I checked the lug nuts when I got home and they were fine. Work wqs quality not the techs fault. Oh and the tires didn't have the right amount of air. I would suggest this place for tire fixes or single tire replacement. Make sure you call around for a few other quotes for full sets. It'll be worth the drive

Fast, friendly, affordable. Woke up to a half-flat tire with…read morea roofing nail in the tread. Arrived at Ball Tire 8:30 on a Friday morning, the repair was done and I was on the road before 9:15. All for just $20. Office girl was friendly & knowledgeable.