I really hate being lied to, especially when it comes to details over the "membership points plan" I came into this location to stock up on some items, when I came in I was within one month of my plan expiring, which when I was talking to the cashier at the time of the transaction, it was not brought forward to my attention about the "card" expiring. when I came into this location two weeks later, it ended up being brought to my attention that my membership had expired, and that I lost all my points. when I bought my frustration forward, the staff advised me to call into the head office and they would re-establish my account for free, when I did this, the head office told me that my account is deactivated, points lost, and I would have to start over from the beginning. i'm not very happy that I feel I was lied to, and my time was both wasted inside the store, and on the head office level as well.
this store has a decent amount of inventory and was recently renovated, but the customer service ruined it completely for me.
I destroyed my old card, and will never go back to this location...period. read more