I used Chicago Methodist home care after surgery. the woman that came to my house stayed overnight…read moresince i had anesthesia and was advised not to stay alone the first night. the person went into my purse and found the key to my locked safe. She stole two rings that were in the safe. there was some financial info in the safe. Not sure if they information was copied. My advise, don't use this service. They do not vet the people that come into your home.

I really want to write a good review of the Hartwell because most of the people there do their jobs…read morereally well and care about the residents. But there are a few bad apples and a few organizational problems that contribute to my two star rating. My aunt lived there for two years and throughout that time problems occasionally arose, usually at night and on the weekend. Because this is a small facility there was no clearly designated supervisor at those times. In recent months the problems became more frequent and more alarming. I will describe some of the problems. An overnight employee refused to clean a bad fecal mess in the bathroom; she said it could wait for housekeeping in the morning. Ridiculous petty thefts began to occur; someone was stealing containers of personal wipes and disinfecting wipes. Laundry wasn't getting done. Despite the fact that my aunt owned over 20 pairs of pants, on one visit I saw that there was not event one pair of pants in the closet. For nearly a year I had been asking that a light bulb in a ceiling fixture be replaced. It took me about 3 minutes to wash my hands because so little water made it through the bathroom sink faucet. I was aware that in Illinois, beginning in January 2016, a new law takes effect which allows family members to have cameras installed in loved ones rooms in assisted living facilities and nursing homes. I had someone from a security company come out and give me a quote. I had every intention of installing cameras in my aunt's room so that I could check on her at any time from my cell phone. When my aunt felt ill one night and asked to be sent to the hospital, no employee would call for an ambulance. I know that she cried and asked for a doctor for at least two hours. I went there and called an ambulance myself. Once the paramedics arrived, the staff gave them another resident's medical records. When told of the mistake, the staff couldn't find my aunt's file. So when the paramedics, and later the hospital staff asked for specific information about my aunt, especially her medications, I couldn't provide them with the critical information they needed. This was the proverbial straw that broke the camel's back. No amount of cameras could have helped that situation. About two months ago a new manager took over at the Hartwell. Martha is organized and genuinely cares about the residents. As problems arose, I told her about them. She always responded appropriately. But when I felt it was no longer safe for my aunt to live there, Martha completely understood. She did everything she could to help me make my aunt's transition to another facility easy. Today I went to the Hartwell to sort through my aunt's things before the movers arrived. I can't even begin to say how shocked I was when I opened the door to her room, and saw that all of the furniture was shoved in the center of the room. All of her pictures had been taken off of the wall and haphazardly stacked in piles. A painter was in the room, scraping a wallpaper border from the walls. My aunt's things had not been covered with tarps but were covered in dust and debris. When asked why he was there, the painter said he had been sent there by the organization that oversees the Hartwell. I told him that I was about to pack and move my aunt's possessions and I asked him to leave. He refused. I found Martha and explained the problem. She called this man's supervisor, who called the painter and told him to stop his work. The painter then somewhat cleaned the mess in the room. I lost about 45 minutes while I sat in the hallway, waiting for this guy to leave. I believed Martha when she said that she requested this work begin tomorrow. But that didn't make it ok that even on my aunt's last day there, there was yet another colossal screw-up. I can't even began to say how furious I was that I lost time and had to deal with the mess that the painter left behind. If you choose to have a relative live at the Hartwell, try to visit often. Go at different times of the day. But especially go at night and on the weekend. Have cameras installed. The system I was looking at would have cost $2,600 with a $40.00 yearly fee to keep the internet connection up. Good luck in your search for a home for your family member. And good luck to Martha; she needs it.

I give zero stars. A new resident in their memory care unit was essentially bullied out. Too…read moreregimented and rigid for residents with cognitive decline and no person-centered care at all. Shameful that their ONLY advisement is to prescribe meds so they are not functional since I guess it would be too much work for the staff there. No compassionate care and everything was this resident's fault it seemed. I will not divulge the rest of the sordid details, but I am aghast at the indifference and borderline neglect regarding this community's services. Especially pertaining to a specialized ward such as Memory Care. SHAME!!!!!!

My mother lived at the Admiral for a little over 2 years in the assisted living and memory care…read moreunits. We were sold on the location which was very close to where she was previously living by herself and the proximity to the lake and Andersonville. While she began to settle in OK during the first year in assisted living as her Alzheimer's progressed, so did the care she received. My mother was an incredibly intelligent and social woman. She was a retired college professor and maintained her intellect and curiosity throughout the course of her awful disease. The majority of the staff at The Admiral however, was unsupportive of her desire to understand her care, meet people and engage in the community. They ultimately forced her into memory care too soon where she was locked on the floor and left to sit either alone in her room or parked in front a TV. All she wanted was to continue to engage with people and use her mind and they could not provide that basic care. After several months of rapid decline in memory care the staff kept referring to her as psychotic even though all of her doctors at Northwestern repeatedly agreed that her symptoms were all related to her dementia. The Admiral went against my wishes and had her sent to Saint Mary's Hospital (outside of her network of doctors at NW) where she spent 3 nights alone in the ER and then was involuntary committed to the psychiatric ward where she spent 2 weeks completely catatonic. She never recovered. I was able to finally get her released through no help of the Admiral and had her moved to The Artis Lakeview where she received excellent care alongside Bristol hospice for the last 1.5 weeks of her life. The Admiral may appear on a tour as it did to us a lovely lakeside facility, but when your loved ones actually need real care towards the end of their disease they will accelerate the decline and refuse to provide the grueling care many people need in the last stages of dementia. Do yourself a favor and ask to tour the memory care floor before you move your loved one here. Really look at how the residents are cared for and ask how they stay engaged. It's a tiny floor and you will find them all staring blankly at a TV or hiding in their rooms.

A huge thumbs-up for Selfhelp! From the second you walk in, you feel like you're in a welcoming,…read morehomey environment. The staff are amazing--super friendly and always go above and beyond to make sure the residents are happy and well taken care of. There's no shortage of activities here! Whether it's group outings, arts and crafts, or even some chill yoga, there's always something fun and engaging to do. It's a great way for everyone to stay active, meet new people, and just have a good time. Also, the team really takes the time to make sure each resident gets the personalized attention they need. You can tell that the staff are passionate about what they do, which makes all the difference.

This facility so far excelled the 3 others I was in. The food was superb, the staff and patients…read morewere very supportive and respectful. I really had fun there. Can't recommend it enough

It's time for a recent review for Covenant Home of Chicago. Here goes:…read more When my father decided it was time to sell his apartment building and move to a supportive living situation, Covenant Home came to the fore, as it is part of Chicago Methodist Senior Services. And as Steve Z. commented, searching for an assisted living facility is indeed an education in itself and totally new territory for me. The staff at Covenant helped us navigate the ins and outs of the application process, which as you can imagine, complicated. Financial records, doctors' assessments, TB test, all in the mix. To the building: It was built in 1997, so is relatively new, well-maintained, with a caring (yes, I said that, though I realize that is often just a buzzword in reviews of these types of enterprises.) staff. The meals are tasty and well-balanced. Residents sit 4 to a table with fresh flowers, nice silverware, and always water (so no dehydration, per the reviewer from 5 years ago). (They also have a water cooler w/lemons in the foyer). On Sundays they put white linen tableclothes on the dining tables, which, together with the flowers, makes for a very nice setting. In all, there are about 54 residents, with either studio apartments or 1 bedroom. The floors are all wood and nicely maintained, fresh paint upon move-in, the better to navigate with walkers, etc. The building has Comcast cable available. Residences are equipped with small refrigerator/freezer, a microwave, sink in a little "kitchen" area. Two closets, and ample cabinets in the bathroom. The five floors are built in a square around an atrium, which gives the place a nice airy feeling. All the rooms' windows are outward facing. The bathroom has a level floored shower for safety and there are pull chains all over the place for residents to pull if in distress. There are daily activities for residents, trips to Jewel and Walgreens if you are not mobile enough to go on your own. Filling the day: Evening movies, afternoon coffee in a very cute cafe, balance class, art class, current events, Bible study, word games, bingo, ballroom dancing, tai chi, Sunday worship (Methodist), a Tuesday Mass, manicures, watercolors, culture chats (not sure what that is). An RN is on site most of the time and he or she keeps good track of dispensing medications for all residents. And, if there is a health crisis, Swedish Covenant Hospital is right across the street! This is not a memory care type of place. For that, they have Wesley Place, further east on Foster. Residents have varying ranges of mobility. My father goes to his own medical appointments (right at the corner), takes taxis or walks to close by destinations such as Lincoln Square and the Tre Kroner Restaurant. So, all in all, he was fortunate to secure a studio here. And since I live in Oakland, CA, it's important to feel that he is safe and in good hands. Covenant Home provides that security and care.

My search for an assisted living facility was an education in itself- long story short I decided on…read morethe Covenant Home based on it being close to my own home, and on my gut feeling about the people I spoke with, the director and the assistant director of the facility. It's been a year and four months, and I am happy to say the result has been better than I expected. My mom moved into the Covenant Home in September of 2012. She was 90 at that time, and had been living at the North Shore Retirement Hotel in Evanston. During her 6 years at the North Shore she progressed from being fairly self-sufficient to needing help with some of her daily care, and she had more and more difficulty dealing with things in general, as her memory was getting worse. During her last year at North Shore she was hospitalized twice, she had poor appetite, was losing weight and she was depressed. She also had a couple physical conditions that required some daily attention. We had hired a helper for her and also contracted with the on site home nursing company at the North Shore, but their services were not enough. After she moved into the Covenant Home her appetite began to improve, and it's no longer an issue at all. The chronic problems she was having previously are under control, she is consistently in good spirits, and she has made friends there. Although she was not happy to make this move, she is now quite happy there, and says so. This is a much better outcome than I anticipated and I believe it is due the competency of the staff, the fact the quality of her care is consistent, and an intangible aspect: that the culture there is one of attentive kindness. The care she gets at the Covenant Home is a mix of residential and medical- they take care of making sure she gets her meds, cleaning of her studio apartment, dressing, dining, getting ready for bed, all that. Additionally, they they keep up with any ongoing medical care she needs, they make doctor appointments, and if necessary provide transportation. The are proactive in her care in terms of the medical, hygienic and social aspects. If you feel like hearing more about this I would be happy to correspond. You can send a private message to me through the Yelp system.

I have been looking for a place mom for quite awhile and hitting a lot of brick walls. I was very…read moredisappointed mostly due to cost, not everyone can afford today's senior care costs. I got a response to my email from Breaker's at Edgewater. I was very familiar with the area as I grew up there and went to school there. George contacted me right of way and was very responsive to all my questions, he was very easy to talk to, very laid back a no pressure type guy. He invited me to just come by and take a look at what they have to offer; he explained he wants whoever goes to his building to be happy there and fit in, so they never have to leave. It's very traumatizing for the elderly to have to relocate. After visiting with him and going for a tour, I was very impressed with everything I saw, from the moment I walked in, I felt my mom would be happy there. It is a beautiful place with many things to offer, from a library, to a gym, movies, pool many activities and even religious services. Two dining floors and parking in the building it's a very big place. From everything I had already seen, I couldn't even come close to Breaker's offerings and it in today's market I think they have the best game in town. Also, they offer a little extra if needed with medication and or personal assistance. Therapy and medical services are also available to anyone without ever leaving the building. Pull cords are within each unit in multiple places to alert the front desk in case of emergency. Also before a new member moves in, they totally refresh the apartment. Paint the entire unit, change the carpeting, and replace any kitchen appliances that may be in need of replacing, even change the baseboard trim around the carpeted areas. I would definitely encourage anyone looking for a very nice affordable place to stop by, and take a look I think it will be worth your time. I'm glad to have gone there and I saw something that is rare to find in today's world, very sincere people willing to work with you and actually help your family, to get something accomplished.

What a disappointment. There appears to be a well known public nuisance which I was not informed…read moreabout. Hot roding along Lakee Shore drive is overwhekming during the early a.m. hours. There apparently is no screening of potential residence and no follow up during their stay. A woman next door is floridly psochotic. She chases people and threatens them. I notified a manager but nothing was done. Soo what does this poor person do? She tries to cut a toe off in her bathtub. Emergency was notified, the person hospitalized, and she has been absent for some time. I have a noise problem in my unit. Despite multiple attemts to get help, no one has come up to investigate. When I do get a guard to come up, it is so de layed that the noise is temporarily gone. As an aside, why in this type of building do they allow bare floors. The shrill sound of the person moving chairs occurs at all hours. The food is wretched. I am not saying this as a matter of taste, but from a health point of view. Food is served cold so it definitely is not being held at the require d safe temperature. The servings of protein are miniscule. My last blood work showed objective evidence of not enough protein. Aldo my triglycerides were up do to the fats in the meals. I must mention the staff. So many of them are kind, but others should a complete indifference to the help you need. So many here express their dissatisfaction so it's not just me. Choose your facility wisely though I didn't. Why give them even 2 stars? The view is just great.

5-Years ago, brothers and I picked out Bethany Retirement Community for the next step in our Senior…read moreMom's life. It is one of the best decisions we've ever made. Mom is so happy at Bethany when we take her out for a family event, within a few hours, she'll ask to go "Home". It's the people at Bethany that make it feel like "Home". Staff are always, friendly, helpful and compassionate.

Prices are 3-4 times cost at move in. Budget accordingly! Afraid to provide review in case they use…read morethis make me move my family member. Most cnas are great (for the most part- there are a couple who don't want to work and complain to nurse lead - most people know who the weak links are. There is a tight/odd relationship there.) Programs are excellent. Some culture and management issues. Leadership issues aside, the facility is nice.

My parents moved into park plaza in 1999 and at 98 years old my mom still lives here. There is no…read morequestion that the management can do better at building employee morale and strengthening team development. Park Plaza was purchased by a Non Profit Northwest Home of the Aged, years ago and under the vision of Seymour Abrahms the facility began a much needed makeover. They invested a lot of resources to renovate the entire building providing a very beautiful and safe environment for all the residences. Under Yehuda's management and his team the majority of the changes took place with a significant amount of coordination and effort to provide safe transitions for residences, minimizing effects of construction and having to deal with a very challenging process. All said and done the renovations were completed, all residences in updated apartments and a place with natural lighting, beautiful aviary, waterfall and salt water fish habitats. The entire building both inside and out set up to have easy accessibility for the residences majority of require some level of adaptive technologies. Add to this a new team in the kitchen from Zeldas catering, providing high quality Kosher food. I would highly recommend Park Plaza to any children of adult parents that want a Jewish atmosphere and safety. There is entertainment and activities throughout each day with special visits from the local community sharing stories, music and great bingo nights. I have always felt safe having my parents here knowing how attentive the staff and resident resources are. One of the aspects that Park Plaza has been known for is the dedication of the staff and those involved with nursing and care providing. An example Annette who manages the independent nurses office. She knows each person by name and follows through to insure the best care and most important comfort to the residences knowing they are being cared about. . It is my hope that the board of directors and Yehuda will continue to take realistic and self reflective views on themselves and the operation as a whole. To take every step possible to continue to insure the well being of the residences, staff and resource personnel so that the visions of Seymour continue to live and that Park Plaza steps into its place of one of the finest retirement centers promoting Jewish Culture and heritage.

From the owner: With premier accommodations and amenities, plus a vibrant array of services, Park Plaza sets the…read morenew standard for independent, Jewish senior life. Park Plaza is modern rental living with a community of peers. Studio, one- and two-bedroom apartments with full kitchens. Complimentary chauffeured transportation for shopping, activities, medical visits and programs. Airy, six-story atrium with a lovely water feature. Indoor, 60-foot long aviary with more than two dozen live birds. Remodeled library featuring a 400-gallon saltwater aquarium. Modern community room and sanctuary with views of our lush surroundings. Refurbished multimedia room for movie nights and watching sporting events. Fine-dining with gourmet food from Chicago's top Kosher caterer. On-site physical therapy, occupational therapy and speech therapy for those who need it. State-of-the-art wellness center featuring daily exercise and dance classes. Modernized laundry room with brand new washers and large-capacity dryers. Salon for men and women on premises. All-inclusive, engaging activities including on-site cultural events and outings. 24-hour monitored security desk and 24-hour on-site medical care, when needed. Convenient location near shopping, healthcare, city jaunts and North Shore suburbs.

I highly recommend CHC, and especially Siobhan S., the Nurse Manager at Lincolnwood Place. Like…read moremany people, I was new to navigating the complex and ever-changing needs of an aging parent, and Siobhan was an invaluable guide every step of the way. She consistently provided support with kindness, wisdom, genuine care, and a high level of professionalism. Her guidance and advocacy made an overwhelming process feel manageable, and we are incredibly grateful for her help. We truly don't know what we would have done without her. I also recommend Kiara D., our assigned caregiver at Lincolnwood Place. Like many families, we were new to navigating the complex and constantly evolving needs of an aging parent. We truly needed someone onsite who could take ownership of my mom's care and clearly communicate with us about what was happening and what was needed. Kiara has been an absolute lifesaver for both my mom and our family. She consistently shows genuine compassion, attentiveness, and a strong sense of responsibility in everything she does. Every day, she goes above and beyond, and she is truly a pleasure to work with. When Kiara began caring for my mom--who was 100 years old at the time--she was nearly bedridden and not doing well. Thanks to Kiara's steady, kind, and dedicated care, my mom is now back on a positive path. She is up, walking every day, and receiving excellent care. I cannot say enough good things about Kiara. She has my highest recommendation.

The staff is very kind. The caretakers are always warm and are patient. It is easy to schedule…read moreservices with the office. I highly recommend.

My son had the misfortune of staying there for 2.5 years because I was still working full-time. The…read moreplace is filthy; garbage piled up, roaches, uncleaned bathrooms. The residents are ignored or treated as if their requests are insignificant and they're not entitled to be treated with respect. Calls to administration, nurse, or other support staff are ignored and not returned. On the day we moved him out, we discovered his room had been looted by his roommate and his medication thrown away. We were promised that it would be replaced but that never happened. We were also told that his rent for the month that he moved would be prorated and he would receive a refund for the portion of the month he wasn't there. That also didn't happen. Wouldn't recommend this facility to anyone.

Thank you to all the staff working hard during these times. .you are amazing!…read moreNatasha or Duriyah are always in the front smiling and chatting with the residents. Thank you Charlene for keeping my dad so fresh and clean :) Lori is an amazing woman. She is running this facility seamlessly. She knows all people by name. Always available for my questions. Response time is less than an hour. THANK YOU! Highly recommend this place. My dad is so happy and has changed for the better.