Care was top notch, food was amazing for an institution. Unfortunately, I've experienced other…read morefacilities and hospitals where food was inedible, but my wife was able to join me and enjoy meals with me. Phys and Occupational therapists were attentive and helpful.

My son got fired as a kitchen sever By the chef named Tonny ,because my son is black,that man has…read morebeen mean towards him since his day of hiring,he's not the only black person been treated badly by that same man ,Tonny and nobody is doing nothing, my boy was their number 1 hard working guy,loved by all

Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Maryanne was great every step of the way through a difficult time. Place is great staff so…read morehelpful, beautiful place food is good , and everyone has been very loving and great care for my dad. Whatever we needed Maryanne has helped and walked us through all of it . Grateful

The office experience is superb. Details are written down and my concerns were repeated back to me,…read moreto make sure everything i needed was on the list. Nurses are extremely efficient and caring. I like how the nurses pay particular attention to make sure medication is being taken by the patient.

So I was sent here by my company as a overnight caregiver for a nice elderly man. He pressed his…read morecall button numerous times for his diaper change and no one came to his aid. My job tasks for that night were to not leave his side, I'm not certified AT ALL in CNA EXPERIENCE. I am ONLY there for his SAFETY, I advocate for him. I had to leave his room and search for a nurse, who then told me to ask one of the CNA's and the front desk on their second floor. They told me I had to wait for other CNA's to come in. Another 10 minutes go by, this CNA "Jinoris Robinson" or however you spell it comes into his room and asks what the problem is. I tell her he needs his diaper changed and she VERY RUDELY says "Isn't that your job?" WHO are you talking to? Of course I keep it calm and collect because this lady is NOT going to take my outta my character, I tell her "Um, I'm not sure, this is my first time here". She leaves and says she'll be back, during that time I call MY company that I work for and ask them who's job it is to change this poor man's diaper, they said the CNA's. 10 or 15 more minutes go by AGAIN, so I make my way out of his room up to the desk on the second floor. I see this lady "Jinoris Robinson" keke'ing (laughing it up) with her other coworker's. I stand there and stare at her waiting for her to notice, she sees me and begins to walk past me so I speak up. I tell her I called MY office and they said it's YOUR JOB Miss. She immediately interrupted ME before I finished and said something slick IN FRONT OF THE OTHER CNAS!! WALKED PAST ME WITH HER LOUD CART WHILE I WAS STILL ADDRESSING HER! ( I was STILL being nice to this lady.) One of the CNA's says that she'll be in his room shortly, why couldn't she say it? Too angry huh? So I sit outside of his room waiting for this unprofessional CNA to come change this diaper. At this point the man yelling for help. She finally comes around the corner, walks into his room and SLAMS the door. She's in there for about 8 minutes, she comes out and I said, "It took you SO long to do something that could've been done AN HOUR AGO". She says, "You ugly bitch", of course I defend myself DIDNT even have to curse at this evil woman to embarrass her. She says, "I get off at 7, meet me outside", oh so now you want to fight me because you had to do YOUR JOB? I tell her, " If you don't like your job why are you here?" She calls me a jealous bitch (what is there to be jealous of? you look 75) look at me and look at you. NURSE IS NOWHERE TO BE FOUND and she made sure to keep her voice low in fear of losing her JOB. She says a couple more things before I told her to go and "change some more diapers", Why are you in my face arguing with me. You changed his diaper, AS YOU SHOULD, and you're still mad? She walks away, walks past a couple more times saying things under her breath, which I ignored COMPLETELY. An hour passes and the nurse who was nowhere to be found asks me about what happened and I told her, here comes Mr. Loud Mouth "Jinoris Robinson" giving IT'S unwanted/unneeded input. IT LIES to the nurses face and DENIES EVERYTHING I said to the nurse. Calls me a LIAR, what do I have to gain by lying? Be honest with me. What am I gaining by "lying" on you?! Maybe she was ultimately upset because she knows I make more money than her ?? I don't know. But that ANGER AND RAGE does not belong in a facility like this, that behavior in a place with these obviously fragile people IS NOT ACCEPTABLE AT ALL. AT HER BIG AGE. This lady does not belong in ANY healthcare field, maybe she should try Amazon or UPS.

This is truly the most amazing place to be. Everything about this place is incredible. From the…read morestaff being the best team I've ever come across to services rendered to the absolutely wonderful residents.

Disappointed in this facility. Our relative just moved to their assistant care unit from an…read moreindependent living unit and there is literally no care provided to her. There is nobody checking on her as advertised. She is struggling to get her laundry done. There us no laundry in assisted care unit and nobody is able to answer her what to do about the laundry or anything . Also nobody can help her with literally anything and she keeps calling us to come fix TV channel or fix the temperature on thermostat. Super disappointed considering she pays thousands of dollars a month for "care" and no care is provided. Our multiple calls to manager resolved nothing. We are considering moving her elsewhere.

A huge thumbs-up for Selfhelp! From the second you walk in, you feel like you're in a welcoming,…read morehomey environment. The staff are amazing--super friendly and always go above and beyond to make sure the residents are happy and well taken care of. There's no shortage of activities here! Whether it's group outings, arts and crafts, or even some chill yoga, there's always something fun and engaging to do. It's a great way for everyone to stay active, meet new people, and just have a good time. Also, the team really takes the time to make sure each resident gets the personalized attention they need. You can tell that the staff are passionate about what they do, which makes all the difference.

This facility so far excelled the 3 others I was in. The food was superb, the staff and patients…read morewere very supportive and respectful. I really had fun there. Can't recommend it enough

It's time for a recent review for Covenant Home of Chicago. Here goes:…read more When my father decided it was time to sell his apartment building and move to a supportive living situation, Covenant Home came to the fore, as it is part of Chicago Methodist Senior Services. And as Steve Z. commented, searching for an assisted living facility is indeed an education in itself and totally new territory for me. The staff at Covenant helped us navigate the ins and outs of the application process, which as you can imagine, complicated. Financial records, doctors' assessments, TB test, all in the mix. To the building: It was built in 1997, so is relatively new, well-maintained, with a caring (yes, I said that, though I realize that is often just a buzzword in reviews of these types of enterprises.) staff. The meals are tasty and well-balanced. Residents sit 4 to a table with fresh flowers, nice silverware, and always water (so no dehydration, per the reviewer from 5 years ago). (They also have a water cooler w/lemons in the foyer). On Sundays they put white linen tableclothes on the dining tables, which, together with the flowers, makes for a very nice setting. In all, there are about 54 residents, with either studio apartments or 1 bedroom. The floors are all wood and nicely maintained, fresh paint upon move-in, the better to navigate with walkers, etc. The building has Comcast cable available. Residences are equipped with small refrigerator/freezer, a microwave, sink in a little "kitchen" area. Two closets, and ample cabinets in the bathroom. The five floors are built in a square around an atrium, which gives the place a nice airy feeling. All the rooms' windows are outward facing. The bathroom has a level floored shower for safety and there are pull chains all over the place for residents to pull if in distress. There are daily activities for residents, trips to Jewel and Walgreens if you are not mobile enough to go on your own. Filling the day: Evening movies, afternoon coffee in a very cute cafe, balance class, art class, current events, Bible study, word games, bingo, ballroom dancing, tai chi, Sunday worship (Methodist), a Tuesday Mass, manicures, watercolors, culture chats (not sure what that is). An RN is on site most of the time and he or she keeps good track of dispensing medications for all residents. And, if there is a health crisis, Swedish Covenant Hospital is right across the street! This is not a memory care type of place. For that, they have Wesley Place, further east on Foster. Residents have varying ranges of mobility. My father goes to his own medical appointments (right at the corner), takes taxis or walks to close by destinations such as Lincoln Square and the Tre Kroner Restaurant. So, all in all, he was fortunate to secure a studio here. And since I live in Oakland, CA, it's important to feel that he is safe and in good hands. Covenant Home provides that security and care.

My search for an assisted living facility was an education in itself- long story short I decided on…read morethe Covenant Home based on it being close to my own home, and on my gut feeling about the people I spoke with, the director and the assistant director of the facility. It's been a year and four months, and I am happy to say the result has been better than I expected. My mom moved into the Covenant Home in September of 2012. She was 90 at that time, and had been living at the North Shore Retirement Hotel in Evanston. During her 6 years at the North Shore she progressed from being fairly self-sufficient to needing help with some of her daily care, and she had more and more difficulty dealing with things in general, as her memory was getting worse. During her last year at North Shore she was hospitalized twice, she had poor appetite, was losing weight and she was depressed. She also had a couple physical conditions that required some daily attention. We had hired a helper for her and also contracted with the on site home nursing company at the North Shore, but their services were not enough. After she moved into the Covenant Home her appetite began to improve, and it's no longer an issue at all. The chronic problems she was having previously are under control, she is consistently in good spirits, and she has made friends there. Although she was not happy to make this move, she is now quite happy there, and says so. This is a much better outcome than I anticipated and I believe it is due the competency of the staff, the fact the quality of her care is consistent, and an intangible aspect: that the culture there is one of attentive kindness. The care she gets at the Covenant Home is a mix of residential and medical- they take care of making sure she gets her meds, cleaning of her studio apartment, dressing, dining, getting ready for bed, all that. Additionally, they they keep up with any ongoing medical care she needs, they make doctor appointments, and if necessary provide transportation. The are proactive in her care in terms of the medical, hygienic and social aspects. If you feel like hearing more about this I would be happy to correspond. You can send a private message to me through the Yelp system.

Wish I could move my nana out of here Since she's moved in…read morehere about 5 years ago she has had Mice Roaches (they no longer have the pest issue to my knowledge) The doctor rarely visits And they only bathe her twice a week. She's 87 and doesn't want to move and asks me Not to call the city but I have and will continue when need be. The workers seem to be pretty nice and my Nana likes them. They check on her several times a day. They offer hair cutting services and they have a few programs they offer to the seniors.

This is an ok place but it's right smack dab in the ghetto so you're going to see a lot of hood…read moreelements. I read one review where a poster said they have a bug and rodent problem. I haven't seen rodents, but bugs yes. Two weeks ago myself and a resident were bitten by bed bugs in the library area. I've seen the presence of drain flies around the water fountains and bathroom sinks. I found that staff get lax because I was brought in as a companion for someone and I'm.having to do things that's part of their job like making the bed. I would be wary of staff they may be friendly but you got shady aides that will falsely accuse you of stuff. I wouldn't work or put a family member here. Pass on this place. Huge red flags when they're looking for people to move in or work there that's on-going that's a sign of serious turnovers in residents and staff. If you're an outside CNA just watch your back that's all I can say.

Staff treat us with disrespect. They hoard the toilet paper. They keep threatening to throw people…read moreout, which they do over the weekend. They don't serve a basic breakfast. And I got a infection on my foot from the shower is missing most of the tile in the shower and there's a dip that water stays.

The case managers that were there that actually did their jobs were Julie Thompson and Katie…read more(forgot her last name). It appears that Julie has retired as of 2021 and Katie left in 2016. The original shelter space and the shelter/drop in space on Sedgwick are both nice.