I've used this pharmacy for a long time and my experience has been mixed. The staff are nice and pickup is easy when everything is ready, but that's kind of the issue. On too many occasions, my prescription wasn't ready when it was supposed to be, and it felt like they didn't actually start processing my prescription until I came to pick it up. The store itself is a good supermarket, but the pharmacy part just hasn't been very reliable for me. Overall, it works for basic needs, but I've learned not to rely on the pharmacy for prescriptions without calling to confirm first. read more

I have never been to a better pharmacy. They are sooooo easy to work with here! They are friendly, on your side, and will sit hours fighting insurance to get your medications covered. Not kidding, they are SOOOOO EASY to work with. read more

NOT 24/7 anymore. Went by around 1am on a Saturday night and they were closed. Idk what's up, everything online still says they're 24/7.

I'm having a really bad time trying to register for pharmacy delivery, from the Osco pharmacy at Kedzie and Howard Sreets, in Evanston, Il. I'm a 73 year old woman with chronic health and medical issues, including mobility impairments. I cannot get up and just come out the house to pickup my prescriptions whenever they are ready to pick up, unless I get assistance from friends and family, which is few and far between. The one staff member at this pharmacy is not very customer service friendly, and he mumbles his responses, so you can't understand his words. I tried to get registered in person this past Monday afternoon and didn't get very far with this pharmacy tech. He just mumbled do it online. I've tried doing it online, with no success, even through the profile I set up online. HELP, etc. read more

Excellent pharmacy with a good stock and great service. Ive yet to drop off a prescription they dont have in stock and no 10 minute wait times at the counter or the drive thru. read more

Open 24 hours, keep it up. Easy to find everything inside the store and people are out working at all hours of the night.

I ordered a prescription refill in April before I left for vacation. When we returned home, I was only able to pick up a partial prescription. It was on back order. We were told to come back in a few days. My husband tried a few times to get the rest of my prescription. Today when he went for the unteenth time to try and get the rest of my prescription, he was told there were no refills and we needed to contact my doctor. When I tried to call the pharmacy to get things straitened out, I was put on hold for over an hour, until I finally decided to drive over there, on a Friday afternoon which is a total pain. Upon arriving, I saw there was noone waiting in line, so I don't understand why noone was able to pick up the phone when I called. I was originally helped by a pharmacy tech, when she couldn't figure it out, one of the Pharmacist came over, he couldn't figure it out, so I had to go to another window, the head pharmacist then looked it up and told me that the drug was on back order, and that I could go to another phamacy and they could call and give them the prescription if they have it in stock. Why we weren't told this in the first place is beyond me, we wasted numerous trips (atleast 4 0r 5) to osco, wasting our time and gas. They acted like it was no big deal. Very disappointing. read more

I've had my scrips filled here for nearly a year. I tried to refill a BP med Sunday. Because of the recorded message that says "please use our online system so our staff can focus on serving customers" I ordered it online. The screen said it would be ready at 1 pm Monday. Tuesday when I hadn't heard it was ready I called to check on the status. There was no record that I had requested the refill so I requested it again. When DH went to pick it up they said it was on back order. But they never bothered to tell me. They offered no assistance at all. I called another Osco pharmacy and they found a third Osco that had it in stock. The other two Oscos were very helpful, but I'm moving all my scrips from this one. read more

Listen if I can give zero stars I would but I have to give you guys one star. I went in with my sister in the beginning of February because she wanted to place an order for roses and apparently they don't take orders because they always sell them for $10 but on Valentine's Day they decide to upsell them for $20. We both had no clue they sell them for 20 on Valentine's Day the dozen so the week of Valentine's Day they put the $20 roses up so we called him and said that the roses are always $10 and we had try to place an order when they were $10 so we would like to honor that price. They decide not to take orders because they have to sell them at $10 instead of their $20 Which is "" shady. "" My sister called to let them know why she couldn't place that order when they were $10 they didn't really have a response and she talked to one manager who obviously didn't want to give her that price and then she talk to another one who decided she can get that price. When my sister call to pick up her order nobody had any reference to it. So they didn't wanna honor that $10 price that the manager had already agreed on. When she called to make sure her order was ready the manager told her she is not special and that she's shady and all these crazy things we definitely recorded the call. So when she went to pick up her roses the worker started calling her shady and was raising her voice saying these things to her. My sister called me before she went in and we recorded everything because we already knew they were going to do this. For a corporation to do this I mean the customer service was absolutely terrible but for a employee to call a customer shady and that they are not special come on now. I've worked in upscale hotels my whole life I know what good customer services is and even if the customer is not right I will still give them great customer service. The employees were not wearing any nametags but it's the manager in the floral department and also one of the ladies. My sister spends so much money shopping for her roses and groceries and this is what she gets please. I have the recordings of the phone call and when my sister went inside to get her roses so I will tag you on Instagram and all social media networks. I definitely want to talk to the regional manager my email is garciafabiola09@gmail.com read more

I have used this chemist several times as it's the closest one covered by my insurance, and I've never had a truly positive experience. The queue is always long, and it always takes a minimum of two hours to put my prescription together. The customer service is usually above average, but when you just need some medicine, it doesn't help. read more

Terrible customer service. They only help patients, not non patients who just have a simple question. read more

A very nice Osco, with lots of stuff inside. The best that I've seen so far!

How to explain it simple the service is great the go out-of-the-way for all nationalities to make sure that they have the appropriate products that they want I love shopping there the price is right and everything is displayed properly if you ever have an issue they do not argue with you. read more