Perfect Home, Airdrie My wife and I purchased a couch that…read morewas not in stock early January and we were told it would be delivered by Valentine's Day. We were ok with the timeline as we were not wanting a floor model. February 10th we called and asked if our couch was still to be delivered by Feb 14th and after waiting 2 days for a call back we were told the couch didn't get on the ship and we would have to wait another 6-8 weeks. Our frustration got the best of us and we asked for a refund of the extra protection plan we had purchased. They obliged but were not happy about giving us any money back even with the delay. We were then told Mar 29th for delivery. Fast forward to today, Mar 4th, I called to confirm the couch made it into the ship and AGAIN without a word of communication from Perfect Home we were bumped again to end of April with 0 explanation. They suggested perhaps the tariffs delayed the shipment, even though the tariffs were only implemented that morning. We have since got a full refund for the couch and would love to pass the message around that this business operates in a way no business ever should. No communication during any of these delivery bumps and no offer of a refund or doing anything for us on their end. I had to voice my frustration and anger towards them for them to even offer any sort of compensation. And even then no compensation was given just money back that we had already paid out of pocket for the couch. I've never experienced such terrible customer service from a business before. I would NEVER recommend this store to anyone. Unless you want to be disappointed and left in the dark in regard to your furniture purchase. The only solution given to us was to come in and buy a floor model, other than that they couldn't care less for helping you. They will happily tell you it will be here in X days but will not guarantee their word.

The sales staff is very accommodating and actually very nice. The reason I'm giving this 1 star is…read morethe warehouse and delivery staff. We ordered a table, hutch and sectional in November 2017 and have had issues with the table and hutch ever since. The table was damaged as was the hutch. It is now the end of March 2018 and we still have not had this issue resolved. We have had three trucks come and try to rectify the issue and each time was no success. They were missing parts on the initial delivery and the guy mentioned that they didn't know when they would get the parts. The second time was the same. They dispatched a repair crew with no parts. The third and most recent time they sent us a table that had cracks in it. This is unacceptable. I paid over $6000 for everything and expect to have my purchase not be damaged. I can understand one time, but over 4 months and this still won't be fixed. The most recent time I spoke to warranty, they had no idea when they would get the parts or what was on their trucks. All I can say is Stay away! Spend your money elsewhere.

Best Sleep I have had in 30 yrs. I wake up energetic and pain free for the day. Thanks to Colin who…read moresold us a split king adjustable bed just over 2 months ago. He explained all of the technical features and aloud to test in store for 3 hours. That sold me! I love the vibration and have almost conquered sleeping on my back in zero g mode. Rob and J

Very knowledgeable and professional. They tell you everything you need to know upfront, and want…read moreyou to make an informed decision more than they want to make a sale. The next time we need a mattress, this is where we're going to buy it.

It was such a great experience dealing with Matt and this company. He was kind, funny, helpful and…read moremade my experience stress free. They were right on time with delivery and my mom loves her new bed. He offered advice and guidance with all my questions and I will never shop anywhere else. Thanks Matt, for making things just a little bit easier for me and my family during stressful times.

Great service, from first contact through to delivery. Matt is a wonderful person to work with and…read morewilling to help in any way he can!

I'm so, so, so disappointed with this store!…read more We bought a $2,000 mattress, and in less than a year and a half, it already had body impressions deeper than 1.5 inches!!! We called about the warranty... OMG, what a joke. When someone came to inspect it (note: the mattress must be completely stain-free), they examined it inch by inch in front of my big window. They didn't want to take it back; it was obvious. They eventually agreed to replace it... But now, we're experiencing the EXACT SAME PROBLEM with the new one! Not even a month in, and we're already seeing body impressions. We called, but we have to wait until the indentations reach 1.5 inches again before we can file another warranty claim... let's see if they will take it this time

Robb helped us find a great mattress for a great price. We are happy with the service and care he…read moreprovided, and even happier with the mattress we chose. Cheers, Appreciate your help!

Bought a mattress 10 years ago and woke up every morning with my back out. Beducation they…read moresay......they definitely failed their course. Memory foam is great.......NOT! 10 year warranty that applies to a 3/4" depression.......not when they engineer it enough to never hit that limit. I will NEVER shop here again and NEVER buy a Serta mattress again. Serta icomfort absolutely sucks! Never again!!!!!!!!!!

Initial purchase experience was okay. Their 100 day sleep comfort guarantee is useless…read more manufacturers warranty is useless I would be very way ever buying a Kingsdown Mattress or any other mattress from them. Customer Service 800 number people are pretty rude and not effective. I've been trying to get the sleep comfort guarantee honoured for over two weeks now.

Excellent service from first online chat contact to in-store sales staff Greg to the delivery…read morepersonnel. Greg listened carefully to my needs and showed me a selection tailored to me. I left feeling that I had gotten exactly what I needed (Copper Cool Chiropractic mattress and adjustable base) at a reasonable price, plus I got 10% off and a certificate for 15% of the total price to be spent in-store. The delivery guys arrived promptly, brought the bed in, and set it up, checking to ensure I was satisfied with the positioning and demonstrated that it worked before leaving. I am very pleased with my comfy new bed that adjusts to suit me and a mattress with a cool top so I no longer overheat at night.

I bought an Oxford Latex Mattress from BSM. The quality of the mattress is nothing short of…read moreoutstanding. I was able to check the firmness in store but after a few nights, I realized the mattress was slightly too firm. BSM immediately changed a layer that made the firmness perfect. Sleeping on Latex is really transformative. It is substantially better than spring or memory foam mattresses. Christian was extremely helpful and never pushy. Cannot imagine a better place to buy a mattress!!

Since my Black Sheep mattress arrived about three weeks ago, I'm thrilled to say that I've been…read moreenjoying the best sleep of my life. The materials and craftsmanship are top-notch, and it's a huge relief to know that I'm not inhaling toxic fumes throughout the night. Before buying, I visited the Black Sheep showroom several times to make sure that I picked the right model for me. Christian and the entire staff were incredibly friendly, knowledgable, and helpful, and never made me feel rushed or pressured in to making a decision on the spot. Delivery was a breeze - they took my old mattress away to be recycled and I never had to lift a finger. All in all, one of the most pleasant, satisfying experiences I've ever had as a customer. Outstanding product, outstanding service.

Great store with quality furniture & amazing prices I…read morepurchased 4 chairs & will arrive in as quickly 7 days Also the sales person was amazing & very helpful Definitely will be purchasing more items in the near future.

Supporting local family owned businesses is the way to go. This family and company are the…read moreloveliest people, and are a pleasure to deal with. They specialize in unique one of a kind pieces and custom furniture, but also have terrific stock of beautiful ready to go pieces. Skip shopping at the big box stores and spend your money where it benefits people who truly deserve it. They have both rustic and modern designs and you'll have no trouble finding the pieces that perfectly fit you. You will be happy beyond belief with your furniture and experience here!