This is store is amazing! they have never done me wrong with any type of purchases, if I ever have…read morean emergency they are always there! I could not ask for a better local fish store.

Probably the worst customer service I've ever had. Have had one instance now where I've ordered…read moresomething and it arrived without me being notified so it was sold to someone else. Was worse than pulling teeth to get another ordered. Was told the specimen would be ordered and it was not. Not once, but twice. Never get responses on fb messenger for assistance on items in store or animals purchased from store so I started calling. Now I'm getting put on hold for 5+ minutes where I eventually just hang up. Will not be back.

i found this hidden of a gem fish store...mary is well known and knowledgeable about fish... i have…read morebought several fish and plants ..and they all are healthy and happy in my aquarium!! will continue to buy from her!

Idk what people are crying about, store seemed clean, well stocked and staff are friendly. We stop…read morein here when we're in town and need random dog stuff, so not sure on grooming, but like the store in general.

I was having a rocky day but the friendly staff here sure turned my day around! The lady I spoke…read morewith was profesional and very nice. I come here to purchase special dog food for my senior golden retriever. Grace is very nice and respectful, knowledgeable about all the products they sell there! We will definitely be making this our routine store from now on! Thank you grace for making our day better! Happy faces all around

Vickie and Chris run a wonderful boarding and grooming for pets!! They even sell halloween costumes…read moreand they offer them for $5. Great deal! They sell high end dog food, candles and room fresheners. We love this place and so do our dogs!

Great pet wash stations, good products, good prices, and friendly staff. They've earned our…read morebusiness.

Pure Pet has made a regular customer out of me! I went there yesterday with the idea that I was…read morejust going to pick up a few complimentary gifts for my newly adopted dog and then go on to another chain pet store to pick up his specialized food-he has food allergies. When I told Sydney and her associate what brand of food I feed him they let me know that Pure Pet carries it, their price is lower and that they have a buyers club that I will benefit from. After viewing what food allergies my dog has they helped me get the perfect treats for him. I am so impressed with Pure Pet I will be returning for all my dog's needs.

Everything went good just the one guy had no clue what i needed and I had to Google the product.read more

If I could give them a zero star I would we have taken our Golden to Alex for a few years. She has…read morecanceled on us a few times throughout the years But we had 2 appointments set up this one today was right before we leave for Florida Vacation tomorrow. She cancels again 2 hours before his appointment I understand things happen but this is multiple canceled appointments and knowing we are leaving town. Thank goodness for Paws and claws grooming fittings us in at the last minute.

These ladies are simply fantastic and have the best customer service around. I purchased a…read morebeautiful jacket from their store and took it on a vacation with me. My jacket was stolen before I even got the chance to wear it. I called "Three Chicks: and the ladies were able to find and order me another jacket just like the one that was stolen. They were so nice and they remembered me from shopping in their store. They were truly wonderful and I look forward to doing business with them again. I love "The Three Chicks"....Excellent Service!!!

I recently lost my beloved cat. I just went into the store and looked around for a minute and then…read moreasked if they have any cats available for adoption. A girl working, answered in the rudest way possible "Pet stores can't sell cats in Illinois" and stormed past me. She didn't mention anything about humane shelters or elaborate on why the answer was no. She couldn't even stop walking for a second to assist me. She seemed very irritated that a customer had a question for her. This business does not care about animals (or people), they only want to make a quick buck and send you on your way. What a shame. I strongly recommend spending your money elsewhere.

The owners now have new fish tanks (awful) an less variety . But since the tank change the variety…read moreis less appealing and some of the fish look sickly. Their aquatic plants are marked about $2 higher than you can get at petco. However they do have a variety of lizards. But it just seems their fish caring educated staff that previously worked their are all gone and it shows. Sorry Ds Pets I'm very cautious of what I would buy from you. Be sure you have an isolation tank to treat the fish first! (NOTE.. I have 7 fish tanks ranging from 90 gallon 70 gallon a 55 gallon and 3 of the 32 gallon on racks etc.. This is not counting the Tague Beardies the veils. Yes I am retired and its a hobbie.) I BUY MY FEEDERS ONLY FROM TIMBERINE in marion Illinois. Sorry my pets come first.

I've spent the last few months letting my Pomeranian's coat grow in order to counter the butchering…read moreshe endured from another groomer. When I called to set up the appointment I recounted our experience with the other groomer, and the employee I was speaking with was appalled at my story. I asked if their groomers were skilled in scissor-cutting double-coated dogs. She asked me to hold while she consulted the groomer. As it turns out, the groomer who took care of my dog has owned Pomeranians in the past and is well-versed in how to groom them properly WITH scissors. So I made the appointment and was told that it would probably be only 60 to 90 minutes. That was surprising for a bath, haircut, and nail trim...or maybe I'm just used to the other groomer and their 3 hour grooming windows. Riley's even calls to give you a 15 minute heads up that the grooming is almost complete. My girl looked good when I went to pick her up. She had a bath (presumably with unscented doggy shampoo since she didn't smell like an exotic dancer.) She even had a little bow in her hair. That was a nice touch. Maybe next time I'll ask them to paint her toenails. The most important thing is that she made my baby look like a Pomeranian again. It's gong to take a while longer to get her coat fully restored, although it may never grow back properly 100%, but the groomer was able to even things out so it doesn't have that weird look that we'd had before. At any rate, I'm pleased with the job Ms. Jackie did, and we'll be back.

Such a great place for healthy treats, toys etc. the manger is amazing super healthful. Thank you!!!read more