A complete nightmare! BEWARE!!…read more The owner Amy is full of herself and has absolutely no professional etiquette whatsoever. Starting with her inability to answer straight forward questions and ending with her backing out of contract and cancelling our order 50 days before my wedding after I already paid the down payment! She cancelled the contract and refunded the down payment I made to hold the date - leaving us to find another cake vendor on short notice! Her excuse? She has worked "for Bert's for 42 years and made over 10,000 cakes and feels like no matter what she does, she won't make me happy." Photo attached. All I did was ask about the pricing for the samples because no other cake vendor had required payment for samples so I didn't know how much they cost. I also asked her which location we should visit to try the samples. Lastly, I told her that I couldn't believe that she was charging us the same amount to deliver the cake across the street as she would charge us if she were driving across town. I didn't say I wouldn't pay for delivery... I just told her I was surprised that she would do that. The other cake vendor we were considering wasn't charging us a delivery fee at all and they are located 30 miles away from our church! I was put off by how unprofessional she was from the beginning when I first reached out last fall. The only reason I decided to finally give Amy a chance is because she was cheaper and right across the street from our church. Now I understand, you get what you pay for...... because Amy is a MESS. Absolutely awful and I feel sorry for anyone who has had to deal with her. I saw in other reviews that she is described as rude, cheap, disorganized, snobby, and that she talks down to customers. I can confirm that she is ALL of these things and worse. The cake isn't even that good and at this point I'd rather buy one from Sam's Club than have to work with Amy and her staff. She doesn't send you a contract until you pay her a down payment, which is strange. Typically you create a contract/agreement, have both parties sign it, and then you ask for the deposit. The contract looked incredibly sketchy - Words were misspelled, font was all over the place, punctuation and grammar were hideous. Photo attached. Just so you know, AMY - Nobody cares HOW MANY YEARS you've been making cakes, HOW MANY CAKES you've made in your lifetime or HOW GREAT YOU THINK THEY TASTE if you continue to be a an inconsiderate, egotistical, uneducated, defensive, stubborn old woman who can't figure out how to treat people and keep your word. That's just bad business... I don't care who you are. I'll "wish you the best" as well...

Bert's Bakery made the cake for our wedding, and it turned out beautifully and was delivered to our…read morecaterers without any hiccups.

I also had high expectations. The red velvet cake we ordered was absolutely dry and crumbly. There…read morewas a lack of professionalism in calling me about decorations at the last minute when I had sent a picture in exactly what I wanted. I did ask for some of my payment returned and did not even get a reply regarding my dissatisfaction. I will never order from here again and they've lost a lot of business.

I had high expectations for this place but I was so disappointed. The personal touch wasn't there,…read morethe professionalism was not there. I almost want to return my order.

It must be tough running only the second best bakery on this little stretch of the Blue Star…read moreHighway, but since the first best bakery is often closed or out of baked goods, I was a regular here too. The croissants are pretty good, though they do also sell out.

Bought little individual muffin cakes for Mother's day dinner and they were such a hit!read more

I highly recommend you giving Sweet T's Cakes a try for your next event. This was the first time…read morewe've ever had anything from her and we were so impressed. I called with only a week notice and she was happily able to accommodate. I told her my daughter wanted a chocolate cake, I wanted buttercream frosting and that her party was ice cream themed. I also told her I was thinking about having an ice cream cone on top that looked like it was melting and that we were having an ice cream sundae bar at the party. We were so excited to pick up our cake and see how beautiful and perfect it was. The buttercream frosting was so delicious. Everyone at the party enjoyed it because it's not a sweet sugary buttercream. It has the creamy taste and buttery texture without the really sweet flavor or grainy sugar texture like most buttercream. When it's cold it almost breaks but when it's room temp it's smooth like whipped topping almost. It's far from whipped topping you'll find at Meijer or Walmart (which I don't like!). I can't wait to have our next cake make by Sweet T's. I'd love to try a cake that's chocolate with chocolate frosting and even one that's got Bavarian or something on the inside. Definitely give her your business. You'll be happy you did.

Found this bakery online as I wanted to order cookies for my daughter's kick off for her first year…read moreof her new job as a Summer Camp director at the YMCA. I emailed back and forth and Tenia was very helpful. I told her I wanted a selection of cookies, I think I got 12 dozen that first year? I wanted enough for her entire staff plus all the counselors, too. I asked for some gluten-free, some vegan and a variety of flavors. She made an incredible selection for their training kick off and had them delivered to camp. A year later, I was an "expectant grandma" and had several dozen baby cupcakes delivered to camp as well for my daughter. Beautiful pink "champagne" cupcakes, my daughter loved them and said they were delicious. I am not from the area so have not yet tried them myself (next time I visit!) but everyone at camp who tasted them absolutely loved the cookies and cupcakes. I appreciate Tenia's customer service and making it easy to work with her over email/phone and taking my payment. Wish I had the photos my daughter sent me! I was able to pull this one off my daughter's instagram but really wish I had her photo of the cupcakes, they were beautiful!

Usually store and even bakery bought cupcakes are kind of well yuck. But nothing beats a good…read morecupcake so I decided to give BittyCakes a try. They are the real deal - moist, fresh baked cake and a delicious just right creamy sweet frosting on the peanut butter cup cupcakes. If you're craving a cupcake in South Haven, this is the place to be. These are fresh - just like mom used to make!

The absolute best croissants in the state. My favorite- the chocolate almond!! Amazing!!read more

My aunt got us a chocolate croissant from here and I'm just disappointed. For $6, it was barley…read morefilled with chocolate and it was slightly stale. It wasn't buttery and didn't give that satisfying crispiness that you always expect out of a puff pastry. As a baker, this was an under-stimulating experience for me.

We're back on track. Long story. One or two days a week I share donuts and coffee w pals at the…read morecommunity table. Quality of the products is good. Staff attentive & friendly. Two recommendations to get boosted to 5 stars... 1. Physically, the place is beat up & worn out. Fix/upgrade that. I DO see them sweep & clean, but no amount of cleaning can upgrade '70s era wood paneling, saggy old fixtures, floors & restrooms. Not sure if they rent or own the building. 2. Make more donuts please. They often run out of them well before noon closing on Saturday. If you plan to buy a dozen or more, please call ahead, preferably the day before. The rest of us customers would be grateful.

Every time I go to Kalamazoo medical appointments, I call ahead and order a dozen Persians for the…read morefreezer. They reheat nicely at 20 seconds A quick delicious breakfast